Maria Capello
Maria Capello at Rockland Chrysler Dodge Jeep RAM
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Maria Capello | Page 2

Customer Relations Manager

Rockland Chrysler Dodge Jeep RAM

60 NY-304
Nanuet, NY 10954

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3.9
47 Reviews
3.9

47 Reviews

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47 Reviews of Maria Capello

April 30, 2024

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Employee Rating

The staff was courteous and professional. I didn’t have a long wait when I arrived or long process with the recall. More

by mikepoole39
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your review. At Rockland Chrysler Dodge Jeep Ram, we aim to make the recall process as smooth and efficient as possible for our customers. Thank you for acknowledging our staff's professionalism.

April 30, 2024

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Employee Rating

Kevin was great. Kept me in the loop the whole time and got the car back to me in the time frame I asked! More

by bateman24
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy

Apr 30, 2024

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback. We're pleased to learn our team was able to meet your timeline and keep communication clear during car service at Rockland Chrysler Dodge Jeep Ram.

April 26, 2024

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Employee Rating

Service dept is mismanaged. Kevin leahy doesn't answer his telephone and doesn't return calls if you leave a message. He is rude and dismissive of customer concerns. The used ca More

by ad
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Workmanship
Service Time
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Recommend Dealer
No
May 07, 2024

Rockland Chrysler Dodge Jeep RAM responded

Mr. Davis, Our service team takes all customer concerns seriously and strives to provide the highest level of service. If you would like to discuss this further, please contact me at your earliest convenience. Thank you, Maria Capello Customer Relations Manager Direct: 845-405-7698

April 26, 2024

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Got no where with service department bunch of Horse salesmen , charged me three hundred dollars for nothing ! More

by chuckroemer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Leahy, David Del Cristo

Apr 29, 2024

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us here at Rockland Chrysler Dodge Jeep Ram. I would like the opportunity to learn more about your recent visit to our Service Department. Please contact me so we can discuss this matter in greater detail. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

April 25, 2024

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The staff is always very friendly and helpful. They keep you informed of the progress of your vehicle and recommend any other services that may be needed. More

by mvinci2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy

Apr 29, 2024

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your kind review. It's vital to us at Rockland Chrysler Dodge Jeep Ram that our customers remain knowledgeable about their vehicle needs. Your satisfaction is our team's top goal.

April 19, 2024

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Easy to deal with, friendly and helpful. I dropped of the truck at night left the key in the Dropbox and it was done the next day. More

by pamcakes32
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy

Apr 24, 2024

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback. It's great to see that your truck servicing at Rockland Chrysler Dodge Jeep Ram went smoothly. Feel free to share the good news with friends or family who could benefit from our helpful and efficient services.

April 15, 2024

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Professional and quick service. My truck had recalls opened and instead of telling me to go home and come back another day they fixed all the problems quickly More

by annemarie.agosta
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Mallia

Apr 27, 2024

Rockland Chrysler Dodge Jeep RAM responded

Hello AnneMarie, our Service Team wanted to take care of the recalls for your truck the same day, so you didn't have to make the trip back to us. Rockland Chrysler Dodge Jeep RAM strives for great customer service and we did just that. Feel free to call us if you ever need further assistance.

April 15, 2024

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It was very bad, because I had a checkup and I fixed the problem with you and they still charged me for the checkup twice and they also did the job wrong, I had to take my jeep back and they charged me more More

by gabriel_7485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Leahy, David Del Cristo , Anthony Morrone, Devin Roberts, Wayne Schneider

Apr 19, 2024

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us and our goal is to provide 5-star service to our customers. I would appreciate the opportunity to speak with you regarding the charges for your service, and the experience you have shared. Please contact me at a time that is best for you. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

April 13, 2024

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Employee Rating

Poor communication. Service took twice as long as informed. Did not offer loaner. Misplaces key before pickup More

by nicholasjryan118
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Recommend Dealer
No

April 13, 2024

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Employee Rating

My 2021 promaster under warrant i brought there and it sat for 6 weeks and they could not get a transmittion so i took it and had is fixed i 1 week and road 7998.00. This dealer is a problem everyti More

by ron
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Leahy, David Del Cristo , Anthony Morrone, Devin Roberts, Wayne Schneider

Apr 19, 2024

Rockland Chrysler Dodge Jeep RAM responded

Ron, I would like to speak with you about your service experience with our Service Team and your transmission. When you have a moment, would you reach out to me to discuss this further? Thank you, Maria Capello Customer Relations Manager (845) 405-7698

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