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Maria Capello

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Maria Capello

Maria Capello | Page 2

Customer Relations Manager

Rockland Chrysler Dodge Jeep RAM

60 NY-304
Nanuet, NY 10954

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4.0

303 Reviews

Overview Reviews (303) Inventory (476)

4.0

303 Reviews

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303 Reviews of Maria Capello

April 28, 2026

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Employee Rating

Prompt friendly service. They keep you in the loop the entire time your car is in with technicians They keep you in the loop the entire time your car is in with technicians More

by Joe Sacc

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Del Cristo

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Apr 28, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing our team's communication and service. We appreciate your feedback at Rockland Chrysler Dodge Jeep Ram.

April 21, 2026

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Rockland CDJR service team is communicative, helpful, and top notch. 10/10. Our truck was back in a little under a week and works great. top notch. 10/10. Our truck was back in a little under a week and works great. More

by keira0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brendan Dupper

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Apr 23, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for the positive feedback on our service team and your truck. We appreciate you choosing Rockland Chrysler Dodge Jeep Ram.

April 18, 2026

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Always great experience and good service. From start to finish everything was great. Waiting area was comfortable and great coffee. From start to finish everything was great. Waiting area was comfortable and great coffee. More

by MARIA.MARAKAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Del Cristo

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Apr 21, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We're glad you found our service and waiting area comfortable. We appreciate your feedback at Rockland Chrysler Dodge Jeep Ram.

April 08, 2026

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Employee Rating

Computer glitch put me 30 days out for an oil change. That was corrected by them reaching out to me. Promt service at the garage door and in the service area. Took a little long for an oil change 2:10. That was corrected by them reaching out to me. Promt service at the garage door and in the service area. Took a little long for an oil change 2:10. Friendly staff No issues with work. More

by jmct20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We’re glad our team corrected the scheduling issue and provided friendly service. We appreciate your feedback on the timing and work at Rockland Chrysler Dodge Jeep Ram.

April 06, 2026

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Great job ! Thank you for your service. Kevin was great :) Looking forward to work with you again in the future. Thank you for your service. Kevin was great :) Looking forward to work with you again in the future. More

by vanessahumphrey23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your feedback. We appreciate you choosing Rockland Chrysler Dodge Jeep Ram.

April 03, 2026

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Good service and communication would recommend. I intend to use them again for future service. I intend to use them again for future service. More

by dom11b1987

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Del Cristo

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Apr 04, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your recommendation. We appreciate your trust in Rockland Chrysler Dodge Jeep Ram. Looking forward to serving you again.

March 25, 2026

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One of the worst experiences we dealt with and we are still dealing with I will NEVER ever send any of our vehicles to you guys and we will NEVER recommend you to anyone! In fact we recommend to stay far still dealing with I will NEVER ever send any of our vehicles to you guys and we will NEVER recommend you to anyone! In fact we recommend to stay far away!!! More

by office33

Verified Customer

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Recommend Dealer

Other Employees Tagged: David Del Cristo

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Mar 31, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, We appreciate you sharing your feedback with us. I would like to speak with you and learn more about your recent experience with our Service Team. Whenever you can, please give me a call so we may discuss this in greater detail. Sincerely, Maria Capello Customer Relations Manager (845) 405-7698

March 15, 2026

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Had a terrible experience with Rockland Jeep. I had my batteries replaced by my mechanic. While the car was stopped at a light in drive it would not move. I had to shut the car off and start it a I had my batteries replaced by my mechanic. While the car was stopped at a light in drive it would not move. I had to shut the car off and start it again to get it to move. My mechanic suggested to take it to the dealership. The dealer told me to get a complete reading on the diagnostics they needed to change the batteries. They said the new batteries were only getting a 34% voltage reading, at no time did they say the battery was damaged. The dealership changed the batteries, and I asked them to save the new batteries so I could have my mechanic test the voltage. When I received my batteries back one of the terminals was damaged and appeared to be hit with something also causing the battery to be cracked. My mechanic could not get a voltage reading because of the damage that occurred at the dealership. The dealerships response was to tell me if the damage happened at the dealership they would have told me. I have pictures of the damage that occurred at the dealership, and they refuse to negotiate on payment. More

by markbeatini

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Robert Pearlmutter, David Del Cristo, Wesley Mancias

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Mar 18, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

We would like to address your review as we take concerns like this seriously. We carefully reviewed the repair history, technician notes, and the service performed on your vehicle. Your vehicle was brought to our service department with a drivability concern, and a full diagnostic finding by our certified technicians. Based on the diagnostic readings obtained at that time, the batteries were not maintaining proper voltage and replacement was required to address the concern. Our recommendations were made solely from the test results produced during diagnosis and in accordance with standard service procedures. With respect to the batteries returned to you, they were returned to you in the same condition in which they were removed from the vehicle. No damage by our facility was noted during removal, replacement, or final inspection. Battery removal and installation are routine procedures performed using manufacturer guidelines, and any visible condition present on the removed batteries reflected their condition at the time your vehicle arrived . Battery cases, terminals, and related components can show cracking, wear, corrosion, or damage due to age, prior handling, previous installation, or existing deterioration. There was no evidence during your service indicating that any damage occurred while your vehicle was in our care. We also want to clarify that all charges were based on completed diagnostic work and repairs authorized in connection with the findings at the time of service. Our team remains committed to transparency and accurate repair recommendations, and all work performed is documented through our repair process. While we understand your dissatisfaction, the facts documented during your visit do not support the conclusion that the dealership caused damage to the batteries. Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram

Mar 25, 2026 -

markbeatini responded

Your response is full of false hoods, Fact the batteries were NOT returned in the same condition as received. My mechanic who is a family friend that we been going to for the last 25 years or so. I was with him when the batteries were installed. When the car was brought into Rockland Jeep the batteries may have been 2 weeks old or so with NO damage. Rocklands call to us saying the batteries were only getting a 34% reading and needed new batteries was a surprise to say the least. You were told the batteries were new and did not mention that there was any damage which would have been very obvious when asked. In fact when I asked you to come out and look at the batteries you refused (great costumer service). Its very SUSPICIOUS with the batteries returned damaged that my mechanic wasn't able to test the voltage to confirm your findings. The only facts you have documented are false facts. Something happened to the batteries while in your care. Whether someone doesn't want to admit it or not is another story. Once again, I have the batteries in my possession and if you want to see them, I'll gladly stop by. Then you can tell me why we weren't told about the damage which was very obvious. We weren't told about the damage because there was no damage.

March 13, 2026

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Maria rectified my previous issue with a newly purchased cpo ram 3500. I appreciate her standing by her word and rectifying the situation promptly. Thank you Maria cpo ram 3500. I appreciate her standing by her word and rectifying the situation promptly. Thank you Maria More

by Eric Chiaramida

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Trois, Brian Estevez

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Jun 05, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Hello Eric, Customer satisfaction is a top priority for us, as well as offering five-star service to our customers. I would like the chance to speak with you about the condition of the certified pre-owned truck you purchased from our Sales Team and the level of after-sales care you've received. Please reach out to me directly when you have a moment. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

March 13, 2026

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Staff did not keep me informed about the massive delay in getting the parts for the repair. It took 5 months to get my truck back. Unacceptable. getting the parts for the repair. It took 5 months to get my truck back. Unacceptable. More

by borys.naumenko

Verified Customer

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Mar 19, 2026 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your service experience is important to us. I would like the chance to speak with you about the level of communication you received from our Service Team. Please reach out to me directly when you have a moment. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

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