Maria was very helpful and they are quick and efficient.
I was very pleased. Thanks.
I was very pleased. Thanks.
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by pablos54
Verified Customer
Verified Customer
May 20, 2022 -
Horne Mazda Avondale responded
Hello,
We are happy to learn about your timely and efficient experience. Thank you for choosing Horne Mazda Avondale and we look forward to working together in the future.
Love the video of the inspection sent to your text!
So you can see what’ repairs need to be done . Excellent idea!!
So you can see what’ repairs need to be done . Excellent idea!!
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by BREADLADY63
Verified Customer
Verified Customer
May 19, 2022 -
Horne Mazda Avondale responded
Hello,
It pleases us to know that you are happy with your service experience. Thank you for choosing Horne Mazda Avondale and we look forward to working together in the future.
Excellent service, very fast and friendly.
I would be back again.
Excellent service, very fast and friendly.
I would be back again.
I would be back again.
Excellent service, very fast and friendly.
I would be back again.
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by SANDRAGRA92
Verified Customer
Verified Customer
May 16, 2022 -
Horne Mazda Avondale responded
Thank you for sharing this positive feedback with us. We are happy to see that you enjoyed excellent, friendly service while working with the Horne Mazda Avondale team. We hope to see you back again next time.
Efficient and detailed when looking at your car they also
provide a video explaining the issues
provide a video explaining the issues
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by afonseca14.af
Verified Customer
Verified Customer
May 12, 2022 -
Horne Mazda Avondale responded
Horne Mazda Avondale appreciates the 5-stars and feedback.
After Horne took over, or at least the name change, this
dealership has gone downhill. And Both Horne locations are like this. They refuse to schedule loaner vehicles and never have them available, when sch
dealership has gone downhill. And Both Horne locations are like this. They refuse to schedule loaner vehicles and never have them available, when scheduling appointments will bring them back sooner as well as allow people to know they will be able to get their routine maintenance done, instead of having to call constantly or stop by to see if a loaner is available. This makes it incredibly hard to get work done, or especially have windshields replaced which require a dealer camera calibration after completion. I have spoken to the General manager Kim and they were very very rude about it and just said theres nothing they are willing to do and went on about paying over msrp for a vehicle for their wife, but "they dont upcharge," they just "add dealer options and charge you for the extra value". After my prepaid service contract is done, I will be happily taking by business elsewhere and not returning to buy or have any work done on my car. I love Mazda vehicles, but the Horne name left a sour taste in my mouth.
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by keslogan
Verified Customer
Verified Customer
May 11, 2022 -
Horne Mazda Avondale responded
Hello,
Customer satisfaction is important to us and we would like the opportunity to discuss your recent experiences with our Service Department. Would you please contact us when you have a moment?
Thank you,
Customer Service Team
(623) 600-7869
Brianna was great to work with!
Thanks for getting me back and forth to work
Thanks for getting me back and forth to work
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by sndslyrs
Verified Customer
Verified Customer
May 07, 2022 -
Horne Mazda Avondale responded
Hello,
thank you for the review and 5-star rating. I'm glad our team was great to work with. Come back anytime to Horne Mazda Avondale. Take care.
Good customer service provided to me with very important
information's about vehicle in good professional manner. Well done service ! Thank you.
information's about vehicle in good professional manner. Well done service ! Thank you.
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by OMNIPOINT
Verified Customer
Verified Customer
May 05, 2022 -
Horne Mazda Avondale responded
Thank you for your positive feedback. We at Horne Mazda Avondale appreciate your business and look forward to helping with any future needs.
Service was quick and employees were friendly.
Have had problems with scheduling in the past
Have had problems with scheduling in the past
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by sydneyb
Verified Customer
Verified Customer
May 06, 2022 -
Horne Mazda Avondale responded
Hi Sydney, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.
Muy mala experiencia tardaron demasiado tiempo y no me
mostraron como funcionaba el Apple car play instalado además que tenÃa una llanta con un tornillo en ella y no se me preguntó si lo arreglaban hasta
mostraron como funcionaba el Apple car play instalado además que tenÃa una llanta con un tornillo en ella y no se me preguntó si lo arreglaban hasta que me. Entregaron el carro y tuvieron que entrar una vez más lo cual significó más tiempo entre a las 7:30 y salà alas 12:00
Mala atencion
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by dosromorals
Verified Customer
Verified Customer
May 03, 2022 -
Horne Mazda Avondale responded
Hello,
Please know that we take your review very seriously and would appreciate the chance to speak with you regarding the time it took to complete your recent service visit. When you have a moment, you can reach out to me directly. I look forward to connecting with you. Thank you.
Best,
Kim Yett
General Manager
kyett@hornemazdaavondale.com
623-600-7869
Briana, Ken and Joseph were TRULY fantastic.
They all went above and beyond to help me. I love this place!
They all went above and beyond to help me. I love this place!
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by bciccare
Verified Customer
Verified Customer
Other Employees Tagged:
Ken Blake
, Garrett Martin, Joseph and Briana
May 02, 2022 -
Horne Mazda Avondale responded
Thank you for the amazing review. We are so happy to learn our team was able to go above and beyond for you. We are happy to assist with all of your automotive needs in the future at Horne Mazda Avondale.
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