Maria Malave

A wonderful experience. Even after a few mishaps Maria did everything to solve the problems with nothing but kindness and empathy. I have never had an experience with a sale Even after a few mishaps Maria did everything to solve the problems with nothing but kindness and empathy. I have never had an experience with a salesperson like that before, and she was fantastic, anyone that needs to buy a car should go through her and I will definitely be back if I ever need another car. More

by douglassjake Verified Customer Verified Customer

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We have not used your service center. What I have written here is our experience with the purchase of a new Subaru CrossTrek from your sales team. Please pass it along to your sales man What I have written here is our experience with the purchase of a new Subaru CrossTrek from your sales team. Please pass it along to your sales manager. My daughter was stating school in Summerville, and we wanted to get her a Subaru CrossTrek. We live in California, so she was moving from california to an apartment in Summerville for school. prior to arriving in Massachusetts, I reached out to a lady by the name of Maria Malave by email and phone from California, and she never got back to me to provide the pricing information that I requested. When we arrived in Summerville, we stopped by your dealership because you seemed to have the inventory that we were looking for. Upon our arrival at the dealership, we were kept waiting for a long time for a sales person to become available. When we were finally ready to leave and go to a nearby dealership 20 minutes away, Devin Looney suddenly showed up. I found her to be very quirky. Several times as she was presenting, we tried to ask her questions, she was very abrupt and told us to wait till she is ready. This was all ok, we were very nice about it. I also did not haggle, because I wanted this to be a nice experience for my daughter. The price that we got was what all the other dealers had offered without us asking for a discount. This level of discount was also on your website. I think it may have been a factory rebate that was being passed on. I found that Maria and Devin were not transparent with the pricing. As I said, we were looking for a smooth transaction and a good experience for my daughter. pretty quickly we asked Devin to move forward with the purchase and she told is that we had to meet with the business manager. (Along the way we were constantly kept waiting without being told how long things were going to take). OT make a long story short, for a cash purchase at the advertised price on the website, we were the dealership for 2-3 hours. At this point we met Junid. The only person that I interacted with that was good at your dealership was Junid. He took personal ownership of our purchase/project, and saw the whole thing through. He immediately sent and email to Devin asking her to send things over to our insurance agent and committed to see things through. When we called Devin aound 11 AM the next day, she had not even seen the email. I asked her to confirm with me by text or email when she has sent over the material that the insurance company needs, so I can follow up with my insurance agent. She got very defensive and refused to do that. At this point we called Junid and he took over completely. He communicated with our agent by phone and email and removed all the hurdles that came up as a result of us being from out of state. We were only going to be in town for the week. So things had to get done before we left. We started Sunday Afternoon (that is when we got in contact with Devin). The purchase was made on Monday. We did not get the car till Thursday evening. If this was left to Devin, I am sure it would not have been completed. We asked a friend that lives in chestnut hill, how long should it take to get delivery of a car after purchase. He said his experience has been within 24 hours. In California, our experience has been, that we can purchase a car and leave the dealership with it within an hour. The delivery was not much of a delivery either. Junid asked someone to help us with the delivery and training. They just passed us the keys. When we said we had questions, they passed us to someone that was not interested in answering questions and talked down to the ladies that he was supposed to train. Basically your dealership is a nightmare. Junid is the only person that I would hire from your organization. More

by alextagol1311 Verified Customer Verified Customer

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My purchase experience with Maria was quick and efficient. I found her to and 100% completely honest and professional. efficient. I found her to and 100% completely honest and professional. More

by edward.pelletier Verified Customer Verified Customer

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Maria in sales was very friendly and helpful finding a used Impreza for my youngest daughter. I also had a good sales experience with Kordell, when my son traded up to a new CrossTrek last year. Unfor used Impreza for my youngest daughter. I also had a good sales experience with Kordell, when my son traded up to a new CrossTrek last year. Unfortunately the service department was not very professional when my daughter brought the Impreza back the very next day after picking it up. The USB port in the car was not working and they treated her like a kid. They told her to bring it in for service and asked her what she was available. She said anytime, so they offered her a 7am service slot. When she showed up at 7am and was told that the people who look at this kind of problem won't be in until later. "We only do oil changes at 7.00am" they told her!. They had the car all day and only managed to verify, what we already knew, and what Maria in Sales had also verified, that the USB port was broken. Service wanted to charge $100 deductible, even though car was new (to us) and has warranty Was finally fixed today and I assume sales covered the cost, because it was free of charge after we complained. Nice sales people. Terrible customer experience in service :-( More

by PETER_HARDMAN Verified Customer Verified Customer

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Maria is so thorough, professional, respectful and kind in her sales presentation. She actually walked us through the process so we could make a fine purchase. Anticipated every step, brought folks in to a in her sales presentation. She actually walked us through the process so we could make a fine purchase. Anticipated every step, brought folks in to answer our questions, with excellent follow through even after the car was delivered to this customer. Michael Mannah in Service was a great listener & helped me thoroughly understand repairs needed for my 11-yr old Subaru. Thank you to this team for delivering more than 100%. More

by EllanSiegel Verified Customer Verified Customer

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It was a very easy, pleasant experience for us. Even when we changed our mind and chose a different car Even when we changed our mind and chose a different car More

by wendybmunro Verified Customer Verified Customer

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Maria was very welcoming and made my experience very helpful. I would say the man I worked with in the Finance Department (I forget his name), made the process seamless and much smoother than other deal helpful. I would say the man I worked with in the Finance Department (I forget his name), made the process seamless and much smoother than other dealerships I have worked with. More

by brian.daniel.gallagher1 Verified Customer Verified Customer

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Maria Malave was awesome as a sales person. She was very caring and conscientious. She did not rush me at all and answered all of my questions herself or consulted with someone to get me an a She was very caring and conscientious. She did not rush me at all and answered all of my questions herself or consulted with someone to get me an answer. She nicely helped me set up my preferred radio stations and showed me how to pair my phone so that I could listen to music from my phone. This survey seems to have questions about service but I was buying a new car! More

by JTHAYES1212 Verified Customer Verified Customer

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Maria was a pleasure to work with and helped me through the entire sales process as well as educating me on the car’s functions. the entire sales process as well as educating me on the car’s functions. More

by mr.ben.kaplan Verified Customer Verified Customer

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Salesperson and finance mgr did a good job going over the vehicle and finance contract details vehicle and finance contract details More

by joemcquaid23 Verified Customer Verified Customer

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