Teresa Evangelista

My experience buying a car here was great: Justin helped me understand the vehicle I was buying and I felt like my satisfaction was prioritized throughout. me understand the vehicle I was buying and I felt like my satisfaction was prioritized throughout. More

by jonlapak Verified Customer Verified Customer

Report | Print

I had high hopes for Albrecht. They don’t use high pressure sales tactics, their pricing seems fair, and their customer service was impressive (at first), Ultimately, my decision t They don’t use high pressure sales tactics, their pricing seems fair, and their customer service was impressive (at first), Ultimately, my decision to go with Albrecht was largely due to the pleasant experience I had there during my initial car search. Fast forward 2 days. Purchase/negotiations go well, but are followed by a 3 hour debacle in the finance office (the first sign of things to come. Kudos to Junid for getting the deal back on track). We agree on a Tuesday (next day) pickup, with a Wednesday backup. I activate insurance on Tuesday afternoon, and a Wednesday pickup is set. I receive a text from Albrecht on Wednesday saying that insurance are “taking their sweet time” returning the paperwork, but everything should be ready on Thursday. This is ok with me, as Thursday is my day off, but I note that I can’t push it any later than that. Thursday morning, I have heard nothing from Albrecht, so I wait a couple hours and text them. I’m told that they’ve been on the phone with insurance trying to get the car registered, but nothing has happened. It’s going to be a Friday pickup now. I’m working a long shift on Friday, but the salesman says he’ll stay late if needed. I appreciate his flexibility. Friday comes, and there’s no progress. At work, I decide to call insurance myself and see what I can do to help. “Oh!” they say, “The dealership just has a typo on the RTA form. We’ve been waiting for them to change it. Once they do we’ll send the corrected paperwork right back over.” This call took less than 5 minutes. I get on the phone with Albrecht and update them. My insurance policy takes effect the following day, which is a holiday weekend (Albrecht isn’t open). A Monday pickup is arranged. I explain that, once again, I’m working, and the only way I can pick the car up is if I come at 8pm, despite the dealership closing at 7. I’m assured that this is okay. The car will be ready to pick up. I call in some favors and get a ride to Albrecht Monday night. When I arrive, the building is locked, and the lights are off. I start knocking. Nothing. Knock some more. Text my salesman. Nothing. Text again. Knock more. Nothing. After a while, I see Junid walking around. He’s working late. He sees me waving and lets me in. He wasn’t told that I was coming, but we chat for a few minutes and then he calls a friend and gets my salesman’s cell number. I hear the salesman say, “Oh yeah, the keys are [indecipherable].” Junid sighs, finds the keys, and takes me to the car. To our (or at least his) surprise, we find that the gas tank is empty. Junid apologizes profusely and locates a gas card. We drive to the gas station together, while my ride waits at the dealership. When we get back, another salesperson is there. Evidently some other employees thought I was breaking into the building, so she came to check me out. Nobody told her, or them, that I was picking up a car either. Since scheduling my pickup, I’ve heard nothing from Albrecht (except, ironically, this request to review my purchase). No apology, no explanation for why I was left to knock on windows and hope for the best. I’ve reached out to the general manager for clarification, but 2 weeks on, I can’t seem to get him on the phone. At this point, I’m really disappointed in Albrecht. Junid was clutch. He is great, and works really hard. But despite everybody’s best efforts he can’t run that dealership by himself. If you’re thinking of buying a Subaru, honestly, drive a few more miles and go to Ira. I almost went there, and although they weren’t as friendly as Albrecht, but they seem to run a solid business. If you do decide to buy your car at Albrecht, get ready for a wild ride, and make sure you clear your schedule. More

by matthewminigell Verified Customer Verified Customer

Report | Print

Process could not have been easier the entire sales department went way above and beyond to exceed my expectations. Would not shop or service anyplace else world class! department went way above and beyond to exceed my expectations. Would not shop or service anyplace else world class! More

by pamela_taylor Verified Customer Verified Customer

Report | Print

They were very good to work with, they listened to my needs and accommodated my wife and I during our purchase of a new Subaru. needs and accommodated my wife and I during our purchase of a new Subaru. More

by cciulla84 Verified Customer Verified Customer

Report | Print

They say extraordinary service but don’t provide it. Waited and waited even with an appointment Waited and waited even with an appointment More

by robertkan1 Verified Customer Verified Customer

Report | Print

I need to make a meeting, was running short on time and they got me out even earlier so I could make my meeting. Thank you! they got me out even earlier so I could make my meeting. Thank you! More

by IGGYGOMEZ Verified Customer Verified Customer

Report | Print

Thank you Pete! He did an amazing job assisting my boyfriend and I purchasing a yellow BRZ He did an amazing job assisting my boyfriend and I purchasing a yellow BRZ More

by cuginilinda Verified Customer Verified Customer

Report | Print

Again, this was just my first visit with my new car, but all went well. all went well. More

by dlacroix46 Verified Customer Verified Customer

Report | Print

Great Experience. Kordell was very helpful and genuinely cared out my needs. The sales guy that did the final sales paperwork did not respect my time and did not app Kordell was very helpful and genuinely cared out my needs. The sales guy that did the final sales paperwork did not respect my time and did not appear to respect me. More

by roger77 Verified Customer Verified Customer

Report | Print

Great crew! They were all on top of things and quite knowledgeable as well. They worked well together as a team. They were all on top of things and quite knowledgeable as well. They worked well together as a team. More

by sbthieleman Verified Customer Verified Customer

Report | Print