Maria Santoro
Maria Santoro at Rallye Lexus

Maria Santoro | Page 34

Service Consultant

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.9
516 Reviews

Dealership Experience

10 yrs, 3 mos

4.9

516 Reviews

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516 Reviews of Maria Santoro

February 02, 2021

Dealership Rating
Employee Rating

My car did not get the white glove service that a luxury car dealership promises to provide. The inside/outside cleaning service was not provided which was a disappointment More

by BINAGUL416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2021

Rallye Lexus responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about your visit and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Pam Palasciano - Service Manager - 516-629-7646

January 27, 2021

Dealership Rating
Employee Rating

The service representatives all offer truly outstanding customer service with a high level of professionalism. I've been going to Rallye Lexus for all of my service and maintenance needs for almost 20 year More

by G.HOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Steven Holmes, Michael Montijo

Jan 27, 2021

Rallye Lexus responded

Thank you for your loyalty to Rallye Lexus! We're proud to have earned your continued support and we look forward to taking care of you the next time you bring your vehicle in for service!

January 25, 2021

Dealership Rating
Employee Rating

Maria was great. She, along with the rest of the crew there were friendly and accessible. I have been there a few times for different things and am happy with the service. More

by RITA.RANIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2021

Rallye Lexus responded

Thank you for sharing your experience with us! It is a pleasure to hear of your visit and we thank you for being our customer!

January 24, 2021

Dealership Rating
Employee Rating

excellent service. Loaner car was provided immediately. My car was ready exactly when they told me to return. The entire process was very easy for me More

by jrgordon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2021

Rallye Lexus responded

Thank you for your confidence in Rallye Lexus. We strive to deliver a seamless experience and I am glad that came true for you!

January 18, 2021

Dealership Rating
Employee Rating

All service was outstanding and excellent. I was very satisfied with the service on my leased ES350 Lexus. The work was finished within 90 minutes after my requested very early 7AM Saturday appoint More

by SPORTCOURT21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 18, 2021

Rallye Lexus responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely in your Lexus ES 350, and we hope to see you again down the road!

January 18, 2021

Dealership Rating
Employee Rating

Great experience. Service team always get it right and do a super job. They listen to you and make sure everything is done to your satisfaction. More

by DBLACK2339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy

Jan 18, 2021

Rallye Lexus responded

Thank you for the kind review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Rallye Lexus!

January 18, 2021

Dealership Rating
Employee Rating

Service Writer was helpful- had my timing belt/Water pump changed on my 2005 gx470 and requested that the thermostat and Serpentine belt be changed as well. A substantial job and All done in one day. Car r More

by WEBSEARCHER46
Recommend Dealer
Yes
Jan 18, 2021

Rallye Lexus responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely in your 2005 Lexus GX 470, and we hope to see you again down the road!

January 15, 2021

Dealership Rating
Employee Rating

I have purchased ES350 for 20 Years and have always had my vehicle serviced at Rallye Lexus. They always provide the best service by far. More

by jtartaglione
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo, Pamela Palasciano

Jan 15, 2021

Rallye Lexus responded

Thank you for your loyalty to Rallye Lexus over the years! We are proud to have earned your support and happy to hear that you are so confident in our team. Drive safely in your Lexus ES 350, and we hope to see you back next time!

January 01, 2021

Dealership Rating
Employee Rating

Great service, great staff. A+++Highly recommended Great service, great staff. A+++ Highly recommended over other dealers in the market. Both sales and service staff are professional, helpful, kn More

by DEALLOCATOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Losee, Michael Montijo

Jan 04, 2021

Rallye Lexus responded

Thank you for the five-star review! We are so glad to hear of your positive review and we hope to see you again in the future.

December 25, 2020

Dealership Rating
Employee Rating

Fast courteous service. Can't say enough good things about this dealership. Highly recommend. They are very accommodating and easy to work with Thank you More

by ERTLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ted Mitchell

Dec 25, 2020

Rallye Lexus responded

Thank you so much for coming to Rallye Lexus for your new vehicle! We are delighted to see this feedback and so glad to hear that you're a satisfied customer. Enjoy your weekend!

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