Mariela Valdez | Page 11

Mariela is kind and understanding. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. More

by cbtphoto19 Verified Customer Verified Customer

Helpful 0

Report | Print

Very Professional and prompt. It's like a 1 stop shop with Maria taking care of all what's needed and beyond It's like a 1 stop shop with Maria taking care of all what's needed and beyond More

by mhailoreto Verified Customer Verified Customer

Helpful 0

Report | Print

Good service overall. Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me inf Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me informed on parts ordered, when the parts were arriving, what is being done, and when the car will be ready in advance so that i don't have to contact her for details. Very satisfied with the service and work. Thank you More

by KENNETHYKYI Verified Customer Verified Customer

Helpful 0

Report | Print

Mary is always super helpful, very friendly! Genesis provides a high end and VIP experience at their dealership, customer service is great. Genesis provides a high end and VIP experience at their dealership, customer service is great. More

by Tamra.Tejada Verified Customer Verified Customer

Helpful 0

Report | Print

Your automated phone system is absolutely intolerable and likely won't return because of it. That's all that needs to be said likely won't return because of it. That's all that needs to be said More

by frank@lobassopackaging.com Verified Customer Verified Customer

Helpful 0

Report | Print

Fast, attentive service. Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed More

by Duyvu81293 Verified Customer Verified Customer

Helpful 0

Report | Print

My experience with Norm Reeves has been amazing They are very nice and professional I would recommend them very nice and professional I would recommend them More

by Sday365 Verified Customer Verified Customer

Helpful 0

Report | Print

The service here is always great! They made it hassle free and easy for me. Everyone is always accommodating and friendly They made it hassle free and easy for me. Everyone is always accommodating and friendly More

by Besparza411 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership is definitely profession and well organized to greet customers from my perspective! Thank you for being kind and profession! organized to greet customers from my perspective! Thank you for being kind and profession! More

by jsickin93 Verified Customer Verified Customer

Helpful 0

Report | Print

The overall service has been very bad, particularly this time. First off the loaner car we were given was dangerous to drive. The front 2 tires were at 30psi and the rear tires were at 26psi! We were alerte time. First off the loaner car we were given was dangerous to drive. The front 2 tires were at 30psi and the rear tires were at 26psi! We were alerted though the car 2 days after receiving it. The maintenance service warning was also on the entire time Communication has been very bad. When I called the service department they claimed that we had spoken on November 1st, even though I have not spoken to Genesis in months. They also said are parts came in even though we never ordered anything. We were never told about the recall after our last service, didn't know any info on the recall, and were never notified of it either. We had our car serviced because of a check engine light and our car was returned without it ever being addressed. They said the parts are on back order. My front right side parking sensor was also never addressed even though I asked them to check it. Also there was no communication on when our car would be returned and what was being worked on. Finally, the valet and or service department changed both of our memory seats. I don't understand why they would do that. It's a minor inconvenience but speaks to the overall service. I wouldn't expect this level of service with Hyundai let alone Genesis. I am genuinely concerned to use their service department in the future. I will likely try a different Genesis dealer in the hopes that the service quality is better. The only reason I gave 2 stars instead of 1 is because I do appreciate the valet/loaner car. More

by Eric Verified Customer Verified Customer

Helpful 0

Report | Print