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Marina Felix
Marina Felix | Page 94
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
947 Reviews
Industry Experience
27 yrs, 2 mos
Languages Spoken
English
Spanish
947 Reviews
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947 Reviews of Marina Felix
October 30, 2019
Second Service Jetta 2019 Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the non-intrusive and clear communications (texts) from Marina on what Tech's had detected from my comments on car and up to the moment my car was returned to me... The courteous shuttle driver's... In a nutshell the entire staff is great. More
by SAINZJORGE
Verified Customer
October 25, 2019
Do I need a title? They got to work immediately and only suggested what I needed. Marina was friendly, concerned and knowledgeable-which is nice. The coffee area was sto They got to work immediately and only suggested what I needed. Marina was friendly, concerned and knowledgeable-which is nice. The coffee area was stocked and clean, and there were lots of cool magazines to look at in the lounge. More
by DMNDFITZGERALD
October 24, 2019
great service Professional, courteous, timely. what a service place should be. Very resposive; listen to all complaints re reason coming in; clean; happy place Professional, courteous, timely. what a service place should be. Very resposive; listen to all complaints re reason coming in; clean; happy place. would definitely recommend. More
by HANK13
Other Employees Tagged: David Dirito , Nanika Orgil
October 21, 2019
painless Marina was very friendly and helpful. Explained all steps along the way. Answered all questions in details. Enjoyed servicing my Jetta here for the la Marina was very friendly and helpful. Explained all steps along the way. Answered all questions in details. Enjoyed servicing my Jetta here for the last 3 years. More
by LARISAK
October 20, 2019
Great Service Awesome service appointment. Marina Felix took great care of me and my vehicle. Thanks LP bring all of my future VWs to your shop. Thanks! Awesome service appointment. Marina Felix took great care of me and my vehicle. Thanks LP bring all of my future VWs to your shop. Thanks! More
by marksmc
October 19, 2019
Informative and friendly Good selection of new cars, sales consultant was friendly and not too high pressure. Overall a good buying experience and love our new vw atlas Good selection of new cars, sales consultant was friendly and not too high pressure. Overall a good buying experience and love our new vw atlas More
by J_AZEVEDO
Other Employees Tagged: Tashi Tenzin, Peter De Vries
October 18, 2019
Outstanding service! I had the pleasure of working with Marina, and she was very helpful. She answered all my questions over the phone, helped me book an appointment and p I had the pleasure of working with Marina, and she was very helpful. She answered all my questions over the phone, helped me book an appointment and provided quick and efficient service. I couldn’t be happier with the whole service team from top to bottom. Thank you for a making my experience at Volkswagen Walnut Creek a pleasurable one. More
by NOMAR21
October 16, 2019
Kindness During Stressful Time Excellent customer service during a stressful time having a recurrent issue with my older Passat. Your representative was professional and responsiv Excellent customer service during a stressful time having a recurrent issue with my older Passat. Your representative was professional and responsive. I so appreciated her extra efforts trying to determine the reason for my brake failure again within such a short time. I was kept informed and really appreciated her help not only with the technical end, but also my budget. Employees like Marina are a wonderful representation of your business and one of the reasons I will continue to return. Absolutely will consider another VW when I am ready and Dirito my first stop. Thank you Mrs. Debra Pitchford More
by DPEARTHMOM
October 14, 2019
Friendly and prompt service Marina had us in and out quickly and efficiently. She was super friendly and very authentic. Everyone we worked with was pleasant and customer service Marina had us in and out quickly and efficiently. She was super friendly and very authentic. Everyone we worked with was pleasant and customer service oriented. More
by CHAYS4
October 10, 2019
Had a great experience Dirito Brothers! Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. My service was done at the time I requested. More
by F.PIROUZ
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