Marina Felix | Page 93
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Industry Experience
27 yrs, 2 mos
Languages Spoken
English
Spanish
947 Reviews
Write a Review947 Reviews of Marina Felix
November 24, 2019
Excellent experience. Came on time with prior appointment. After checking in, Marina was very professional; shuttle ready. Car finished within the schedule, shuttle picked me up. Cost was reasonable, did not f After checking in, Marina was very professional; shuttle ready. Car finished within the schedule, shuttle picked me up. Cost was reasonable, did not feel taken or gorged. More
Other Employees Tagged: Don't know the lady cashier's name.
November 21, 2019
Good customer service Very friendly staff! Marina took care of everything for us, even driving our car herself to test the fast charger. And Walnut Creek is much closer tha Very friendly staff! Marina took care of everything for us, even driving our car herself to test the fast charger. And Walnut Creek is much closer than VW San Rafael. Thanks for the good service. More
November 15, 2019
Marina - excellent customer service Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on w Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on what my car needed and she was prompt, time-efficient and honest in everything. More
November 14, 2019
Service and sales Staff are very friendly and accomodating in all areas and helpful also i can recommend it to my friends and did a good work on my car Staff are very friendly and accomodating in all areas and helpful also i can recommend it to my friends and did a good work on my car More
Other Employees Tagged: Oscar Dryden
November 13, 2019
Buying all electric Golf Received excellent and thorough review of new e-Golf vehicle. Sales representative Oscar Dryden answered all our questions and concerns and offered to Received excellent and thorough review of new e-Golf vehicle. Sales representative Oscar Dryden answered all our questions and concerns and offered to address any issues we had after we drove the car off the premises. We returned about a week later and we discussed some questions we had about the vehicle. More
Other Employees Tagged: Oscar Dryden, Ed Miller
November 13, 2019
A lot of work to get ready for a smog check My '06 New Beetle convertible had problems passing a smog check. It took a lot of investigation and a lot of work to finally achieve a pass rating on My '06 New Beetle convertible had problems passing a smog check. It took a lot of investigation and a lot of work to finally achieve a pass rating on the secondary air system. Marina was very forthright and friendly throughout the process. Dirito Bros tenaciously handled all of the problems that came up and I got back a car that I hope will pass smog easier in a couple of years. More
November 05, 2019
NOx Sensor Warranty Repair My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The r My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The repair was completed in the timeline they had given me upfront. More
November 01, 2019
Great service! Great experience and customer service at this dealership! My favorite service person from my Audi dealership is also now there (Marina) :) They prices Great experience and customer service at this dealership! My favorite service person from my Audi dealership is also now there (Marina) :) They prices/offers were very competitive and pleasant to work with. Thanks again! More
Other Employees Tagged: Sterling Daniels , Diego Soto
October 31, 2019
Quick and easy, Marina is super helpful Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was a Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was able to take care of it fast and worry free. A great experience. More
October 31, 2019
Recall Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car aft Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car after the service was completed. More
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