Mario Guglielmelli | Page 3

Pablo took my issue even when I was late for my appoint. Which was nice of him. However, the wait time to just get engine oil was 4+ hours. Also for reason the texting between Pablo and I didn’t work. Or ra Which was nice of him. However, the wait time to just get engine oil was 4+ hours. Also for reason the texting between Pablo and I didn’t work. Or rather, he could receive my texts but I couldn’t receive his. More

by THOMPSON.CRISTINA Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone I dealt with was kind, courteous and efficient. Lovely to deal with. Very happy. Lovely to deal with. Very happy. More

by JEFFLIEBER Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased a 2008 M roaster from the used department at Santa Monica BMW. The customer service at Santa Monica BMW was excellent. Mario from the used department returned all of my phone call and provided Santa Monica BMW. The customer service at Santa Monica BMW was excellent. Mario from the used department returned all of my phone call and provided the necessary info required in a very timely fashion. I flew into LAX and he picked me up in his own personal vehicle. When i arrived at the dealership the vehicle was spotless with a full tank of gas. Mario had the service department install a wind deflector and arranged a company to come into the show room for three hours to apply a 3M clear bra. The quality of work from Gary in part on the install was perfect. Staff was friendly and easy to talk to. I highly recommend Mario and his crew at Santa Monica BMW (used). More

Helpful 0

Report | Print

This review is for the Certified pre-owned office of this dealership. I was initially skeptical about making a purchase here due to the reviews, but they had the best vehicle within a 500 mile radius when I dealership. I was initially skeptical about making a purchase here due to the reviews, but they had the best vehicle within a 500 mile radius when I did a search on bmwusa. Worked with Mario over several emails since I live in AZ. He was very prompt in responding to all my emails. He even sent the service history of the vehicle and gave me a good price. This is a no-haggle, no nonsense place and is evident when you actually work with Mario. I flew into LAX and arrived at their office at 10:30AM. Mario took me out for a testdrive and explained everything about the car. He was very proactive in calling up all the necessary folks to get my paperwork going ASAP. Deigo detailed my car and we got the financing taken care of by Henry. By 12:30 they sent me on my way with a tank of gas. I am now a very proud owner of a 528i and look forward to buying from them again. More

Helpful 0

Report | Print