Mario Lee | Page 39

great for a sale, not so much afterwards The actual car buying experience was very easy, I like that we got to test drive the car by ourselves, paperwork was quick and everyone was very frien The actual car buying experience was very easy, I like that we got to test drive the car by ourselves, paperwork was quick and everyone was very friendly. After we signed paperwork for the deal, we were told it would be a few minutes for them to get the car ready, no big deal. Half an hour went by and the salesman told us it was a big car, so it should just be about 5 more minutes..ok. After well over an hour of waiting for the car to be "cleaned" it was finally ready. The car looked no different from when we test drove it, they literally took off the stickers and switched the plate. Our salesman then said it took so long because pizza came and the guys out back took a break to eat lunch! After a week of having the car, we noticed the AC wasn't working right, so we called and made an appointment in the service department to have it checked out. We live 45 minutes from the dealership, I took a day off from work to bring the car over. After waiting 2 hours, I was told they were unable to get the part to fix it and they would call me when they got it in, so I could bring the car back. I was told the car would take no more than 2.5 hours to fix once the part was in. I took another day off from work, because this was the soonest they could fix it and that I could get it there, I had a 930 appointment. I left for 4 hours and when I came back, the car was still being worked on. Because I left it, there was no time constraint..so I was told; If I had sat in the waiting room it would have been done sooner. This was after my husband spoke to the service department with concerns of having to keep bringing the car back and forth when we do not live nearby and have to take time off from work to do so. Why even bother to make an appointment then? I am aware that generally when you leave a car, its gotten to when they get the time to do it. But, when I have an appointment and I was told it was a 2-2.5hr job, it is unacceptable to have my car for almost 5 hours and assume it will be okay to do so without having a discussion about this prior. The sales department was fine to work with, but I am very unhappy with the service department here. More

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QUick and Efficient The salesperson Mario was very helpful and accommodating. The financial director had me in and out of his office without trying to oversell me on a bu The salesperson Mario was very helpful and accommodating. The financial director had me in and out of his office without trying to oversell me on a bunch of useless options. Unlike other car dealerships where you sit around for no apparent reason, they were really busy but were moving through the line. More

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Top Seller in Southern Mass The team of dealers made the process effortless. Both Mario and David Olson made it a smooth experience. Highly recommended dealership in Southern Mas The team of dealers made the process effortless. Both Mario and David Olson made it a smooth experience. Highly recommended dealership in Southern Massachusetts. Give them a call. More

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Easy Process Easy buying process, took a test drive on a 'Sunday on, and Monday I was signing papers. Both Sean and Mario were very helpful, and made the whole thi Easy buying process, took a test drive on a 'Sunday on, and Monday I was signing papers. Both Sean and Mario were very helpful, and made the whole thing enjoyable. On top of which I got a great car at a good price. More

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No pressure I had a great experience buying my car from Bourne's Auto Center. After shopping at over 10 dealerships looking for the right car for me, I felt disco I had a great experience buying my car from Bourne's Auto Center. After shopping at over 10 dealerships looking for the right car for me, I felt discouraged and frustrated. I felt judged because of my less than perfect credit by some and lied to by others. The man at Bourne's who sold me my car, Mario, was totally different. I never felt pressured into a sale nor was I talked down because of my credit. I decided on a car and drove home in it that night. I would recommend this dealership to anyone. More

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1st time buyer This dealership was recommended buy a coworker who had recently purchased a SUV from here. Being a female I was a slite bit intimated in being a 1st t This dealership was recommended buy a coworker who had recently purchased a SUV from here. Being a female I was a slite bit intimated in being a 1st time buyer. Mario made my experience painless! Not was he only friendly and helpful,he was honest. Great job Mario! !! More

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Great experience and would buy from them again. Mario and Shawn were both excellent in the buying process and Carlos was excellent detailing the finance options and features. Very pleasant and painl Mario and Shawn were both excellent in the buying process and Carlos was excellent detailing the finance options and features. Very pleasant and painless car buying experience. I would most certainly buy from Bourne again, More

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Job well done I was very satisfied with the service I received while I was shopping at Bourne's auto service. Mario listened to what I wanted and helped me find the I was very satisfied with the service I received while I was shopping at Bourne's auto service. Mario listened to what I wanted and helped me find the car I was looking for, and he also helped me with the price I was willing to pay. Overall I was very happy with the service and the feeling I had dealing with this dealer and the sales rep Mario. More

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Such an EXCELLENT experience This was my first time buying a car so as you can imagine I had many questions and concerns. Mario Lee was the dealer I worked with and he did a fanta This was my first time buying a car so as you can imagine I had many questions and concerns. Mario Lee was the dealer I worked with and he did a fantastic job. He was very helpful when it came to any questions or thoughts that I had. You typically go to a dealership and they put a lot of pressure on you saying demanding phrases like "you should definitely buy this car.." or "this car is the best out there, I know you will be back to buy it." I did not feel this way at all about this dealership. Mario is a very laid back person, who is very easy and pleasant to work with. When I first looked at my car it needed a few improvements here and there, Mario ensured me that everything would be taken care of before he would let the car leave the lot. When I returned back to buy the car, it was in excellent condition and everything I had asked him to fix, he did! I am also a very picky person and will not settle for less than nothing, he ensured me that the car is great and that I have finally found my dream car! Carlos Machado who works in the finance department also did a wonderful job! Again being a first time buyer, this can be a stressful situation. He answered all my questions and solved all of my concerns that I had. He made the process quick and easy with no hassle. He explained everything in a very professional and understandable way, and also made my experience positive! I will be sure to recommend people that are looking for a used car to this dealership and will highly recommend for them to work with Mario and Carlos. Also, the receptionist (sorry I forget her name) was very helpful when it came to answering questions or transferring phone calls, very friendly! More

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fast and easy Mario is the man. Carlos made the paperwork look easy. No pressure simple and quick. Toyota tacoma sold itself. Car could have been cleaner but I appr Mario is the man. Carlos made the paperwork look easy. No pressure simple and quick. Toyota tacoma sold itself. Car could have been cleaner but I appreciated the full tank of gas. More

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