Mario Martinez | Page 7

Honda has such a good product customer service doesnt matter to Corwin Honda. I started my car buying process on thursday and finished Saturday afternoon. The sales rep was saved by a finance rep Mario w matter to Corwin Honda. I started my car buying process on thursday and finished Saturday afternoon. The sales rep was saved by a finance rep Mario who overheard our conversation and told him the car that would be perfect fit for what I was asking for if not for him I would not of bought a car at corwin. Given the car just got in I understood there would be some time but 3 days and even after the 3 days to get my car the radio and nav wasnt programed as requested several times. When payment was brought up there was a miss communication as I said I wanted to pay for the car with my credit card. I get to finance and ricky said thats not possible and it was late bc I had another customer got to cut in front of me bc they were short staffed for over an hour they told me to go home. They were also working with a new system which I know can be hard. Also the gas cover on the car doesnt work and I still dont know if it would be covered. Also when buying the car cash with checks the second day the first rep I got said he couldnt print a reciept. Thankfully the finance rep Mario who told me about the car I wanted worked there and was able to sell the car to me and get me a receipt and answer all my questions for the most part that was with in his control. Honda has a great product so I was able to look past a lot of this negitive experience but I know they could do better in customer service. I know it was a used car that I bought so not the big money makers that the other cars would be but awful customer service experience. The sales rep Sean was nice and not all of the experience was his fault but a lot of the team could do better. Still waiting to hear back about the gas cover. Mario saved this experience and was awsome. More

by MIKE.T.JOHNSON Verified Customer Verified Customer

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All you did was take care of an “ IOU “ from the purchase… More importantly, You still owe me a updated carfax that accurately describes the rack and pinion install that was replaced same day I took purchase… More importantly, You still owe me a updated carfax that accurately describes the rack and pinion install that was replaced same day I took delivery on 22 February. Getting real tired of the multiple tap dance xx of getting this resolved !!! More

by RET915 Verified Customer Verified Customer

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The dealership is very clean and had a variety of vehicles to look at. The staff was very always courteous. vehicles to look at. The staff was very always courteous. More

by CHILLWILL97 Verified Customer Verified Customer

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The staff seemed indifferent and not happy to help. I was told I need things fixed on my car, which is fine, but before I dropped $ 1500.00 I thought, let me see how the customer service is at Corwin H I was told I need things fixed on my car, which is fine, but before I dropped $ 1500.00 I thought, let me see how the customer service is at Corwin Honda. didn’t receive a courtesy car wash, either. After leaving there, it made me never want to spend money there again. Tell your customers Thank You! We are the reason you get a paycheck. More

by B Verified Customer Verified Customer

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The experience was good although we noticed a scratch on the front part of the vehicle after we took it home. the front part of the vehicle after we took it home. More

by DAHORARIOS Verified Customer Verified Customer

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Dom did an amazing job assisting me in finding a great car for me. I’m very happy for his assistance. car for me. I’m very happy for his assistance. More

by Pam Verified Customer Verified Customer

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Corwin Honda did a great job of trading in my old leased Odyssey for my new Odyssey. Odyssey for my new Odyssey. More

by KGCORNELIUS Verified Customer Verified Customer

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Every one at Corwin are friendly and polite. Lots of help from all the staff. The follow through and communication between the departments however seems to be seriously lacking. I will withhold Lots of help from all the staff. The follow through and communication between the departments however seems to be seriously lacking. I will withhold further comments due to the friendly staff. More

by Marc Verified Customer Verified Customer

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Efficient and honest. We left feeling we were treated with honesty and integrity. They were friendly and cordial. We left feeling we were treated with honesty and integrity. They were friendly and cordial. More

by TIM806 Verified Customer Verified Customer

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Shawn was knowledgeable and friendly. He knew the vehicle we were interested in and seemed to enjoy his job. He Respected our time; was efficient with paperwork. He knew the vehicle we were interested in and seemed to enjoy his job. He Respected our time; was efficient with paperwork. More

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