1,430 Reviews
Write a Review1430 Reviews of Mario Otero
September 08, 2018
Happy camper I was taken care of and dealing with Mario is awesome, he is straight with you. I have always had a good experience there with my service I was taken care of and dealing with Mario is awesome, he is straight with you. I have always had a good experience there with my service More
September 08, 2018
New Owners need to honor sales from past owners I purchased my vehicle from this dealership in December 2016 with a "guarantee" of 3 years of free oil changes and discounts on maintenance in the for I purchased my vehicle from this dealership in December 2016 with a "guarantee" of 3 years of free oil changes and discounts on maintenance in the form of dealership coupons. I took my vehicle for the recommended service on 9/7/2018 and was informed that my coupons were no longer valid. I was told the dealership was sold and whatever was given to me was not to be honored. I purchased my vehicle from Brandon Hyundai, not the owner. Any contract, written or verbal, should be honored no matter who owns the dealership. When the dealership was purchased, the new owners would have acquired the stock, employees, buildings, and "obligations". If my deal will not be honored, I will take my business elsewhere. The only good thing about my visit was the service consultant, Mario. He was polite, respectful and very helpful. More
September 07, 2018
Helpful Mario is helpful & explains what needs to be done! Keeps me updated as to how long it will take for the service!!! Always makes the customer feel co Mario is helpful & explains what needs to be done! Keeps me updated as to how long it will take for the service!!! Always makes the customer feel comfortable! More
September 06, 2018
Oil change My visit was to receive an oil change. Was a little disappointed to notice the ladies day special had been removed. Other than that the service was g My visit was to receive an oil change. Was a little disappointed to notice the ladies day special had been removed. Other than that the service was great. More
September 06, 2018
Pleasant experience at Brandon Hyundai Staff was pleasant as always. New waiting room was more comfortable and larger. Seemed to do a good job, although we were there for routine maintenanc Staff was pleasant as always. New waiting room was more comfortable and larger. Seemed to do a good job, although we were there for routine maintenance More
September 05, 2018
Service center I realize Brandon Hyundai makes money by selling service through the service center. And your service reps do a good job of selling. I was at the serv I realize Brandon Hyundai makes money by selling service through the service center. And your service reps do a good job of selling. I was at the service center for an oil change to my Hundai and was told I needed air filter and a cabin filter. Both filters were just replaced a week earlier! I hear reps tell women their cars need work done that really isn’t necessary! That is my only complaint! More
September 02, 2018
Drive belt and tores Mario was awesome to deal with. Made sure to address all areas of concern and kept me updated. Happy for the new ownership. Will go back and look Mario was awesome to deal with. Made sure to address all areas of concern and kept me updated. Happy for the new ownership. Will go back and look at lease when ready. More
September 01, 2018
Worst service ever! I went bg in telling them my service light was on and if I turn on my heated seat it smells like my car is going to catch on fire...they snickered at I went bg in telling them my service light was on and if I turn on my heated seat it smells like my car is going to catch on fire...they snickered at me and informed me the light probably meant I needed the oil changed...wrong...just had the jen oil changed...then nnbbb informed me the car wouldn't catch on fire it would just stop working...I bought the car with heated seats so they would work....so..they reset the service button without even plugging it in to see what was wrong and then told me the car was fine and it went catch on fire...so upset I traded it in on another auto that very same day... More
Other Employees Tagged: John Giovanetti
September 01, 2018
Great quality and fast He was friendly and he was fast. Made me his priority. He listened to any questions I had and what he didn't know he found out for me. He was friendly and he was fast. Made me his priority. He listened to any questions I had and what he didn't know he found out for me. More

