Mario Otero | Page 5

I have Crown Hyundai 15 minutes away but I would rather drive an hour to Brandon Hyundai because of their superior customer service (Crown Hyundai is awful). drive an hour to Brandon Hyundai because of their superior customer service (Crown Hyundai is awful). More

by DOUG Verified Customer Verified Customer

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Great all-around experience. Work commenced right on schedule and vehicle service was completed earlier than expected. Work commenced right on schedule and vehicle service was completed earlier than expected. More

by seasideal Verified Customer Verified Customer

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I had a really good visit. Very efficient and productive. I will return for my next oil change. Very efficient and productive. I will return for my next oil change. More

by PHOTOSBYANGELO Verified Customer Verified Customer

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No proper communication about car after the service. It would be better if they provide some sort of recommendations to the car, how car condition is and tips to take care of the car. Instead they just It would be better if they provide some sort of recommendations to the car, how car condition is and tips to take care of the car. Instead they just take the car do servicing and give it back. No one takes initiative to tell the above information. More

by saitarun.gunda Verified Customer Verified Customer

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Great service! The entire service dept is just full of amazing people who truly care about you and your car! The entire service dept is just full of amazing people who truly care about you and your car! More

by Mcheech28 Verified Customer Verified Customer

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All the new updates to the dealership were very nice. It was clean and had a great place for me to work while waiting for my car. It was clean and had a great place for me to work while waiting for my car. More

by grothvicky Verified Customer Verified Customer

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Donnie was my advisor and his communication was nonexistent. I was the one having to call and check on my vehicle. My car went in on Saturday and I told him I needed it back by Tuesday by 1pm at th nonexistent. I was the one having to call and check on my vehicle. My car went in on Saturday and I told him I needed it back by Tuesday by 1pm at the latest. My car was not ready by that time and Donnie did not follow up and communicate the delay with me. When I called to find out why it wasn't ready I talked to Dave because Donnie was at lunch and when I asked why I wasn't given an update Dave snapped back at me telling me "I guess Donnie just shouldn't eat!" Worst customer service ever. Mario helped me 2 weeks prior and was wonderful, communicated multiple times during my service. Mario ended up helping fix this issue when I went to the dealership. More

by j.rubin.0718 Verified Customer Verified Customer

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Mario Otero is an excellent service advisor. He and his team are honest and trustworthy. It is a pleasure dealing with Brandon Hyundai. He and his team are honest and trustworthy. It is a pleasure dealing with Brandon Hyundai. More

by gvelanis Verified Customer Verified Customer

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The dealer was great from when I pulled up to the service drive everybody was great the service on my car was fast Mario my service advisor did a great job the experience was awesome drive everybody was great the service on my car was fast Mario my service advisor did a great job the experience was awesome More

by jose Verified Customer Verified Customer

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Great service from Brandon Hyundai. I got everything done in a timely manner, even though it was late in the day and I actually expected a backup of cars to make my day really late. I got everything done in a timely manner, even though it was late in the day and I actually expected a backup of cars to make my day really late. More

by Ibonny Verified Customer Verified Customer

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