Mario Otero | Page 6

Excellent job to satisfy the customer. Iam happy Mario did a great job with my problem Iam happy Mario did a great job with my problem More

by FRANKLIN.TORRES03 Verified Customer Verified Customer

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Mario was professional and represented the company very well. Kept me informed of the work being performed. well. Kept me informed of the work being performed. More

by mulville Verified Customer Verified Customer

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Mario great. No xx and kept me informed throughout the process. He needs a raise No xx and kept me informed throughout the process. He needs a raise More

by stilleyd Verified Customer Verified Customer

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Service is not the speediest of care. I had to wait 3 hours or more for an oil change and computer anti theft update. Slow service is not good and inspection should not take a long time. I had to wait 3 hours or more for an oil change and computer anti theft update. Slow service is not good and inspection should not take a long time. More

by none23 Verified Customer Verified Customer

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The worst service department I have ever dealt with, from the first time. When I bought the car I received to free oil changes. I live in St Pete, which is 45 min from the dealership, so I scheduled my first the first time. When I bought the car I received to free oil changes. I live in St Pete, which is 45 min from the dealership, so I scheduled my first oil change on our way out of town. I get to the dealership at my 8am appointment time. They are already so backed up that they tell me it is at least a 3 hour wait. So I leave and go to a drive thru place down the street. Then I go back for my "1st oil change" and sit and wait, it was fine (took over an hour). Then I make another appoint for 1 pm on Sunday, 4:30 a service tech comes out and says you need new brakes. So I get them done. Don't leave till 6pm. Drive my car for few weeks when I notice the rotors are making the car shake. Drive it all the way back and they apologize and fix for free. Three months later my car is shaking again. I call, they say bring it in (can't just do that because I have to have a car and the dealership is so far away!!) When I explain to them the situation, no offers of solutions, just bring it in when you can. Poor customer satisfaction. Then I make appointment for Monday at 8am, drop it off Sunday night. No call all day Monday, I call, the service tech asks me, "why is your car here?" Like WHAT?!?!? I have called multiple times about my breaks, my appointment was made 3 weeks ago, and you have no idea what my car is even there for???? So 2 days later they quote me 1240 dollars, ummm that's a no! More

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Advisors were friendly and communication was open. Waiting area was clean and comfortable. My car got repaired in a timely manner. Waiting area was clean and comfortable. My car got repaired in a timely manner. More

by annadimaio Verified Customer Verified Customer

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Organized, new technology, courteous people, still expensive but the coupons do help some. Would recommend service to my friends and family. expensive but the coupons do help some. Would recommend service to my friends and family. More

by Mweber1984 Verified Customer Verified Customer

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I feel welcome at the service center. Ed explained all the work needed with detail and made me feel like I could trust him to get the job done right. I’m glad I chose Brandon Hyundai to s Ed explained all the work needed with detail and made me feel like I could trust him to get the job done right. I’m glad I chose Brandon Hyundai to service my car. More

by sscottcoker Verified Customer Verified Customer

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I paid for a coolant flush, And the mechanic drain, my My coolant that was in my car and forgot to add coolant back in it and my car smelled like it was burning for two days until Mario come and got it. Mari coolant that was in my car and forgot to add coolant back in it and my car smelled like it was burning for two days until Mario come and got it. Mario said the mechanic didn’t put enough coolant in there It was .He didn’t put any in there so it makes me wonder if they really did everything that they claim they did To my car I paid them $3800 that day For repairs so I will not be coming back to Brandon Hyundai I don’t trust you with my car anymore. More

by Stone Verified Customer Verified Customer

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Dear Sir or Madame, I just wanna thank you all for the service that was given me. I really felt special. I was not pressure. I was assured that my car was going to be back in business. Thank you for every service that was given me. I really felt special. I was not pressure. I was assured that my car was going to be back in business. Thank you for everything. More

by gloriawb7 Verified Customer Verified Customer

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