Mario Sessanta | Page 72

Too slow Take 4 hours to change a tire.one hour and a half to inform me that service was covered .another hour to let me know they don’t have the tire and one Take 4 hours to change a tire.one hour and a half to inform me that service was covered .another hour to let me know they don’t have the tire and one hour an d a half to switch a tire when they have enough time to get the rims ready More

by LFERREIRA68 Verified Customer Verified Customer

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Good customer service I had a positive experience, particularly with the quality of customer service. The repairs were done and done affordably. The only complaint is that I had a positive experience, particularly with the quality of customer service. The repairs were done and done affordably. The only complaint is that no loaner cars were available, at all. More

by adammarles Verified Customer Verified Customer

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needed service on my jeep grand cherokee stopped in without appointment told Mario I needed my right rear brake light looked at he told me be patient and I was out of there within an hour I j stopped in without appointment told Mario I needed my right rear brake light looked at he told me be patient and I was out of there within an hour I just needed a bulb Mario has always been professional would recommend your service center to anyone More

by schneider2004 Verified Customer Verified Customer

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Great service at this Dealership Staff was friendly and professional, service was done with no complaints .quick and efficient. Vehicle was returned in proper order , all work comple Staff was friendly and professional, service was done with no complaints .quick and efficient. Vehicle was returned in proper order , all work completed to satisfaction .Nice lounge also. More

by J.R Verified Customer Verified Customer

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Great experience! Mario was amazing !!! I went in for an oil change completely unprepared and he was so patient and helpful with everything! Mario went above and beyond Mario was amazing !!! I went in for an oil change completely unprepared and he was so patient and helpful with everything! Mario went above and beyond to help me get everything I needed to complete my inspection! More

by CPAZMINO8 Verified Customer Verified Customer

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Oil change Alway stop to see Doc on all my visits. Great salesman even better person!!!! Everyone is always helpful and kind. Thanks for the great people Alway stop to see Doc on all my visits. Great salesman even better person!!!! Everyone is always helpful and kind. Thanks for the great people More

by GRAVY6583 Verified Customer Verified Customer

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Long wait and poor customer service Showed up early for my appointment and power went out. Had to wait for computers to restart. Person who helped me said that I was here for a free serv Showed up early for my appointment and power went out. Had to wait for computers to restart. Person who helped me said that I was here for a free service anyway and that I could wait in the waiting room. I waited 2.5 hours for a service that I scheduled for the “express care”. Poor advertising for this name. I felt as though if I had paid for my service maybe the job would have been done faster. I will not be having any further service here of any vehicles and will not recommend to anyone else as well. The first time I was there it was a long wait but the service person was courteous and explained everything done to my vehicle. My car was washed as well at that visit. Neither happened the second time. More

by Cds002 Verified Customer Verified Customer

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Great customer service I purchased my vehicle at another dealership and had a horrible experience with their service department that led me to bring my vehicle to Rothrock a I purchased my vehicle at another dealership and had a horrible experience with their service department that led me to bring my vehicle to Rothrock and the staff has been phenomenal each and every time I have visited with my jeep. Highly recommend! Mario and Dante are great at what they do and have been amazing, even when I have called in a panic because something wasnt working properly, and have always made time to get my vehicle in that day to ensure it is road worthy and safe for me to drive! The techs are great as well and have taken the time to discuss things with me and have never once treated me like a dumb blonde which is something I have received from other dealerships in the past. More

by Nraker Verified Customer Verified Customer

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Recalls Loved dropping the car off after hours, that was very convenient Recall fixed and got a call when finished about picking the car up before six Loved dropping the car off after hours, that was very convenient Recall fixed and got a call when finished about picking the car up before six More

by GREENBOOKS Verified Customer Verified Customer

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Great company to work with. Always get us in and fix the problem in a timely fashion. Very courteous and helpful. I would highly recommend them. I will continue working with them Always get us in and fix the problem in a timely fashion. Very courteous and helpful. I would highly recommend them. I will continue working with them More

by SueB Verified Customer Verified Customer

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