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Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills

Mario Vasquez

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.8
93 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

9 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

93 Reviews

Write a Review

93 Reviews of Mario Vasquez

June 26, 2025

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Employee Rating

Mario is nice, but did not come to me with recommendations, for updates on how far along the work being done was or when the work was done, I had to hunt him down to ask him. Honda's customer More

by kittyt10
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, we’re sorry to hear about your recent experience. It’s important to us that customers feel in the loop, and we apologize for the lack of communication. We value your feedback, and if you’d like to discuss this further, please contact Richard Meneely at Richard.meneely@normreeves.com. Thanks for sharing and giving us the opportunity to improve.

June 25, 2025

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Mario was attentive and helpful. I was impressed with the communication through texts. And the video showing the work on my car was stellar! More

by Lisa33C
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Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario sends a big virtual high-five for calling out his stellar texts and video walk-through! We’re thrilled the communication kept you in the loop and confident. Thanks for recognizing his attentive, helpful service!

June 25, 2025

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Employee Rating

Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Michael Wright, Angel Flores

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Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you found everything fast, efficient, and friendly at Norm Reeves! 🙌 Your satisfaction fuels our passion, and we can’t wait to make your next visit just as great. Thanks for choosing us!

June 24, 2025

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Mario and Luis at Norm Reeves Honda were fantastic. They kept me updated, made the process easy, and got my A/C issue covered under warranty without any hassle. Really appreciate how smooth and profess More

by grado.angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia Yaport

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Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario and Luis are doing a happy dance knowing your A/C is breezing along under warranty. They loved keeping you updated every step of the way. Thanks for trusting us with your service needs, and we look forward to seeing you again.

June 24, 2025

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Employee Rating

Great customer service , agents are very friendly and knowledgeable on the vehicle. Communication is good More

by binkybw23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Richard Sanchez, Issac Moya, Angel Flores, Frank Raja

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Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly faces + spot-on vehicle knowledge = our recipe for great service! We’re thrilled our team’s communication hit the mark. Looking forward to sharing more car care tips next time you’re here.

June 17, 2025

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Employee Rating

Exelent service thanks , im happy with the service in this dealer . I have came here 13 years ago More

by griseldaramirez2331
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Jun 18, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the kind words and the high rating! It means a lot to us when customers leave happy, especially over the course of more than a decade. Don’t be a stranger—we’re here whenever you need us.

June 12, 2025

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Employee Rating

No problems, Mario excellent cs as well as others in the various related departments. really More

by rickg52
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

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Jun 13, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We truly appreciate the glowing review! It's great to know our service left a strong impression. Your trust means everything to us, and we look forward to welcoming you again soon. Let us know if you need anything down the road.

June 04, 2025

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Employee Rating

He welcomed me when I first came in, and responded to all my questions in a timely matter More

by Vastveranda
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad Mario Vasquez gave you such a warm welcome and answered your questions promptly! Knowing you felt heard and cared for means a lot to us. We look forward to greeting you again with that same enthusiasm.

June 04, 2025

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Employee Rating

He welcomed me when I first came in, and responded to all my questions in a timely matter More

by Vastveranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad Mario Vasquez gave you such a warm welcome and answered your questions promptly! Knowing you felt heard and cared for means a lot to us. We look forward to greeting you again with that same enthusiasm.

June 02, 2025

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Employee Rating

Professional and understanding of the situation. Great work by all involved. Thank you for getting me on my way eith my AC repair on these hot days. The doggie also says thank you and blowing better More

by pcamoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for trusting us with your AC repair—that Texas heat is no joke! We’re glad our team could get you back to cool rides in no time. Give that pup a belly rub from all of us, and we’re here whenever your Honda needs a little extra love.

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