Marissa Monte | Page 22

The customer service at this dealership is professional, courteous and they treat you as if you were the only customer. courteous and they treat you as if you were the only customer. More

by donnamarie755 Verified Customer Verified Customer

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Dan and Marissa were great! Kept me posted about the arrival of my vehicle and once it was there, it was a quick in and out! Kept me posted about the arrival of my vehicle and once it was there, it was a quick in and out! More

by M_LEBRONRIVERA Verified Customer Verified Customer

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This was my second car with liberty and sales process was smooth . No pressure to take add-on smooth . No pressure to take add-on More

by SHANKARNEY Verified Customer Verified Customer

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Great selection. Great service. Helpful staff made my purchase quick and no wasting my time. Great service. Helpful staff made my purchase quick and no wasting my time. More

by Dino73 Verified Customer Verified Customer

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This was the most stress-free and positive car buying experience I've ever had. John C. was great to work with, thorough, personable, patient with all my questions. Between contract and purchase I ran in experience I've ever had. John C. was great to work with, thorough, personable, patient with all my questions. Between contract and purchase I ran into trouble with my trade-in and John was helpful with suggestions for dealing with the issue. When I arrived to pick up my car John was with another customer, and I was immediately offered coffee while I waited. That, along with Marissa's handling of the financial details makes me assume that this high level of exists across the whole dealership. I have recommended Liberty and John to a friend who is considering a CR-V. More

by Jim Verified Customer Verified Customer

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I am very pleased with the service I received. Great customer service John and the great laughs I had with the Business Manager. Great customer service John and the great laughs I had with the Business Manager. More

by sbobbiesmith Verified Customer Verified Customer

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Great service, all very nice people who will work hard for you to get what you need. for you to get what you need. More

by Devinrigano Verified Customer Verified Customer

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It was an easy process once I chose what car I’d like. Wish the selection was a bit better. Wish the selection was a bit better. More

by jmaalamo Verified Customer Verified Customer

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Leo, our salesperson was great! Answered all our questions and concerns and was very helpful. He was professional and respectful to both myself and my friend who was there to help w Answered all our questions and concerns and was very helpful. He was professional and respectful to both myself and my friend who was there to help with the purchase. I went to pick up the car the next day and the manger closing the deal was rude and pushy about the maintenance offers. She wouldn’t acknowledge that adding in the interest payments increased the cost. I chose a higher priced car and did not budget for such an expensive maintenance plan. She was disrespectful to my friend, and was rather confrontational. She sucked the joy out of the moment for me. If there wasn’t such a low stock on HRVs these days and I didn’t love that car, we would have walked out. More

by lisasalvatore Verified Customer Verified Customer

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Marissa started off nice but as soon as we said we didn't want the extended warranty she turned on us. She was rude, condescending, unprofessional and snarky. She even made a comment, "So, are you going to want the extended warranty she turned on us. She was rude, condescending, unprofessional and snarky. She even made a comment, "So, are you going to pay for the repairs when the electrical system breaks? She wouldn't acknowledge that adding in the interest then the cost was cost to $4,000. She bad mouthed other dealerships. She made what was an easy, pleasant experience into a confrontational and very upsetting experience. If the inventory wasn't so low, we would have walked away. More

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