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Marissa Wild
Marissa Wild at Walt Massey Chevrolet GMC Columbia

Marissa Wild

Service Advisor

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.7
23 Reviews
4.7

23 Reviews

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23 Reviews of Marissa Wild

February 04, 2026

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Employee Rating

Great service this Morning! The staff was nice and they was very helpful with assisting with oil change and check out my vehicle making sure that everything was good! More

by Mcgowangary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Feb 05, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for your feedback. We’re glad to hear you had a great experience and that our team was helpful in taking care of your oil change and checking over your vehicle. We truly appreciate your trust in us!

February 02, 2026

Dealership Rating
Employee Rating

The customer service was outstanding. The service was fast. Before beginning the made sure I was ok with the charge More

by Toshabafairley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for sharing your experience. We’re glad to hear our team provided outstanding customer service, completed the work quickly, and made sure you were comfortable with the charge beforehand. We truly appreciate your trust in us!

December 16, 2025

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Employee Rating

Everyone over their seems confused. Ask questions and don't receive answers. No matter if waiting for vehicle or when service department calls me. More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amy Trotter

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Dec 17, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear this was your experience. Clear communication is critical, and it’s frustrating when questions go unanswered—especially while waiting on your vehicle. We want to understand what happened and make this right. Please reach out to us directly so we can review your visit and improve the experience moving forward.

December 10, 2025

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Employee Rating

They are efficient and very polite to the customer and make sure to try and save the customer money if possible More

by ffweary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Dec 15, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear that! Our team works hard to be efficient, courteous, and transparent, and it’s great to know you felt we truly had your best interests in mind. We appreciate you choosing us and trusting our team.

October 20, 2025

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Employee Rating

I take all my automotive needs to walt massy in Columbia friendly service with a smile More

by Greeenmmachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

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Oct 24, 2025

Walt Massey Chevrolet GMC Columbia responded

We appreciate your loyalty and kind words! Our Columbia team takes pride in providing friendly, reliable service every visit. Thanks for choosing us!

October 17, 2025

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Employee Rating

I’ve bought 4 cars here in 10 years. That says it all. They actually care about their customers. More

by N Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Kasch Utz, Amy Trotter, Erica Gary, Micheal Self, Dalton Mcneese, Tony Smith , Anthony Chapman, Clay Magee

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Oct 18, 2025

Walt Massey Chevrolet GMC Columbia responded

We truly appreciate your loyalty over the years! It means so much to know you’ve continued to choose us time and again. Our team takes pride in caring for our customers, and feedback like yours reminds us why we do what we do.

October 13, 2025

Dealership Rating
Employee Rating

Had a oil change and oil is covered over bottom part of motor 10/13/25 More

by sgholar57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amy Trotter

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Oct 18, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re sorry to hear about the oil residue you noticed after your service. That’s not the level of quality we aim to provide. Please reach out to our service team so we can take a look and make things right for you.

October 13, 2025

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Employee Rating

Very good service and fast! Work done correctly! Due to my schedule, I have dropped in for service and dealer was able to do the work! More

by Aaron.Mowry
Recommend Dealer
Yes

Other Employees Tagged: Marissa Wild

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Oct 18, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re happy to hear our team was able to take care of you quickly and get the job done right! We appreciate your trust and are glad we could accommodate your schedule.

October 13, 2025

Dealership Rating
Employee Rating

The oil change process went smoothly and the seating area was nice. My only issue was how long it took. It wasn’t busy at all. More

by mrs.harper17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2025

Walt Massey Chevrolet GMC Columbia responded

We appreciate your feedback and are glad to hear the process went smoothly and you enjoyed the waiting area. We understand your concern about the wait time and will use your comments to help improve efficiency for future visits.

October 03, 2025

Dealership Rating
Employee Rating

It’s been very easy to work with. They have always been helpful and willing to give help in any way possible. More

by CR Stuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter , Anthony Chapman

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Oct 06, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re happy to hear our team has consistently made things easy and been there to help whenever needed. We truly appreciate your continued trust and support!

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