Mark Alvarez | Page 2

Overpriced oil change and they are not interested in saving the customer money. Really stupid strategy to bite someone once to never see them again vs fair and reasonable prices to attain satisfied, loy saving the customer money. Really stupid strategy to bite someone once to never see them again vs fair and reasonable prices to attain satisfied, loyal and repeat customers. Before the overpriced oil change, went in there for a tire leak. They wanted me to replaced a perfectly good tire with a $500 one. Went to Costco and got it repaired for $13. Were they trying to look out for my best financial interest, xxxx no! Never again with this dealership. More

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Had my oil change at Arlingtion Toyota today. The technician left a pint of oil in the engine compartment and it ruptured my fan belt. The engine light came on and I returned the truck back to The technician left a pint of oil in the engine compartment and it ruptured my fan belt. The engine light came on and I returned the truck back to them for repairs. More

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Matt Ramona was an amazing sales person. He was very helpful in helping me decide on the best vehicle for me . He was very honest throughout the buying process . He made my experience very f He was very helpful in helping me decide on the best vehicle for me . He was very honest throughout the buying process . He made my experience very fun and easy. Thank you Matt. More

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Great friendly greeting! Quick clean quality service! Nice friendly checkout and accessories display. Waiting area was really modern with computer hookups. Loved the experien Quick clean quality service! Nice friendly checkout and accessories display. Waiting area was really modern with computer hookups. Loved the experience! More

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Very professional and curtious . A pleasure to work with. I will be back in future A pleasure to work with. I will be back in future More

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They want you to buy a car but the service is horrible. They do not back their warranties. Will never buy a Toyota again. 2020 Rav 4 not even two years old already engine problems. Went to Hyundai but a ne They do not back their warranties. Will never buy a Toyota again. 2020 Rav 4 not even two years old already engine problems. Went to Hyundai but a new Tucson with much better warranty More

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Mike S. service writer took great care of my Tacoma I will be back for my next service when it’s time. GREAT!!! job Mike. Linda Ray will be back for my next service when it’s time. GREAT!!! job Mike. Linda Ray More

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Greatly improved to shorten customer time and enhance service.comfortable, clean spacious and friendly atmosphere. service.comfortable, clean spacious and friendly atmosphere. More

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Clean very professional employees vehicle ready before time told to me no real wait time time told to me no real wait time More

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Mike was very good until there was no return Uber driver due to storm. Four times message sent no Uber contact Toyota.. after speaking to Mike,twice, his position was Toyota had no control with Uber. When I due to storm. Four times message sent no Uber contact Toyota.. after speaking to Mike,twice, his position was Toyota had no control with Uber. When I again called, I spike to a gentleman who offered help and a solution. He connected me with the cashier to pay my bill, and arranged for my car to be located out front since it was almost time for repairs to close. That watt my husband could drive me to get the car. When I entered the lobby, mike loudly commented, “ms. Farwell, I told you I had nothing to do with Uber!” Why was his comment necessary? No, he didn’t have any control with Uber, but he was not a problem solver once the car was done! Another associate took care of this customer, without Mike even knowing! More

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