"Was looking for a good lease deal & one stop service"
Mitch set me up with a great lease deal on a KIA Sportage. When I needed service for oil changes & tire rotation, as well as simple recall issues the service department was excellent to deal with, extremely professional. Would highly recommend Rock River KIA for anyone looking for a new or leased KIA vehicle.
Bernie Krowczyk is the best most patient sales person I've ever dealt with. Over the years I've purchased at least eight vehicles from Bernie. He is what keeps me coming back. He's like family. So is Mark and Don in service.
find another Ford dealer to care for your vehicle, not impressed. They do not go out of their way to be helpful, in fact would rather you buy a car over repairing your 3 year old vehicle because it has soooo many miles on it (47000). As a woman raised by a mechanic and who works on cars, they stereotype women as stupid. Ladies go somewhere else where your knowledge and concerns will be respected and taken seriously.
Hi Veronica. I don't know your last name and am unable to look up your records in our service department to review the details. I'm sorry you had a bad experience. We actually have a female technician in our service department and several of our service advisors are women, I can assure you that we certainly don't see women as stupid. We will definitely speak to Mark. In the meantime, please feel free to reach out to our service manager, Don Murray, at 815-229-0510. Kris
July 21, 2017
"Hot hot hot"
95 degree weather and no air, not interested in assisting with 2014 Escape. Trying to get to a hospital in Maywood. No Help AT ALL!
Veronica, we're sorry we were unable to assist when you came in. Unfortunately you only had 15 minutes to spare but it would have taken about an hour for us to determine what was wrong with your air conditioning. We would really appreciate a chance to take care of the issue with your vehicle! Please let us know when you have more time and we can set you up with an appointment.
July 12, 2017
"5 Fords and counting"
- Danette Maynard
We have bought 2 Mustangs and 3 other Fords over the years and this is the ONLY Ford dealership my Family would ever go to. From the professional and not pushy salesmen, to supporting the community, to the great service manager, and to the finance guy, all are kind and courteous. YOU ROCK, ROCK RIVER BLOCK!!
As usual when its time for a new vehicle we come here to Anderson Rock River. Walk in the door and instantly search out Bernie Krowczyk. We have now bought 5 vehicles from Bernie and wouldn't have it any other way. Always a cheerful hello from all who are there and always great service. Thanks Bernie, see you next time.
Bernie has been my go-to salesman for years. I have purchased or leased many vehicles from him. He is very professional and goes out of his way to make sure the customer is satisfied with the vehicle. He follows up with you when you own the vehicle. His knowledge of the vehicles is an asset. He is truly a professional.