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Mark Cook
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Mark Cook | Page 2
Service Manager
Ciocca Ford Lincoln of Lawrenceville
2920 Brunswick Pike
Lawrence Township, NJ 08648
17 Reviews
17 Reviews
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17 Reviews of Mark Cook
April 05, 2024
Awesome! The service was outstanding and the price was very affordable 👌! Doug was a pleasure to work with and I will recommend CIOCCA to everyone 😀! Th The service was outstanding and the price was very affordable 👌! Doug was a pleasure to work with and I will recommend CIOCCA to everyone 😀! Thank you for making this visit a great success 🙌. 🙂 . More
by NANCE738
Verified CustomerOther Employees Tagged: Chris Murphy, Douglas Sorge, Jim Catucci , Doug
Helpful 
April 01, 2024
They replaced a water pump in my son's 2015 MKZ. Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me off and told me he can not help me with the price. That is an insane price, and a ridiculous amount of hours. That is way above the industry standard and yet Mark refused to adjust the invoice. I guess I am paying for his mechanic's lack of experience with doing this job? 21 hours to change a water pump, that is the kind of experience you are dealing with if you bring your car here. Mark said there is nothing he can or will do for me. Too bad. My college aged son has just learned a very expensive lesson. Do yourself a favor and avoid this place. Calling Lincoln HQ in the meantime while waiting for call from the general manager. Happy to update this review with results, if anything changes. Hopefully, the GM will call me. More
by gnappa
March 10, 2024
Very professional and knowledgeable. A trust worthy dealer. Samantha, Mark and Austin were amazing. Clearly a great team. A trust worthy dealer. Samantha, Mark and Austin were amazing. Clearly a great team. More
by cmoon333
Other Employees Tagged: Austin the technician and the service writer I thought her name was Samantha but I could be wrong. I was in on 3/10/24.
January 19, 2024
Great experience. Got tires for me quickly and installed in less than twenty four hours right before the snow storm. Thank you for squeezing me in! Got tires for me quickly and installed in less than twenty four hours right before the snow storm. Thank you for squeezing me in! More
by Elizabeth Gomez
Other Employees Tagged: David Espinoza , Tim
January 03, 2024
Great experience with finally getting me my new Bronco! ! Waited for many years and the team at Lawrenceville made the process seamless!! Thank you!! ! Waited for many years and the team at Lawrenceville made the process seamless!! Thank you!! More
by JimC
Other Employees Tagged: Constantin Megherea, Chris Murphy, Jim Catucci, Tony Ramos , Eric Gomez, Matt McGuckin, Michael Smith
January 03, 2024
The folks at Ciocca made it a simple and quick process buying my truck. They didn’t make me wait for hours and hours. buying my truck. They didn’t make me wait for hours and hours. More
by Irishdad4
Other Employees Tagged: Constantin Megherea, Chris Murphy, Jim Catucci, Tony Ramos, David Espinoza, Jackie Krzaczyk , Matt McGuckin, Michael Smith
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