Mark Cupaiuolo | Page 10

Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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Quick and Friendly Service . Quick service! I dropped my vehicle off and they had it repaired and ready to go in a very timely manner. Have never had an issue with any member . Quick service! I dropped my vehicle off and they had it repaired and ready to go in a very timely manner. Have never had an issue with any member of the service department. All friendly and professional. More

by Happy Customer Verified Customer Verified Customer

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Friendly knowledgeable service Mark really took care of my trucks issues quickly and professionally. He should get a really big raise. It's appreciated. Thank you very much. Mark really took care of my trucks issues quickly and professionally. He should get a really big raise. It's appreciated. Thank you very much. More

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Family of Angels Sent from Heaven I would give them an "infinity of excellence" rating if they offered the choice above just 5 star meaning "excellent". We have not only bought new I would give them an "infinity of excellence" rating if they offered the choice above just 5 star meaning "excellent". We have not only bought new Jeeps here, but have them all serviced here and when accidents have occurred like the time my jeep was mangled due to hitting a deer - they took great care of me from beginning to end. Their body shop rebuilt my jeep as though she were brand new, matching her color from 2012 (that had been discontinued) to the tee!. She came out looking like a brand new car off the lot. I would like to mention the entire staff, but a few recent names I will highlight today are: Service Men David Zarzyoki, Andrew McCafferty, Shann Thomas, Big Bosses' Mom, another gentlemen, Kenny, receptionists' Doreen & Alyssa. As you read this review, Big Boss of David Dodge Chrysler Jeep, please go to your very own service computer to the "Burtch, Steven and Kathryn File to also recognize each and every employee who has ever helped us with service there over the many years we've been there. David Dodge Chrysler Jeep has treated us like "royalty" like "family". Never once has there been a rude, employee over the many long years we've dealt with them. They provide service with a smile, even to the nasty customers, (I've taken note), they are most pleasant, efficient, their estimate of timing for the work to be done has always been on time. If it hasn't, the odd time it is due to unforeseen extra problems that they see once they begin their work and they will always notify you of any change in estimate or timing before the go ahead and continue the work. If you want the best Service - I highly recommend this "Family of Angels Sent from Heaven" - they will take good care of you. All my love and blessings!!! to this dealership! Kathryn Burtch More

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