Mark Dettlo | Page 5

Have been bringing my vehicles in for service here for the last 4 years. On my last visit for an oil change, one of the techs had stripped my oil pan by over tightening the drain plug. Mistakes happen the last 4 years. On my last visit for an oil change, one of the techs had stripped my oil pan by over tightening the drain plug. Mistakes happen, however the service advisor refused to cover the costs of The repair and claimed that stripped drain bolts are a normality on a 2012 vehicle with less than 100k miles. Spoke to Acura corporate and they agreed to cover 50% of the repair bill due to it clearly being a tech error, but mark still refused to cover the remaining 50%, even after I’ve been giving them my business for the last 4 years. This whole negative experience could have been avoided if the dealership took responsibility for their mistakes and covered the remaining balance of the repair ($200). Needless to say I’ll never be coming back to this dealership for future service or my next vehicle purchase. More

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Kim's the best!! Always has been. She's the main reason I travel from Northbrook to get service at Muller. Give her a raise. I travel from Northbrook to get service at Muller. Give her a raise. More

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They are always willing to do what is needed to get the deal done The Only dealership I would consider for any new car purchase deal done The Only dealership I would consider for any new car purchase More

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The service department at Muller's is excellent. We have been dealing with them since 1996 and have always been very pleased. They take the time to explain any problem, keep us informed while the car is be been dealing with them since 1996 and have always been very pleased. They take the time to explain any problem, keep us informed while the car is being serviced, and deliver what was promised. They truly care about their customers. More

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This dealership and service department are top notch. Experienced and knowledgeable staff from top to bottom. Came in for service and a quick look at new cars. Loved that NSX! My service was complete Experienced and knowledgeable staff from top to bottom. Came in for service and a quick look at new cars. Loved that NSX! My service was complete in a few hours and it was done with complete satisfaction. Ken, Amy, George, and Mr. Detlo all wonderful to work with. More

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Great service department!! Kim was as helpful as always in getting me the correct pricing and information. Always a pleasure going to Mullers. Highly recommended. in getting me the correct pricing and information. Always a pleasure going to Mullers. Highly recommended. More

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Excellent sales and service team !!! Recommend highly. Everyone is very nice and helpful every time I go there, never had a bad experience in 20 years of buying/leasing or servicing !!! Everyone is very nice and helpful every time I go there, never had a bad experience in 20 years of buying/leasing or servicing !!! More

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Always very fast in and out service, very accommodating at any time. We have been with Acura for almost 10 years and its been a pleasure. at any time. We have been with Acura for almost 10 years and its been a pleasure. More

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Love how clean the Dealer and service department is, and the courteous staff of people. It’s a pleasure to go there for service, it’s always a good experience. the courteous staff of people. It’s a pleasure to go there for service, it’s always a good experience. More

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Barb is absolutely the best. She did go above and beyond in helping my wife with the new features. This was my second Acura with Muller. Repeat customer for a reason. in helping my wife with the new features. This was my second Acura with Muller. Repeat customer for a reason. More

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