Mark Hoen | Page 10

Only good when buying Mark was courteous and informative about the car, took me through a variety of terrain for testing the car as I requested to judge the car's behaviour Mark was courteous and informative about the car, took me through a variety of terrain for testing the car as I requested to judge the car's behaviour. Grand subaru were able to take care of finances and also get me a good deal on loan APRs. I would highly suggest this dealer also for the stock they carry compared to other subaru dealers espcecially for WRXs and STIs. I came from Detroit, MI just so I found the car I wanted. (Edit) The sales guys are only out for their sale and it's difficult to even reach out to them over phone or email. Doesn't get back to voicemail either. They are delaying sending a cheque to my address after I sold my car. It's been 4 months and still waiting. More

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Easy purchase of new/used Forester Mark was great! We were able to get a test drive right away and they even buffed out a scratch on the car for us. Other than being a bit short-handed Mark was great! We were able to get a test drive right away and they even buffed out a scratch on the car for us. Other than being a bit short-handed in the financing department, we were super happy with the service and live the car! More

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Great salesman, great car, cheap dealership Overall I had a good experience with Grand Subaru. I worked with Mark Hoen and he was fantastic. The car was posted on Autotrader.com before it was ev Overall I had a good experience with Grand Subaru. I worked with Mark Hoen and he was fantastic. The car was posted on Autotrader.com before it was even in the shop, and I put a hold on it since it's a hard to find car. Once the 2008 Legacy GT Limited got in the shop Mark personally took pictures with his cell phone and got them out to me. He was great. I had to drive to Chicago from Minneapolis to pick up the car. I ended up negotiating what I thought was a fair price, but they made me drive the car off the lot with a nearly empty tank of gas. I asked multiple times during the purchase of the car for them to fill it, but I was told it was the dealerships policy to not fill them up. I'm pretty sure they didn't care since they knew I needed the car to get back home, there was nothing I could do. Getting nickel-and-dimed over a $40 tank of gas after spending nearly $20k on a car is just petty and cheap. I'm happy with the car, but if they're this cheap I can only wonder where else they cut corners. It's my new policy to not buy any cars from them and to recommend others to go elsewhere as well. More

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Great deal from Great people Mark Hoen of Grand Subaru worked with me every step of the way (and then some) to get me the perfect combination of a great trade-in value, awesome ne Mark Hoen of Grand Subaru worked with me every step of the way (and then some) to get me the perfect combination of a great trade-in value, awesome new car price, and the vehicle and options I wanted. HIGHLY RECOMMENDED and I'm a guy not very easily pleased. I truly appreciated being listened to and the attention and dedication to getting me exactly what I was looking for on many levels. That respect and attention did not end once the deal was done. The follow up to make sure I was happy with my vehicle, and even being available to assist with learning about features and configuration was a breath of fresh air. I own several vehicles including a Honda, a Dodge, a Porsche, and Camaro ZL1 and none of my experiences at other dealerships comes close to this very pleasent and professional experience at Grand Subaru. Other dealerships should visit just for the training of how respectfully and professionally a buying experience should be. Kudos to Grand Subaru and Mark Hoen, I'll be back! Bruce DeDivitis 2015 Subaru Forrester XT Touring More

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Very knowledgeable salesman. Did not waste my time. Other Subaru dealerships I checked out before coming here were not nearly as knowledgeable about the cars they had for sale. Decent, but not great lik Other Subaru dealerships I checked out before coming here were not nearly as knowledgeable about the cars they had for sale. Decent, but not great like these guys. The best part, these guy did not judge what my income may be based off my clothing. Quick background, I work in the tech industry where standard office wear even for senior managers consists of a hooded sweatshirt and jeans (clean on a good day). Salesmen from other dealers looked at me coming in and their attitude suggested they thought I had no chance of affording the car I wanted based on my disheveled look. These guys did not judge, were friendly, helpful, and didn't try pushing me to buy some '99 Legacy when I was clearly interested in newer models. We were able to make a deal and I couldn't be happier. More

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Stress free purchase We went out of our way to go to this dealer because we heard so many good recommendations. The salesman that took care of us was Mark Hoen. He worked We went out of our way to go to this dealer because we heard so many good recommendations. The salesman that took care of us was Mark Hoen. He worked with us on pricing, was professional and made the purchase a stress free experience. I will drive the extra distance when my new car needs service because I trust everything will be taken care of by qualified technicians. Thank You, Mark !!! More

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BEST SUBARU DEALER AND SALES ASSOCIATE AROUND!!! Grand Subaru came highly recommended by a number of Subaru enthusiasts and Grand did not disappoint!! Our salesman, Mark Hoen, was the best at going t Grand Subaru came highly recommended by a number of Subaru enthusiasts and Grand did not disappoint!! Our salesman, Mark Hoen, was the best at going to bat for us to get the best price; and the sales manager, Joe D'Andrea, and business manager, Al Hassan, were great to work with too. I know we got the best deal around, and would highly recommend Grand Subaru to everyone!! More

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