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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Mark Johnson

July 29, 2025

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Employee Rating

Overall, the dealership is very courteous and professional. I do think the prices are a little bit higher than they should be. More

by gpterry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Jul 29, 2025

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about the courtesy and professionalism of BMW of Owings Mills. We understand your concerns regarding pricing, and we strive to offer quality vehicles and services that reflect the value of the BMW brand. If you have any further questions or would like to discuss your experience, please feel free to reach out to us. We hope to assist you again soon! Sincerely, The Team at BMW of Owings Mills

July 29, 2025

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Promptly expedite service considering what work was required to be done. Thank you, Charles Weyand More

by JONES328
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Derrick Edwards

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Jul 29, 2025

BMW of Owings Mills responded

Thank you for your feedback, Charles! We’re pleased to hear you appreciated our prompt service at BMW of Owings Mills. We aim to provide efficient and high-quality service for all our customers, and your support is invaluable. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

July 27, 2025

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Great Service & a Great Service manager. To Owings Mills BMW - Thank you so much 😊 The end More

by RBERMAN410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle

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Jul 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you experienced great service at BMW of Owings Mills. It means a lot to us that you took the time to share your appreciation. We look forward to welcoming you back again soon! Sincerely, The Team at BMW of Owings Mills

July 27, 2025

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Everything was done as expected. Personel were thorough and explained the issues clearly on what they had found. More

by cenglish422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jul 28, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that our team at BMW of Owings Mills provided thorough explanations and met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

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Employee Rating

The dealership is great. I had a great experience and they washed my car after. More

by tswoodland7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you enjoyed the car wash as well. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

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Eric always does a good job at getting me what I want. He’s a cool guy and adjusts according to his customer. More

by NikeGuy
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

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Jul 26, 2025

BMW of Owings Mills responded

Thank you for your kind words! We greatly appreciate your positive feedback about your experience with Eric at BMW of Owings Mills. It's wonderful to hear that he was able to meet your needs and make the process enjoyable. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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Customer service is great. The service text are great and I always have a great experience when dealing with BMW Owings Mills. More

by rsterling61
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Service Time
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Recommend Dealer
Yes
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Jul 21, 2025

BMW of Owings Mills responded

Thank you for your awesome review! We're thrilled to hear that you have consistently great experiences at BMW of Owings Mills and that our customer service and service text communications have met your expectations. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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Mark is always so welcoming and friendly. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. More

by Alicertrout
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards , I do not know their names but the young ladies who do the check out are always so lovely, funny and friendly.

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Jul 21, 2025

BMW of Owings Mills responded

Thank you! We truly appreciate your kind words and are delighted to hear about your positive experience at BMW of Owings Mills. It's our goal to make you feel like family, and we're glad to know that Mark's communication made your service visit enjoyable. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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The lady who help me order my parts was outstanding no mastakes,, the job performance was excellent More

by RUBYCAROL2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 21, 2025

BMW of Owings Mills responded

Thank you for your review, Ruby! We’re glad you had an outstanding experience with our team at BMW of Owings Mills. Your satisfaction with the parts ordering process means a lot to us. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

July 20, 2025

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Employee Rating

Mark and Michelle are the epitome of customer service. Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all l More

by JEFFREYWOOLFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jul 20, 2025

BMW of Owings Mills responded

Thank you, Jeffrey, for your wonderful review! We're thrilled to hear that Mark and Michelle have made your experiences at BMW of Owings Mills enjoyable and friendly. Building lasting relationships with our customers is what we strive for, and it’s fantastic to know you feel like family. We will certainly pass along your kind words to them. We look forward to seeing you again soon for your next visit! Sincerely, The Team at BMW of Owings Mills

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