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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
81 Reviews
4.9

81 Reviews

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81 Reviews of Mark Johnson

June 15, 2025

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Employee Rating

Nice people. Recommended expensive Repairs that had done at dealership less than two years ago. More

by KTHORNTON6
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Recommend Dealer
No
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June 15, 2025

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Mark Johnson is the reason we have 2 bmws. He is really great and efficient. More

by lhershfield
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Mark made your experience at BMW of Owings Mills so positive. We appreciate your loyalty and are glad to have you as a part of our BMW family. If you need anything in the future, don't hesitate to reach out. Safe driving! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Outstanding customer service as always! Thank you for taking such good care of our X5! More

by sbrottman
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jun 15, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you were pleased with the service for your BMW X5. It’s always our pleasure to take care of you and your vehicle. We look forward to welcoming you back to BMW of Owings Mills in the future! Sincerely, The Team at BMW of Owings Mills

June 14, 2025

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Excellent customer service. Very pleased with everything, service, loaner car and work done out our vehicle More

by bocksties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent customer service and were pleased with the service and loaner car at BMW of Owings Mills. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 12, 2025

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Efficient place to take your car to get serviced. Pleasant customer service and friendly people More

by toki6pak
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate your kind words about our efficient service and friendly customer service at BMW of Owings Mills. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

June 11, 2025

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Employee Rating

Service and attention has improved tenfold, I am always satisfied with the service, my car is always washed and clean when I pick it up More

by artecdent
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Recommend Dealer
Yes
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Jun 12, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you have noticed such an improvement in our service at BMW of Owings Mills. We take pride in ensuring your vehicle is well cared for and delivered to you in pristine condition. We appreciate your continued trust in us, and we look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 09, 2025

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Thank you, Mark for the excellent customer service! I appreciate your professionalism and positive attitude. More

by carmichaelj6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Derrick Edwards

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Jun 09, 2025

BMW of Owings Mills responded

Thank you, Michael, for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience and the excellent customer service you received from Mark at BMW of Owings Mills. Your kind words about our professionalism and positive attitude mean a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Employee Rating

Our experience bringing in our truck for service was nice, quick and easy. Our service advisor, Mr. Johnson, was nice and friendly, and was helpful in answering some questions that we had. More

by Kpeeler136@aol.com
Recommend Dealer
Yes
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Jun 07, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're delighted to hear that your service experience at BMW of Owings Mills was nice, quick, and easy. It's great to know that Mr. Johnson was able to assist you with your questions. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Employee Rating

Always polite and professional. Mark really listened to me! I don't like the video and all the text messages ,prefer talking to human being! More

by GAYLE.GUILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Derrick Edwards

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Jun 07, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Gayle! We're glad to hear that Mark provided you with attentive service and listened to your preferences. At BMW of Owings Mills, we strive to ensure that our customers feel comfortable and heard. We appreciate your feedback regarding communication methods and will continue to prioritize personal interactions. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Employee Rating

Derrick and Mark ordered tires for me and had them installed. I appreciate their help. More

by Ger
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jun 07, 2025

BMW of Owings Mills responded

Thank you, Ger, for your wonderful review! We're glad to hear that Mark and our team were able to assist you with your tire order and installation. Your appreciation means a lot to us at BMW of Owings Mills. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

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