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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson | Page 13

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
223 Reviews
4.9

223 Reviews

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223 Reviews of Mark Johnson

July 13, 2025

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Employee Rating

Poor communication from your team led to a four hour wait and drive home in evening traffic through a thunderstorm. I will not be returning to your dealership. You seriously need to upgrade your customer More

by KDaddy
Service Time
Service Communication
Recommend Dealer
No
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Jul 16, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand that a four-hour wait during a thunderstorm is not ideal, and we appreciate your feedback regarding our customer lounge and amenities. Your comments are important as they help us improve at BMW of Owings Mills. If you would like to discuss your concerns further, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future. Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Employee Rating

They treat you like family! Derrick was very helpful indeed, he made sure the car was in the best hands. More

by tmshanholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 13, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We’re thrilled to hear that Derrick provided you with such a helpful experience and made you feel like part of the BMW of Owings Mills family. We take great pride in ensuring our customers receive the best care. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Mr. Mark provides excellent service every time. Thank you for your professionalism and dedication to service More

by sherryhud
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 13, 2025

BMW of Owings Mills responded

Thank you for your fantastic review, Sherry! We're thrilled to hear that Mark consistently provides you with excellent service at BMW of Owings Mills. Your appreciation for his professionalism and dedication truly means a lot to us. We look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Employee Rating

Very professional staff. Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after More

by nujhp1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 14, 2025

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your positive remarks about our professional staff and pleasant facility at BMW of Owings Mills. We understand your concern regarding the wait time and the brake fluid notification after your oil change. Your experience is important to us, and we aim to provide thorough service. Please feel free to reach out to us directly, and we’ll do our best to address your concerns regarding the brake fluid. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

July 10, 2025

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The team did a great job. I was however offput by the $16 charge that appeared on my credit card for 1 gal of fuel...dissapointing. More

by JMEYER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 14, 2025

BMW of Owings Mills responded

Thank you for your feedback. We appreciate your positive remarks about our team's performance. We understand your concerns regarding the fuel charge and want to assure you that we strive for transparency in all our transactions. If you have further questions or would like to discuss this matter, please feel free to reach out to us at BMW of Owings Mills. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 06, 2025

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Great Service Dept Easy to make appointment They keep you informed via video on service Done on time And a loaner More

by gmelnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear you had a great experience with our service department at BMW of Owings Mills. Keeping our customers informed and providing convenient options like loaners are important to us. We look forward to seeing you next time. Sincerely, The Team at BMW of Owings Mills

July 04, 2025

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Employee Rating

Always good to see Mark when I pull into the dealership. Mark has worked with me for years now on routine servicing and knows me and my vehicles well. More

by rtrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Mark has provided you with such excellent service over the years at BMW of Owings Mills. It’s always great to have that personal touch when visiting our dealership. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

July 03, 2025

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Employee Rating

My car was in for service and from my advisors Michelle Jackson and Mark Johnson to the service guys, the work was completed to my full satisfaction. More

by dhicks3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle and Mark provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 27, 2025

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Employee Rating

I’ve been with this dealership since 2009 because of the great service and professionalism of the staff. Mr. Mark Johnson is always professional and courteous. More

by BMORGIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 28, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your loyalty to BMW of Owings Mills since 2009. It's great to hear that you continually receive exceptional service from Mark Johnson and our team. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

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Employee Rating

The service department is very quick and pleasant. They fixed everything and got us out in a reasonable span of time. More

by carwagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re glad to hear that our service department at BMW of Owings Mills was quick and pleasant, and that we were able to address everything for you in a reasonable time. We truly appreciate your feedback and look forward to seeing you again in the future! Sincerely, The Team at BMW of Owings Mills

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