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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson | Page 12

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
223 Reviews
4.9

223 Reviews

Write a Review

223 Reviews of Mark Johnson

July 26, 2025

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Employee Rating

Eric always does a good job at getting me what I want. He’s a cool guy and adjusts according to his customer. More

by NikeGuy
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

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Jul 26, 2025

BMW of Owings Mills responded

Thank you for your kind words! We greatly appreciate your positive feedback about your experience with Eric at BMW of Owings Mills. It's wonderful to hear that he was able to meet your needs and make the process enjoyable. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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Employee Rating

The lady who help me order my parts was outstanding no mastakes,, the job performance was excellent More

by RUBYCAROL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 21, 2025

BMW of Owings Mills responded

Thank you for your review, Ruby! We’re glad you had an outstanding experience with our team at BMW of Owings Mills. Your satisfaction with the parts ordering process means a lot to us. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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Employee Rating

Customer service is great. The service text are great and I always have a great experience when dealing with BMW Owings Mills. More

by rsterling61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

BMW of Owings Mills responded

Thank you for your awesome review! We're thrilled to hear that you have consistently great experiences at BMW of Owings Mills and that our customer service and service text communications have met your expectations. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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Employee Rating

Mark is always so welcoming and friendly. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. More

by Alicertrout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards , I do not know their names but the young ladies who do the check out are always so lovely, funny and friendly.

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Jul 21, 2025

BMW of Owings Mills responded

Thank you! We truly appreciate your kind words and are delighted to hear about your positive experience at BMW of Owings Mills. It's our goal to make you feel like family, and we're glad to know that Mark's communication made your service visit enjoyable. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

July 20, 2025

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Employee Rating

Mark and Michelle are the epitome of customer service. Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all l More

by JEFFREYWOOLFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jul 20, 2025

BMW of Owings Mills responded

Thank you, Jeffrey, for your wonderful review! We're thrilled to hear that Mark and Michelle have made your experiences at BMW of Owings Mills enjoyable and friendly. Building lasting relationships with our customers is what we strive for, and it’s fantastic to know you feel like family. We will certainly pass along your kind words to them. We look forward to seeing you again soon for your next visit! Sincerely, The Team at BMW of Owings Mills

July 19, 2025

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Employee Rating

Always a pleasure! My loaner service is the BEST. I always have a great experience! More

by tplyles.tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you consistently have a great experience with our loaner service at BMW of Owings Mills. Looking forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

July 19, 2025

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This was a great experience! First time here and I loved the service. Mark Johnson is professional and very knowledgeable in his field. Problem was solved! More

by SHARPE922.MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2025

BMW of Owings Mills responded

Thank you for the awesome review! We’re thrilled to hear that you had a great experience with us at BMW of Owings Mills. It's fantastic to know that Mark was able to assist you professionally and knowledgeably. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

July 18, 2025

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Employee Rating

Mark is very knowledgeable, professional and easy to talk to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. More

by only1tiaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Jul 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Mark at BMW of Owings Mills. It's fantastic that you feel comfortable discussing your vehicle with him. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

July 17, 2025

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Employee Rating

Excellent Service Center, staff is always very helpful, vehicle is always ready as promised . Answered all my questions. More

by lbarnes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Michelle Jackson, Howard Mei, Derrick Edwards , Imran Javed

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Jul 17, 2025

BMW of Owings Mills responded

Thank you! We appreciate your feedback about the excellent service you received at BMW of Owings Mills. It's great to hear that our staff was helpful and that your vehicle was ready as promised. We look forward to assisting you again soon. Sincerely, The Team at BMW of Owings Mills

July 17, 2025

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Employee Rating

Mark always provides the best customer service and the repairs are handled very well! All the customer service people are extremely polite! More

by kurt26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

BMW of Owings Mills responded

Thank you, Kurt! We're happy to hear that Mark and our team at BMW of Owings Mills provided you with excellent customer service and handled your repairs effectively. We appreciate your feedback about our staff’s politeness. We hope to see you again soon. Sincerely, The Team at BMW of Owings Mills

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