Mark Johnson

BMW of Owings Mills responded

Thank you for your kind words! We're glad you found BMW of Owings Mills to be courteous and well-organized. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for your fantastic review, Sophia! We're happy to hear that you had an excellent experience with us at BMW of Owings Mills. Our team takes pride in providing detailed and attentive customer service, and it's wonderful to know that this made a positive impact on your visit. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with our professional and courteous service staff at BMW of Owings Mills. It’s our priority to handle all matters, including recalls, efficiently. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the loaner car situation and the condition of your vehicle after service. Your concerns are important to us, and we encourage you to reach out directly to BMW of Owings Mills so we can address these issues more effectively. We are committed to maintaining high standards and want to ensure your next visit is more satisfactory. Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at BMW of Owings Mills and that Mark was able to provide you with thorough and congenial service. We appreciate your kind words and recommendations. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great service experience at BMW of Owings Mills. Our team works hard to ensure every visit is enjoyable. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for your feedback. We understand how important it is to be kept informed when your vehicle is ready for pickup. Your comments help us review how we manage updates during the service process. Feel free to connect with us at BMW of Owings Mills directly if you’d like to go over this further. Your satisfaction is our priority. Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for sharing your experience with us, Mollie. We appreciate your feedback regarding the oil change and recall service at BMW of Owings Mills. It’s important to us that all aspects of your service meet your expectations, including the checking and topping off of fluids. We also understand how frustrating it can be to receive marketing calls during your service. We want to ensure that our communication is helpful and not intrusive. Please feel free to reach out to us so we can discuss your concerns further and ensure your vehicle is in top condition. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Sincerely, The Team at BMW of Owings Mills

BMW of Owings Mills responded

Thank you for your detailed review! We’re delighted to hear that Mark was able to consolidate your recall service and annual maintenance into one visit, and that you appreciated his communication regarding your vehicle's condition and service timeline. It is great to know you noticed an improvement and that your vehicle was returned to you in great condition. We look forward to seeing you again at BMW of Owings Mills for your next service! Sincerely, The Team at BMW of Owings Mills