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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
170 Reviews
4.9

170 Reviews

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170 Reviews of Mark Johnson

October 13, 2025

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I came in for an oil change and had an excellent experience from start to finish. The entire process was smooth and efficient. More

by atochala20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Oct 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! It's great to hear that you had an excellent experience during your oil change at BMW of Owings Mills. Our team strives to provide smooth and efficient service, and we're glad that we achieved that for you. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

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For years this location has delivered great service. From purchasing to service. Mark always greets you with a smile. More

by teachwithclass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Oct 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your loyalty to BMW of Owings Mills over the years. It's fantastic to hear that Mark has consistently provided you with great service and a warm welcome. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

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Everyone at the dealership is great to deal with. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. More

by bobfrank
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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October 12, 2025

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BMW of Owings Mills was able to take my car in even before my appointment time, and completed the work on schedule as planned. Mark was very friendly and took good care of me during the whole process. More

by Chris
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Recommend Dealer
Yes
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Oct 12, 2025

BMW of Owings Mills responded

Thank you, Chris! We truly appreciate your kind words about your experience at BMW of Owings Mills. It's great to hear that Mark provided you with friendly service and that we could accommodate your needs. Our team looks forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 12, 2025

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Last Saturday I Had an emergency with my vehicle drove to the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing More

by bettyny25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Oct 12, 2025

BMW of Owings Mills responded

Thank you for your review, Betty! We are glad to hear about your positive experience with Derrick and our service team at BMW of Owings Mills. It's our priority to provide exceptional customer service, especially during emergencies. We appreciate your feedback and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 05, 2025

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Mr. Mark is always friendly and professional. I appreciate the videos to show me what is or is not needed. More

by sherryhud
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Workmanship
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Recommend Dealer
Yes
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Oct 05, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Sherry! We're glad to hear that you had a positive experience with Mark at BMW of Owings Mills. His friendly and professional approach, along with the informative videos, is something we pride ourselves on. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 05, 2025

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Thorough inspection Good explanation of car needs Given an option to have a loaner car while car is being worked on More

by JODARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Oct 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're pleased to hear that you found our inspection thorough and appreciated the explanation of your car's needs. It's also great to know that the loaner car option was helpful for you during the service at BMW of Owings Mills. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 04, 2025

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Mark Johnson is very Knowledgeable, Professional and Kind and made me feel comfortable with the Service that was provided. More

by dstrednails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Eric Lowery, Derrick Edwards

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Oct 05, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! It's great to hear that Mark made you feel comfortable and provided knowledgeable and professional service at BMW of Owings Mills. Your feedback is much appreciated, and we look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

October 02, 2025

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I'm very happy with my service experience at BMW. Mark Johnson is very professional,friendly and answers my questions in order for me to make informed decision about the health of my vehicle. Kar More

by kingobie10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Kim, Karen Anderson

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Oct 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive service experience at BMW of Owings Mills. It's great to know that Mark provided you with professional and thorough assistance regarding your vehicle's health. We're also glad that Karen made your car shopping experience enjoyable and worked hard to find the perfect vehicle for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 27, 2025

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As always, for the last twenty years , Mark Johnson , has made it a good experience! More

by edbud12
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob

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Sep 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your loyalty over the last twenty years. It's great to hear that Mark Johnson consistently provides you with a good experience at BMW of Owings Mills. Our team looks forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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