Mark Krochmal | Page 3

Always had very good service work done.Recently had Always had very good service work done. Recently had some hiccups with valet service pickup up/drop off. This made its way all the way up to Mark, Always had very good service work done. Recently had some hiccups with valet service pickup up/drop off. This made its way all the way up to Mark, the GM. Was very happy with the concern, and immediate attention I received from Ed in Service and Bella in customer relations. Satisfied customer who will continue giving them my business! More

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A true "experience" at this dealership. Two weeks ago, I went to the dealership to look at Rav4s. I had been scouring the internet for several days on this model and watched many auto deal Two weeks ago, I went to the dealership to look at Rav4s. I had been scouring the internet for several days on this model and watched many auto dealer insider videos on how to find out what these rides were really worth as well as how to negotiate a fair car deal. There were 3 that I was interested in and met with Tony Rebich and Eric Glenn to take a test drive. When asked, Toney gave me the car fax on all 3 without any hesitation. Test drive was good, vehicle was good. Price was about $1500 more than I'd hoped but I was hoping to negotiate. Met with Mr. Glenn again after the test drive. He showed very little interest in my offer and claimed they were already priced to sell. Since there seemed to be no apparent room to go lower, I test drove a lesser model (LE). When I offered what I thought to be a reasonable starting price on that one he said, "I don't think you understand how car buying works." I had offered $831 less than the asking price with my first bid. He indicated that there was almost no room to meet my number on that car either. I thanked Mr. Glenn and Mr. Rebich and left. That evening I watched a video that mentioned it had become a dealer's market due to inventory and demand. Sure enough, within an hour of watching that video I searched the vehicles I was looking at that day and they went up in price by approx. $500 due to market fluctuation. Just my luck eh? 9:20pm that night I get a phone call. It was Mark Krochmal calling to thank me for coming into the dealership that day. He said that he regretted that we could not come to a deal and hoped that I would consider Toyota of Brookfield again in the future. I thanked him for his call. Five minutes after that another rep. from the dealership called. The young lady on the phone who's name I cannot remember, asked if I'd be interested in coming back the next day to further discuss the vehicles and price and perhaps, we could make a deal. I thanked her and agreed to come back the next day. Showed up at noon then next day and was met by Luis Ferrer. Mr. Ferrer tried to help me find out who had called the night before (young lady) but since I didn't remember her name, he couldn't do much in that regard. He asked about what I had been there the day before and I told him the basics. I gave him the stock number for the cars that I had been looking at and he said he would assist me. We got to numbers and I went up $500 in my initial offer. He came back after talking to "management" and said no. They were not going to move from the current numbers. He did his best to explain about the previous evening's price increase and the current market. I had with me all my paperwork from the previous days attempt and asked if they would at least honor the price quoted on the internet the day before on the lesser of the two vehicles. He came back again with an no. He talked with me some more and then took one last offer on yet the third vehicle I'd been interested in that I was given an "incentive to come in price on". I had it printed out with me and it said on the paperwork that the price was good until the very day I was there trying to negotiate a purchase. He actually took my paperwork with him this time and came back with a "No, they won't." No one from the management team came out to talk or attempt to negotiate with me during that wasted visit and I left the dealership feeling insulted and ignored. Mr. Ferrer on the other hand, was a gentleman and I thank him for his time and effort. So where does that leave me? Out on time, gas (45 minutes each way) and without a vehicle that I was prepared to buy that day. The dealership led me to believe that they wanted to “deal”. They did not and they wouldn’t even honor their own previous price that was still in effect. Now, in retrospect I’ve relearned a good lesson and I will use that as I go forward in the car buying experience. Thanks for the lesson Toyota of Brookfield. More

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Found me the exact car I was looking for I would highly recommend Toyota of Brookfield because of their motivation for customer satisfaction. They helped me find the exact make, model, year, I would highly recommend Toyota of Brookfield because of their motivation for customer satisfaction. They helped me find the exact make, model, year, color, etc I was looking for in less than a week. With the corona virus, we were able to do a lot of the searching and paperwork over the phone and email which I was very pleased about. When in store (only once) most of the employees were wearing masks when working with customers for their safety. Car buying is not an easy process, especially during a pandemic, but the Toyota of Brookfield made it very easy off of my end. More

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Weston was great to work as a salesman. Overall good experience. Dealership was busy so the wait to finally get the car could be improved.. experience. Dealership was busy so the wait to finally get the car could be improved.. More

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Hi Mark,I visited your dealership on Tuesday with the Hi Mark, I visited your dealership on Tuesday with the intent on purchasing a car with cash. Brianna assisted me. I test drove the BMW X5. She cons Hi Mark, I visited your dealership on Tuesday with the intent on purchasing a car with cash. Brianna assisted me. I test drove the BMW X5. She consulted with you personally about the price/negotiations of the car. You did not budge on the price, you did not try to compromise at all. I left your establishment due to the vehicle being a mere $1200 over my budget. Upon leaving, you avoided making eye contact with me, you failed to even acknowledge me as a customer. You did not even thank me for coming into your dealership. Brianna did not follow-up with me at all after I left. There was some follow-up from a manager, Eric 2 days later. Visting your dealership was the worst car-buying experience I have ever had. I feel you and Brianna did not take me as a serious customer/buyer. Needless to say, I purchased a BMW X5 on Thursday from elsewhere and wanted to personally let you know that you indeed lost a sale. Your failure to acknowledge me as a customer, confirmed that my decision to walk out of your dealership without buying was the right decision. I hope this email helps you as well as Brianna in the way you handle your future customers. Best regards! Tiffany M. More

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Terrible experience Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / ti Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / tire rotation, but the worst part is they caused $1800 in damage to my vehicle from improper lifting of the vehicle. After the appointment I noticed my fuel gauge was acting odd but didn’t think much of it until my vehicle ended up breaking down on the side of the highway. The vehicle was towed to a different dealership nearby where it broke down and they discovered damage to my fuel tank caused by Toyota of Brookfield. I have since spoken to both the Service Director (Tim Lange) and General Manager (Mark Krochmal) who flat out refuse to cover the damage Toyota of Brookfield caused to my vehicle. I will not let this slide from them causing $1800 in damage to my vehicle. I have since filed complaints with Toyota and the Better Business Bureau. If this is not resolved I will also be filing legal action against Toyota of Brookfield. More

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Terrible service, buyer beware. 1. Worked out a deal Terrible service, buyer beware. 1. Worked out a deal over the phone on Sat 5/16/20. As part of that agreement, I gave my word that I would not test Terrible service, buyer beware. 1. Worked out a deal over the phone on Sat 5/16/20. As part of that agreement, I gave my word that I would not test drive the other option I was considering. We agreed to the deal at 10am 2. Told sales person I would be in at 3pm to sign docs 3. 1pm received text that the vehicle I was scheduled to take delivery on was sold to another party. 4. Told that mgr wanted to talk to me about another comparable vehicle they would match price on 5. Upon further review, this secondary option was not apples to apples, asked for the new option have other options added to make it apples to apples. They rejected it. 6. My take- they had someone offer more than what my deal was and they sold the vehicle right underneath me. Didn’t even get a courtesy call saying they had another interested party. 7. Insult to injury- as I canceled my test drive with the other option I was going to look at ( I stated true to my word) I contacted that dealership and you guessed it- someone else purchased it. So, I was out of the deal I had made and out on the option with the other dealership. 8. Through all this, I requested that the GM ( Mark) call me.. I had emailed him as well... never heard back. Also requested that Tim ( Sales mgr) call me- never heard back. Instead they had the sales person ( Caitlyn) do their dirty work. I will say Caitlyn was very responsive and very professional... she was just doing their work. I have told many people about this incredibly rude, inconsiderate and unprofessional experience. More

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I had been looking at C-HR for over a month. I thought about buying used but the pricing at Brookfield Toyota was so great right now it just made more sense to buy new. I have never bought a new vehicle. about buying used but the pricing at Brookfield Toyota was so great right now it just made more sense to buy new. I have never bought a new vehicle. I always buy used and when it gets down to the dollars I usually tell myself I don't want to spend this. Not only was the price great but they made me comfortable with the payments. I walked out with the vehicle I wanted in a color I love and I am very happy. P.S. I couldn't get another dealer to the same price. More

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It was worth the drive from Chicago Awesome place and good people. I would like to especially thank the general manager Mark Krochmal he’s a good and fair man. I will come back again and Awesome place and good people. I would like to especially thank the general manager Mark Krochmal he’s a good and fair man. I will come back again and recommend more people. He’s made the process a lot better. Thank you Mark!!! More

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Grateful 11/25/2019 Dear Napleton Automotive Management, I wish to thank Your entire Toyota of Brookfield team, starting with Greeter Tom Rohmann, Sales Cons 11/25/2019 Dear Napleton Automotive Management, I wish to thank Your entire Toyota of Brookfield team, starting with Greeter Tom Rohmann, Sales Consultant Pat Duket, GM Mark Krochmal , and ZaK Yanasack in Finance. All of these Gentlemen made the experience of purchasing my certified, pre-owned vehicle a pleasant one, because they are upbeat, courteous, respectful and well informed. I am a repeat buyer (2009), and will continue to bring my business to this establishment. Sincerely, Sue M. More

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