Mark Neitzke | Page 7

Mark was most attentive. I was in from out of town and needed service immediately. He went the extra step to have warranty work completed that my dealership in Maryland had n I was in from out of town and needed service immediately. He went the extra step to have warranty work completed that my dealership in Maryland had not brought to my attention. I was able to wait for the car and when the work was completed, Mark gave a thorough explanation. More

by Tamihenneman Verified Customer Verified Customer

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Stop spamming me. I don't know why you emailed me. I expect to never hear from you again. I don't know why you emailed me. I expect to never hear from you again. More

by joseph.lucas Verified Customer Verified Customer

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Everyone was great especially mark fo handling my request thanks will be back for future service calls thanks will be back for future service calls More

by DZTCH Verified Customer Verified Customer

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excellent service, friendly staff. Reasonable waiting time, clean lounge. they washed the car and cleaned the mats. very satisfied. Reasonable waiting time, clean lounge. they washed the car and cleaned the mats. very satisfied. More

by Suresh Verified Customer Verified Customer

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Arlington Acura continues to be the leader in the northwest suburbs for the best service and sales of Acura products. Professional, courteous and friendly. northwest suburbs for the best service and sales of Acura products. Professional, courteous and friendly. More

by greenspan930 Verified Customer Verified Customer

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Mark Neitzke - a great Service Adviser! He always explains details, points out to problematic areas, if any are there, and suggest the best solution. He always explains details, points out to problematic areas, if any are there, and suggest the best solution. More

by LM Verified Customer Verified Customer

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Mark was very good at getting most of our needed items covered under warranty. He is the reason we go back to your service center. We do believe the airbag problem should have been covered too but he did covered under warranty. He is the reason we go back to your service center. We do believe the airbag problem should have been covered too but he did his best. We take pride in our vehicles and the people who service them. Thank you so much Mark. More

by TERRY_NOCCHI Verified Customer Verified Customer

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Mark in the service area is the best. I didn’t have an appointment. I had an issue with one of my tires. He helped me out greatly that day. I didn’t have an appointment. I had an issue with one of my tires. He helped me out greatly that day. More

by Sjkozler Verified Customer Verified Customer

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Dealer took care of my issue to my great satisfaction in a timely manner. Mark was a delight to work with. a timely manner. Mark was a delight to work with. More

by KURTC1101 Verified Customer Verified Customer

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I had a very unusual situation when I brought my car into the service department. My drivers side car seat had backed over a can of cat food (that had escaped the bag that was on the back floor) and broke m the service department. My drivers side car seat had backed over a can of cat food (that had escaped the bag that was on the back floor) and broke my seat! Mark said he would have one of the guys look at it and let me know if they could fix it. When Mark came to see me in the waiting area...it was NOT good news and the repair was going to cost a fortune!! He explained everything in detail and what options I had to get the seat fixed and even suggested that I might want to see if my insurance company would cover the damage. I took his advice and sure enough...my insurance covered the repair!!! Mark took care of just about everything with my insurance company, got the part needed for my car and was able to get it fixed!! I only had to pay my deductible ($100) for the repair which saved me THOUSANDS of dollars! The service department at Arlington Acura is exceptional and if you ever want an honest person to help you out...make sure you ask for Mark! He will take great care of you! More

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