Mark Neitzke
Mark Neitzke at Arlington Acura in Palatine

Mark Neitzke | Page 6

Assistant Service Manager

Arlington Acura in Palatine

1275 E Dundee Rd
Palatine, IL 60074

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426 Reviews
not yet
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426 Reviews

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426 Reviews of Mark Neitzke

September 28, 2022

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Employee Rating

My friendly, knowledgeable service team professionally cares for my car in a timely considerate, manner. More

by Newcar17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark

Sep 28, 2022

Arlington Acura in Palatine responded

Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!

Sep 28, 2022

Newcar17 responded

Always a pleasure.

September 26, 2022

Dealership Rating
Employee Rating

Very fast and great service. Nice waiting room as well as show room to look around. The car came out looking great. More

by MICHAELB88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2022

Arlington Acura in Palatine responded

Michael, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 26, 2022

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Employee Rating

Mark in service is great. The sales area (front section) has up posters from 2015 (held up by push pins). Does not give a positive experience of Acura as a premium brand. More

by matt.j.mcdonnell
Customer Service
Recommend Dealer
Yes
Sep 27, 2022

Arlington Acura in Palatine responded

Matt, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect.

September 24, 2022

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Employee Rating

Mark in service department always provides excellent service. Mark is very knowledgeable and always helpful. More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as a valued customer for many years to come!

September 22, 2022

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Employee Rating

Once again Arlington Acura knocked it put of the park! Thank you for your contining to provide great service in all facets of your business. Can’t stop referring your to everyone I know. More

by BJAMES6847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 19, 2022

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Employee Rating

Mark in service was great to work with. my main issue is there are no more loaners so you have to go waste 30 minutes at enterprise to get a minivan when i had brought in my MDX for work no More

by MLATTANZIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Arlington Acura in Palatine responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us directly at your convenience.

September 18, 2022

Dealership Rating
Employee Rating

Excellent Service and rep was very friendly. I was able to get my service scheduled as I want. More

by BASKETBALLSPORT1
Recommend Dealer
Yes
Sep 19, 2022

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 17, 2022

Dealership Rating
Employee Rating

Mark is a delight to work with. This is my sole reason for traveling this far for servicing my vehicle. More

by pumpkin9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2022

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 12, 2022

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Employee Rating

Service was performed on time as promised. Mark was very helpful. As usual I was very satisfied. More

by foxbluegm
Recommend Dealer
Yes
Sep 13, 2022

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 07, 2022

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Employee Rating

Everyone from sales to service were great! Love my Acura would highly recommend Palatine Acura More

by CINDYKING1947
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samuel Dibashi, Adam Grubbs

Sep 08, 2022

Arlington Acura in Palatine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Cindy, please do not hesitate to let us know. We are always happy to help!

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