Mark Norman | Page 7

Great service Fast and very helpful service.fast turn around always very friendly.Mark has always been able to explain the service needed and the cost of the servic Fast and very helpful service.fast turn around always very friendly.Mark has always been able to explain the service needed and the cost of the service to be done on my car. More

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My service experience My service advisor, Mark was excellent. He kept me informed and updated about additional services needed. I made an appointment so was somewhat dis My service advisor, Mark was excellent. He kept me informed and updated about additional services needed. I made an appointment so was somewhat disappointed it took two and a half hours to complete the my services. Other wise I am pleased with the results of my visit. More

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Great experience I’ve always had a great experience with Chevrolet Buick GMC of Murfreesboro! I would highly recommend them if your looking to purchase a new car. Also I’ve always had a great experience with Chevrolet Buick GMC of Murfreesboro! I would highly recommend them if your looking to purchase a new car. Also for any oil changes/service for your vehicle. They make you feel at home. More

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Good service I always have a good experience at Murfreesboro Chevrolet dealership with service. I always ask for Mark Norman because I know I will get excellent c I always have a good experience at Murfreesboro Chevrolet dealership with service. I always ask for Mark Norman because I know I will get excellent care. Mark has been very helpful with questions and always has a good attitude and very pleasant. I would recommend Mark to friends. More

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Stealership I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac Dealership of Murfreesboro, TN. To make a long story short; GM left the decision to Mr. Bo Trivett to refund me $1632.42 for a design failure in GM timing chain on a 2012 GMC Terrain 2.4 liter engine. I brought the engine noise to the attention of that dealership in 2014 when the engine only had 25,000 miles and under warranty. I was told by their Service Adviser that engine noise was characteristic of that particular engine; so they didn’t check it out or document my complaint. In July 2017, the timing chain stretched to the point of skipping several teeth and cutting off and idling rough. I call the dealership to make an appointment to bring the car in and I was told over the phone that I needed a timing chain set. I asked, how do you know this and was told that engine has a design defect in the timing chain; it stretches and sometimes break. Here are my questions: 1. Could I have force that dealership to troubleshoot and document my complaint on my vehicle back in 2014 when the car was under warranty? 2. What good is a new car or extended warranty if a dealership refuses to work on a customer car under GM low compensation to a dealership? 3. What recourse do I have in a situation like this? More

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