Mark Pillsbury | Page 5

I was actually hoping this dealer would be great, since it's been highly recommended on this website. My experience though, was far from great. First off, they flaunt the high rating on this website wi it's been highly recommended on this website. My experience though, was far from great. First off, they flaunt the high rating on this website with a huge banner in the showroom. "Highest Rated dealer in Connecticut for this, this, and this." I guess I'm OK with this, since not everyone reads this site... but it's a pretty low tactic to sell cars. I walked in on a Thursday night and was greeted by Mark. My first words out of my mouth were "I'm looking for a new commuter car. I'm interested in the Dodge Dart, and I'm not ready to commit to anything today." I did his walk-through of the dealer, sat in the Dart in the showroom, and took one for a test drive. Before I left, he tried to get me to commit by putting a down payment that night, after I specifically told him I was not ready to commit. <<-- Strike 1. Before I got home, (I live about 10 minutes away) I had already received an e-mail from Mark saying it was nice to meet me, etc. OK, not bad, he's being friendly. Part of our conversation before I left that night was about figuring out exactly what I wanted in the Dart. I replied that night detailing what I was looking for. The next day (Friday), while I was at work, I received 4 phone calls, 3 e-mails, and 8 text messages from him throughout the day. I wasn't exactly available to talk while at work, but I did reply to one of his text messages. He found something that was similar, but not exact to what I was looking for. He sent me the window sticker via e-mail, called me, and texted me asking me if I received it. I'm OK with persistence but, it was already starting to get out of hand. On my way home I was finally able to talk to him via phone. Magically, the rebate for the Dart increased by $1000 overnight and he "talked to his manager" about reducing the amount to put down to commit to buying from $500 to $200. I already told him the previous night I was not ready to commit, but apparently he didn't get the message. I told him again I wasn't ready to commit. <<-- Strike 2. That night (Friday) I received a phone call from a phone number in Norwich CT that I didn't recognize. 860-373-7225 was the phone number. I didn't answer it, but instead I decided to do some research on Google if anyone had any information on who it could be from. I found out it was a 3rd party survey company doing a survey on Putman Chrysler Dodge Jeep Kia. I was livid. I try my best to protect my cell phone number and private information. I did NOT GIVE THEM PERMISSION TO USE MY PHONE NUMBER TO GIVE TO A 3RD PARTY. I received 8 calls from that number over the weekend before I blocked it. I hadn't even bought a car and they were already looking for survey information? Absolutely ridiculous. <<-- Strike 3. After all of that, I e-mailed Mark my frustration about the 3rd party survey company. I told him I didn't give you permission to use my phone number in that way. While he was apologetic, he proceeded to tell me that every dealer uses 3rd party survey companies, and that I'd be receiving survey calls from anywhere I went. I went to a total of 4 dealers within the past couple weeks. None of them were as pushy as Putnam Chrysler Dodge Jeep Kia, and NONE OF THEM USED MY CELL NUMBER TO GIVE TO A 3RD PARTY SURVEY COMPANY. The dealer I eventually chose to do business with actually had me sign something that stated they would NEVER USE MY INFORMATION in such a way. In summary: If you like pushy salespeople looking to pressure you into a very fast sale, and like to get phone calls from 3rd party survey companies, then this place is perfect for you. I however, don't like being pressured to commit, especially after I told them I wasn't ready to do so. I especially didn't appreciate them giving out my phone number without my permission. And to presume that all dealers give out phone numbers to 3rd party survey companies to help the owner and managers know how they are doing, they are so wrong about that. How about make your sales determine customer satisfaction? If a customer is happy they are more willing to buy than not. More

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My experience at Putnam Kia was fantastic. Mark Pillsbury was very informative and helpful, without being pushy. We were able to lease exactly what we were looking for, at a great price. The dealership is was very informative and helpful, without being pushy. We were able to lease exactly what we were looking for, at a great price. The dealership is very warm and inviting. I looked at other cars at other dealerships and they just didn't even come close. More

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I WOULD RATE THIS BUYING EXPERIENCE EXCELLENT. THE STAFF IS HARD WORKING TO GET YOU WHAT YOU WANT AND CAN AFFORD. THE FRIENDLY ATMOSPHERE MADE US FEEL VERY COMFORTABLE. IS HARD WORKING TO GET YOU WHAT YOU WANT AND CAN AFFORD. THE FRIENDLY ATMOSPHERE MADE US FEEL VERY COMFORTABLE. More

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the best car buying expierience we have ever had , and that goes back 35 years . i felt as though my concerns mattered , definitly a '' family '' type atmosphere . thank you mark . that goes back 35 years . i felt as though my concerns mattered , definitly a '' family '' type atmosphere . thank you mark . More

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This is my second time getting a vehicle from Putnam Chrysler. We received excellent customer service from mark and mike. When I told mark the specifics of what I was looking for in a new vehicle, he un Chrysler. We received excellent customer service from mark and mike. When I told mark the specifics of what I was looking for in a new vehicle, he understood and showed me the vehicle I was looking for. I didn't feel pressured to buy a vehicle that I didn't want. Everyone was willing to work with us. Mark took time to explain my new jeep to me. I would definitely go back again. More

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The employees at Putnam Chrysler Dodge Jeep Kia have a solid reputation for service for the area, several family members and several friends have purchased from the facility. The floor area is comfortable solid reputation for service for the area, several family members and several friends have purchased from the facility. The floor area is comfortable. The salesmen are quick to answer questions and knowledgable of the vehicles. More

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Very happy with our purchase. Sale was completed 99% over the phone in a matter of days. Staff was very courteous and friendly. 4 months later with our 1st free oil change it took a little longer than expect the phone in a matter of days. Staff was very courteous and friendly. 4 months later with our 1st free oil change it took a little longer than expected so they granted us another free oil change. When lease is up will definetely return. More

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I have to say I was very nervous about buying a new I have to say I was very nervous about buying a new vehicle. The process is nerve racking and sale men always seem to be very pushy. But Mark Pillsbu I have to say I was very nervous about buying a new vehicle. The process is nerve racking and sale men always seem to be very pushy. But Mark Pillsbury was great.We spoke to him a couple of weeks ago about buying a new car, he showed me a couple options after talking to us about my needs. After doing my homework and visiting a couple of other dealerships I came back to Putnam Kai because I felt very happy with the way I was treated. I was very happy about with the buying experience. I would recommend Putnam Kai to anyone. thank you for making my purchase so easy. More

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Mark spent alot of time with me looking for a specific vehicle that would suit my needs. I first had him looking for a truck for me and he went over the pros and cons on purchasing an earlier model not to vehicle that would suit my needs. I first had him looking for a truck for me and he went over the pros and cons on purchasing an earlier model not to mention I was looking for something more fuel efficient for my long commute to work. We finally found something that I liked. He was very cool to talk with and overall very patient and understanding. I know if anyone comes to me looking for a place to buy a new or used car I will recommend his place and also him personally. More

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Over all The experience was one we never expected from any dealer...we have been to many dealers, and have had horrible experiences with sales people not being honest..not even showing us all the details any dealer...we have been to many dealers, and have had horrible experiences with sales people not being honest..not even showing us all the details of the car! Just trying to get us to sign the deal. Our experience with Mark Pillsbury (God bless him) was extremely satisfying..he had an ABUNDANCE of patience with my husband! :-) We will definatly refer our friends to your dealership...it's worth going to CT. Last but not least...Mike Kavorkian was a pleasure to do buisness with...the last finance manager we dealt with was so unpleasant and just wanted to get signatures and get it over with,I was ready to walk and I wish that we would have. Thanks to everyone, including Mike who showed us around the dealership while Mark was busy, on our first visit. James and Donna Brucker More

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