Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
242 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.9

242 Reviews

Write a Review

242 Reviews of Mark Terry

April 24, 2026

Dealership Rating
Employee Rating

Fantastic all round. Everyone went above & beyond to make sure my issues were sorted More

by Claire Brocklehurst
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 24, 2026

Smythe Volvo Cars responded

Thank you for sharing your fantastic experience with your Volvo XC90 service. We’re glad our team surpassed your expectations in resolving every concern. Mark and the rest of us appreciate your kind words. Enjoy!

April 24, 2026

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Employee Rating

Everyone at Smythe Volvo has been accommodating, helpful and very pleasant during my interactions Have been a customer there for over five years routinely go back due to the excellent care provided More

by ROMEROAUDREY
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 24, 2026

Smythe Volvo Cars responded

Your loyalty over the past five years means a lot to us. We’re pleased the team, including Mark, has made each visit accommodating and pleasant. Thank you for trusting us with your Volvo XC90’s care; we look forward to assisting you again. Enjoy!

April 23, 2026

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They are exceptionally well prepared well planned, and well organize they know how to take care of customers More

by AMANDA.G.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 22, 2026

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Employee Rating

First time back since 2015 Attentive, understanding, negotiable, respectful, professional delivery Awesome teamwork displayed among all in Service Department More

by Bay72
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 22, 2026

Smythe Volvo Cars responded

It’s great to have you back after so many years. Thank you for recognizing our service team’s attentiveness, professionalism, and teamwork. We appreciate the opportunity to care for your Volvo XC60. Enjoy!

April 21, 2026

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At my service visit a month ago, the tie rods were seized and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits sinc More

by DANKOWALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Regina Krauza

Apr 21, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo S60 since 2004 and for letting us follow up on the seized tie rod issue. We’re glad we could complete your wheel alignment promptly in the morning and maintain a professional, courteous experience. Your loyalty means a lot and we look forward to assisting you again. Enjoy!

April 18, 2026

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Great service and communication updates . Loaner was perfect . Issue resolved in a timley fashion , thanks More

by Traceyastarace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Smythe Volvo Cars responded

It’s great to hear our communication and loaner vehicle met your needs during your Volvo S60 service. We’re glad your issue was resolved so quickly. We look forward to helping you again in the future. Enjoy!

April 16, 2026

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Employee Rating

Always a super fast turn around with great staff. It always feels like the staff goes above and beyond - in many cases I’ve worked with Mark and he always does whatever he can to make sure it’s a sm More

by CARRMAN216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Smythe Volvo Cars responded

Thanks for noting our speedy turnaround and dedicated team. Mark will be pleased to hear he helped make your Volvo service smooth and efficient. We look forward to assisting you on your next visit. Enjoy!

April 15, 2026

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I recently purchased a Volvo certified pre- owned car and was very satisfied with the buying experience. Bob was straight forward and helpful throughout the process. Love my new car. More

by marcotullio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Smythe Volvo Cars responded

We appreciate you choosing a Volvo certified pre-owned XC40 and sharing your experience. It’s wonderful Bob provided straightforward and helpful guidance throughout the process. We’re thrilled you love your XC40 and look forward to assisting you again. Enjoy!

April 13, 2026

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Employee Rating

Helpful, efficient, professional Mark was extremely helpful and professional and it was very helpful to build a connection with him over 3 different service appointments. More

by KSOANE
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 14, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s professionalism and efficiency helped you feel comfortable over three Volvo service visits. Thank you for highlighting his support, and we look forward to assisting you again. Enjoy!

April 11, 2026

Dealership Rating
Employee Rating

Mark Terry was very professional with the way everything was handled with the car. The car does still have an issue with the sunroof screen. I did tell Mark I would get back to him to calibrate it. Unfortun More

by ALUCIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Hopson, Abood Katib

Apr 13, 2026

Smythe Volvo Cars responded

While we're glad that Mark provided you with good customer service, it's disappointing that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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