Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
257 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.9

257 Reviews

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257 Reviews of Mark Terry

May 13, 2026

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Employee Rating

Smythe service is always top notch. Mark took great care of my car (and me) when I had an unexpected flat tire during weekend hours. I was so impressed to get an app notification that s More

by kate.a.rummel
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

May 13, 2026

Smythe Volvo Cars responded

It’s great to hear how Mark and our team stepped in for your Volvo XC60 flat tire during the weekend. We understand how situations like that can disrupt plans and are pleased you received the early app update before 7am. Thank you for trusting us and sharing your experience. Enjoy!

May 13, 2026

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The many times I’ve been to Smythe service Patrick has been the tech helping me and has always been top notch. He is professional, accurate and always courteous. More

by LIZ.BRADY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Smythe Volvo Cars responded

What a pleasure to hear Patrick has consistently delivered professional, accurate and courteous service during your visits. We appreciate your continued trust in us for your Volvo maintenance. We look forward to helping with your vehicle needs again soon. Enjoy!

May 13, 2026

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Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 09, 2026

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Efficient, friendly and accommodating Mark also kept me well informed along the way and assured me that the car service would be completed on schedule. More

by Mary
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

May 10, 2026

Smythe Volvo Cars responded

Thank you for recognizing Mark’s efficient and friendly approach while servicing your Volvo. We’re glad he kept you informed and that everything stayed on schedule. We appreciate your review and look forward to assisting you again. Enjoy!

May 08, 2026

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The dealership was very responsive and communicated regularly. They updated me on what was going on and carefully explained the issues. More

by Colleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

May 08, 2026

Smythe Volvo Cars responded

It’s great to hear our team kept you informed and walked you through every detail during your Volvo service. Thank you for trusting us with your Volvo and for the stellar rating. Enjoy!

May 04, 2026

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We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 02, 2026

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Employee Rating

Ronnie's deep knowledge of cars and ability to hone in on a customer's specific wants and needs is a rare combination. Smythe is lucky to have him on the team. More

by William
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Diaz

May 02, 2026

Smythe Volvo Cars responded

Thank you for recognizing Ronnie’s expertise and personalized approach. We’re glad he could help you find the perfect used Volvo XC90 Hybrid. We appreciate your trust and look forward to assisting you again. Enjoy!

April 30, 2026

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Brought in my V70 to have snow tires changed and oil changed. Was advised car needed new battery. Glad Smythe is keeping track of this so I don’t have to worry. Was also advised that tech who usually More

by clzeman119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Smythe Volvo Cars responded

Thank you for your five-star feedback! We’re glad the snow tire and oil change went smoothly and that our team caught the battery issue before it became a problem. Our technician’s expertise with older V70s means your car is in capable hands, and we appreciate you recognizing Mark’s efforts in coordinating your service. Enjoy!

April 30, 2026

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Employee Rating

I brought my car to change snow tires and for oil change. I was advised that the battery needed to be replaced. I'm glad Smythe managers and techs are keeping track of this because it's one less thing I have More

by clzeman119
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 30, 2026

Smythe Volvo Cars responded

It’s great that you trusted us with your Volvo V70 for snow tire mounting and an oil change. We’re glad Mark and our specialist took great care of your vintage model and flagged the battery for replacement. We look forward to keeping your Volvo running smoothly. Enjoy!

April 30, 2026

Dealership Rating
Employee Rating

Mark was very courteous, thorough and explained the diagnostic report clearly. Communication was very good. More

by nawiner
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 30, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with Mark. We’re glad he provided clear insights into the diagnostic report and maintained strong communication during your Volvo XC40 service. We look forward to assisting you again. Enjoy!

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