Mark Terry
Mark Terry at Smythe Volvo
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Mark Terry | Page 2

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
93 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

17 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

5.0

93 Reviews

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93 Reviews of Mark Terry

November 21, 2023

Dealership Rating
Employee Rating

Everyone is so nice and friendly they are willing to help with anything you need More

by Estokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2023

Smythe Volvo responded

This is what we want all customers to say about our business. It means a lot to us and thank you for taking the time to share.

November 21, 2023

Dealership Rating
Employee Rating

Took C40 in for winter check (not due for 20k service). Mark explained everything and even told me about some features I didn’t know. Car was ready quickly and had been cleaned. Excellent service More

by rossthis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson

Dec 09, 2023

Smythe Volvo responded

Interesting new look at the future of service. I’m glad Mark and our team in the service department were able to make the process smooth, quick and informative.

November 11, 2023

Dealership Rating
Employee Rating

I brought my wife's vehicle in for service on Tuesday. Mark was great. He explained everything to me and got my car finished quickly. The price of the synthetic oil change was surprisingly low. Definitely More

by Amaral2016DOTY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Dec 09, 2023

Smythe Volvo responded

We appreciate this excellent review. It is rewarding for Mark and our service department to read. We appreciate your business.

November 01, 2023

Dealership Rating
Employee Rating

Mark was so helpful. I appreciate his patience and knowledge regarding the issue with my car. More

by annerendina
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Smythe Volvo responded

Thank you for this wonderful review. Mark is a true professional and consistently makes our service customers happy.

November 01, 2023

Dealership Rating
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I had great service! Mark Terry and Regina Krauza were especially helpful. Really, their dedication to customer satisfaction is pretty extraordinary. I wouldn’t take my More

by Liz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Nov 08, 2023

Smythe Volvo responded

This is a great review and very rewarding for Mark, Regina and our service team to read. Thank you for taking the time to share these kind words.

October 26, 2023

Dealership Rating
Employee Rating

Excellent service and customer relatio. In addition they are only a mile from my home. More

by budhusen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Todd Colbeth

Nov 08, 2023

Smythe Volvo responded

Wonderful review! Thank you for taking the time to share your experience of Mark and our service department. We look forward to seeing you in the next time around.

Oct 26, 2023

budhusen responded

Thanks for having such a professional service team. I especially enjoyed working with Mark.

October 26, 2023

Dealership Rating
Employee Rating

Mark provided a great service experience! He was really friendly and helpful! Our car service was completed quicker than expected and he kept me well informed along the way! More

by KG
Service Price Transparency
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Recommend Dealer
Yes
Nov 08, 2023

Smythe Volvo responded

Mark is a strong member of our service team and consistently makes customers happy. Thank you for taking the time out of your day to post this great review.

October 24, 2023

Dealership Rating
Employee Rating

Mark was amazing! He was so friendly, helpful, and efficient - our car service was completed quicker than expected, and communication was excellent! More

by nicolealexaliss
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Smythe Volvo responded

Your experience is one we strive to provide to all of our service customers. Thank you for taking the time to share your experience with Mark and our service department.

October 21, 2023

Dealership Rating
Employee Rating

Convenient scheduling, great communication, including the explanation of doing things now versus later, also a great space to work while waiting for car. More

by JC
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 08, 2023

Smythe Volvo responded

Thank you for taking the time to post this five star review for Mark and our service department. We appreciate your business.

October 21, 2023

Dealership Rating
Employee Rating

Although we at first had some concerns, Mark and Regina helped alleviate these concerns and reassured us along the way. More

by Kflatierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Nov 08, 2023

Smythe Volvo responded

Thank you for taking the time to share your experience. Mark and Regina are the best at helping customers through unexpected issues.

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