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Mark Terry

Overview Reviews (242) Inventory (353)

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Mark Terry

Mark Terry | Page 3

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

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4.9

242 Reviews

Overview Reviews (242) Inventory (353)

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English

Spanish

4.9

242 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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242 Reviews of Mark Terry

April 11, 2026

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Employee Rating

The car was completed as promised and delivered clean and courteous service people Everyone in the service department was very professional and courteous courteous service people Everyone in the service department was very professional and courteous More

by Nancydidonato821

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Apr 11, 2026 -

Smythe Volvo Cars responded

We’re glad the service on your Volvo XC40 was completed as promised and returned clean. Mark and the service team appreciate your kind words about their professionalism and courtesy. Thank you for trusting us with your vehicle. Enjoy!

April 09, 2026

Dealership Rating

Employee Rating

Mark was very accommodating He explains the needs of the car that I understood. Mark is a nice guy ! car that I understood. Mark is a nice guy ! More

by BLUE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Apr 09, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your thoughts on Mark’s accommodating service for your Volvo XC60. We’re glad he clearly explained your vehicle’s needs and made the experience straightforward. We appreciate your feedback and look forward to assisting you again. Enjoy!

April 08, 2026

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Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 08, 2026

Dealership Rating

Employee Rating

Customer service experience with Mark Terry was outstanding. Sincere, approachable, respectful, Took time to explain in detail what was to be expected and was available throughout my time I was wai outstanding. Sincere, approachable, respectful, Took time to explain in detail what was to be expected and was available throughout my time I was waiting for the service to be completed. More

by Pawelczyke

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Apr 08, 2026 -

Smythe Volvo Cars responded

We’re grateful for your feedback and glad that Mark offered clear, respectful guidance and stayed available during your visit. Thank you for trusting us to service your Volvo XC40. Enjoy!

April 02, 2026

Dealership Rating

Employee Rating

Kyle, Zane, and Henry were a huge help and made the process enjoyable We are happy to be repeat customers process enjoyable We are happy to be repeat customers More

by Casacastillo4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Apr 02, 2026 -

Smythe Volvo Cars responded

Thank you for trusting us once more for your Volvo XC60 service. Mark and the team are delighted to hear the process was enjoyable. We look forward to welcoming you back soon. Enjoy!

April 01, 2026

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Employee Rating

Great service and prompt attention to my small issue. First time using a loaner and that worked perfectly. The service dept is one of the reasons I am a return customer. First time using a loaner and that worked perfectly. The service dept is one of the reasons I am a return customer. More

by marianna312

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 01, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your positive experience with our service team. We’re glad the loaner vehicle suited you and that we resolved your issue promptly. We appreciate your continued trust in our Volvo expertise. Mark Enjoy!

April 01, 2026

Dealership Rating

Employee Rating

Outstanding & very compassionate service, thank you! ! Could not have been more professional service provided!! ! Could not have been more professional service provided!! More

by JIMDINO75

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Apr 01, 2026 -

Smythe Volvo Cars responded

We’re delighted to hear that our care during your Volvo XC60 service felt both compassionate and professional. Mark will be happy to learn you found our team outstanding. Thank you for this glowing review! Enjoy!

March 31, 2026

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Employee Rating

Our experience was seamless and professional as usual. The service team is always a pleasure to deal with. The service team is always a pleasure to deal with. More

by msalvo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 31, 2026 -

Smythe Volvo Cars responded

Thank you for noting your service experience was seamless and professional. Mark is glad our service team continues to be a pleasure to work with. We look forward to assisting you again. Enjoy!

March 29, 2026

Dealership Rating

Employee Rating

Very helpful and great communication Mark is terrific. Great having someone there thoughtful and proactive. Great having someone there thoughtful and proactive. More

by MIKEHELMER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 29, 2026 -

Smythe Volvo Cars responded

Thank you for the 5-star review. We’re glad Mark’s proactive communication and attentiveness during your Volvo XC90 service stood out. Please reach out if we can help with anything else. Enjoy!

March 28, 2026

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Employee Rating

Very professional and customer oriented. Well run dealership. We have bought several cars over the years Well run dealership. We have bought several cars over the years More

by Red

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Regina Krauza

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Mar 28, 2026 -

Smythe Volvo Cars responded

We appreciate hearing that our service for your Volvo XC40 met your expectations with professionalism and attentiveness. Your continued trust over multiple vehicle purchases means a lot to our team. We look forward to serving you again in the future. Enjoy!

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