Mark Terry
Mark Terry at Smythe Volvo
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Mark Terry

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
92 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

17 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

5.0

92 Reviews

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92 Reviews of Mark Terry

March 13, 2024

Dealership Rating
Employee Rating

Mark Terry was great to deal with. Pleasant, informative, and very responsive. Will gladly do repeat business with him, and recommend others to do the same. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2024

Smythe Volvo responded

Mark is all of these things and thank you for saying so we appreciate your recommendation of our service department and we appreciate your business

March 11, 2024

Dealership Rating
Employee Rating

They are top notch! Seamless service and loaner, all happened within 5 hours. Mark, my service manager, was awesome. Love this dealership! More

by marcyleventhal
Recommend Dealer
Yes
Mar 29, 2024

Smythe Volvo responded

Wow, this is a great review for our service department and Mark. He is a strong member of our team. Thank you for taking your time to post this five star review. We look forward to seeing you next time around.

February 12, 2024

Dealership Rating
Employee Rating

I brought my car in for one issue that was still under my warranty, but from the thoroughness of the staff, they notified me of a free inspection that included an oil change that I had, but was unaware of. More

by Rlanderson724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Smythe Volvo responded

Great to hear. This is rewarding for our service team to read. Thank you for taking the time to share your experience.

February 10, 2024

Dealership Rating
Employee Rating

Tod Colbeth was WONDERFUL . He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes! More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Smythe Volvo responded

What a wonderful review of Todd, our service department and our business. Thank you for sharing these kind words.

January 28, 2024

Dealership Rating
Employee Rating

Clean, expedient, accurate estimate of time to complete service, courteous and polite service staff. Mark Terry went above and beyond More

by Jpsara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2024

Smythe Volvo responded

It is rewarding for Mark and our team to read this review about our service department. Thank you for taking the time to share your experience.

January 01, 2024

Dealership Rating
Employee Rating

Extremely helpful sales and service department. Would definitely recommend Smythe to anyone looking for a Volvo. More

by ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2024

Smythe Volvo responded

Thank you for your recommendation and thank you for choosing Smythe Volvo. We appreciate your business.

December 29, 2023

Dealership Rating
Employee Rating

This is my third Volvo and they always do a great job taking care of my cars. I highly recommend them. Very professional. More

by Jcordasco1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Smythe Volvo responded

We appreciate your loyalty and recommendation. We are fortunate to have customers like you. Your recommendation is very important to us and we hope you have many safe and happy miles in your new Volvo.

December 13, 2023

Dealership Rating
Employee Rating

Don was very knowledgeable with the XC90 and provided a thorough tutorial on all the vehicle’s features. Don was able to answer any question we had. Excellent customer service. More

by brzyzekm1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Cheong-A-Shack

Jan 01, 2024

Smythe Volvo responded

Don is a critical part of our process and he does a wonderful job at explaining all the ins and outs of the vehicles. Thank you for this great review.

December 03, 2023

Dealership Rating
Employee Rating

Excellent no pressure service from Steven, Henry and Don. All around pleasurable purchasing experience. Thank you! More

by cconning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2023

Smythe Volvo responded

It is our pleasure. Thank you for taking the time out of your day to share your experience. We appreciate your business.

November 21, 2023

Dealership Rating
Employee Rating

Everyone is so nice and friendly they are willing to help with anything you need More

by Estokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2023

Smythe Volvo responded

This is what we want all customers to say about our business. It means a lot to us and thank you for taking the time to share.

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