Mark Torelli | Page 5

I am 62 years old and have bought many new cars in my life, to include American and Foreign Imports from various dealers in South Carolina and Florida, and I don't know when I have been more pleased. Mar life, to include American and Foreign Imports from various dealers in South Carolina and Florida, and I don't know when I have been more pleased. Mark Torelli is outstanding and he made my car purchase experience a pleasure. I have been contacted by him and by the service department to extend their assistance should I need any. Very impressed. I never met Pete Moore but it appears that he set very high standards which live on despite his passing. More

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Been working with these folks for 10+ years, and they are such great people! Mark and Jeff are always wonderful to work with. I highly recommend using this dealership if you want great service and transparen such great people! Mark and Jeff are always wonderful to work with. I highly recommend using this dealership if you want great service and transparency! The process was extremely fast as always. More

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I want to give a big shout out and say a huge THANK YOU to three of the Pete Moore Imports employees who helped alleviate a horrible situation and turn it into a positive one. Mark Torelli, Mike Kern, to three of the Pete Moore Imports employees who helped alleviate a horrible situation and turn it into a positive one. Mark Torelli, Mike Kern, and Dan Freeman. Mike was instrumental in help making this possible. He and I were in communication for a few months about an on-going situation with a car I had purchased on a used car lot and the car was in less than great condition unknowingly when sold to me. Mike helped me setup my my appointment to get the turbo assembly replaced, not even a month after buying this car. I decided to have VW do the repairs since it was a VW Golf and wanted it done right. Mike made sure the technicians and service advisors kept me up to date and they provided accurate quotes that didn't change when I arrived to pay and pick up my vehicle. The cost to replace the turbo was $4k and they replaced it and the car was driving great. However, not long after the previous repair, I noticed water leaking in from the sunroof. I took it back to VW for more investigation, which lead them to finding mold and water damage on the sunroof frame. Their quote to repair and replace these parts was $5600. So if you add up the two repairs, that would be about $10k and I only paid about $14k for the car not long before. I asked Mike if there was any options I had or if they could help in anyway by buying the car from me or helping me get into another car. Not even a few days later, Mike had a Salesman named Mark Torelli reach out to me and a day after that I setup a meeting with Mark. Mark was the best car salesman I've ever had in my entire life and he was very empathetic to my situation. He and the rest of his team took it upon themselves to help me out in ANYWAY possible. Mark was very thorough and organized in his work and explained everything very clearly to make sure I understood everything. He walked me through all the details about the car, making sure to point out key details that were not pointed out to me with the previous car. Mark was able to work together with Dan Freeman and the rest of his team to help get me into a 2018 VW Golf that is certified and comes with a warranty and they took mine in as a trade-in. They gave me significantly higher value on the trade than expected or than they were expected to, but doing this has made them a customer for life. My entire experience with Pete Moore Imports since my first service visit to my recent purchase of my 2018 VW Golf has only been extremely positive. I told my girlfriend about my experience with them and she said that when she's ready for a new car, she wants to buy a car here based on the experience I have had. If you are in the market for a new car, definitely go to Pete Moore Imports and ask for Mark Torelli, Mike Kern, and Dan Freeman. All three of these gentlemen are top notch and made my experience memorable and enjoyable. There aren't many words I can use to describe how appreciative I am of them for helping me get out of a nightmare of a situation with my previous car. I am 1000% satisfied customer of Pete Moore Imports and look forward to working with them going forward. Thank you again for everything Pete Moore! Brad Porter More

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Great experience! All of the staff were knowledgeable, friendly, and straightforward. I would highly recommend them to anyone looking for a car. All of the staff were knowledgeable, friendly, and straightforward. I would highly recommend them to anyone looking for a car. More

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Great dealership and great working with Mark. Mark kept me informed, collected all the information he needed prior to closing and scheduled a time for us to pich up the vehicle. When we got the Mark kept me informed, collected all the information he needed prior to closing and scheduled a time for us to pich up the vehicle. When we got the the dealership everything was ready. We were completly done in less than 60 min. This is how ALL OTHER DEALERSHIPS SHOULD WORK! I have purchased VW's from other local dealerships and it was a disaster. Go to Mark, he'll take care of you. More

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Mark really worked with us to find the right vehicle. More importantly, he worked for us. He made everything comfortable and easy. He was very communicative before we got to the dealership but not in a p More importantly, he worked for us. He made everything comfortable and easy. He was very communicative before we got to the dealership but not in a pushy or overly aggressive way. When we arrived, he had the vehicle we were interested in waiting for us. It wasn't the right car for us. Once we more thoroughly discussed what we were looking for, he found other options in several different makes and models within our price range that would better meet our needs. To say we were satisfied would be an understatement. My daughter left happy and feeling like all the effort and saving she had done had been rewarded. More

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This is several purchases we have made from Mark Torelli. He is genuine, and as true as they come. He truly listens to what you need, and doesn't try to up sale. I have been to several dealerships where they He is genuine, and as true as they come. He truly listens to what you need, and doesn't try to up sale. I have been to several dealerships where they add on crazy doc fees, and kept asking for more down payment. He chose cars that would get me in my price range. We will always come back to Mark. A true class act. More

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I would highly recommend Mark Torelli and the Pete Moore team for all your future car purchases. team for all your future car purchases. More

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This is our 4th vehicle purchased from Pete Moore dealership and Mark they have awesome. dealership and Mark they have awesome. More

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Due to work circumstances I didn’t have a ton of time to spend at the dealership etc. Via email text communication I was honest up front on what I could afford and if they were able to meet me at that price spend at the dealership etc. Via email text communication I was honest up front on what I could afford and if they were able to meet me at that price. The crew at Pete Moore Volkswagen went above and beyond. They took the vehicle for a third party inspection the day before upon my request, they prepared all the paperwork so that when I came in Saturday morning I spent only about 10 minutes. Where can you get in and out of a dealer in 10 minutes! I Presented my checks signed some docs they had the vehicle ready and waiting license and registration and permanent Florida plates already tagged- huge perk for Florida and any dealers who are able to do that.- They even sent me away with a full tank of Gas. At no time did I feel pressured or stressed. I 100% recommend the folks over at Pete Moore. More

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