Mark Wilburn | Page 38

The service department is great . All the way from the advisors back to the technicians.. Tim Lawson the new service manager is a super addition.. he is very nice and personable All the way from the advisors back to the technicians.. Tim Lawson the new service manager is a super addition.. he is very nice and personable More

by WILBURN2W Verified Customer Verified Customer

Report | Print

So far, so good, ya'll been there when we needed ya! We purchased our car in Florida and now we have a great Subaru dealership here in Mooresville, keep up the good work, thanks to all👍!!! We purchased our car in Florida and now we have a great Subaru dealership here in Mooresville, keep up the good work, thanks to all👍!!! More

by youdapig Verified Customer Verified Customer

Report | Print

What a great experience! Aaron Forness was super helpful. He answered all of my questions, was very patient, and I had zero doubt my car would be taken care of and that he'd Aaron Forness was super helpful. He answered all of my questions, was very patient, and I had zero doubt my car would be taken care of and that he'd let me know right away if there were issues. More

by astridell Verified Customer Verified Customer

Report | Print

Poor communication from service department. Did not look at my car on the day of my appointment. Was told it would be inspected first thing next morning- that did not happen. Had to stop by dea Did not look at my car on the day of my appointment. Was told it would be inspected first thing next morning- that did not happen. Had to stop by dealership in person and demand that they return my vehicle by a specific time so that my wife would have a car to drive. Rescheduled maintenance for later in the week and called the day before to see if the parts were in. After several calls- left messages but no return calls, found out that the parts had not been ordered. Now we’re scheduled for later the following week. Wish us luck. We were actually considering purchasing a new Subaru but are now looking elsewhere. More

by JJSC3 Verified Customer Verified Customer

Report | Print

This service was fast, I was keep up to date as work was done and the coupon I had was very useful done and the coupon I had was very useful More

by BUTLERPETER347 Verified Customer Verified Customer

Report | Print

Great staff. Great environment. Very friendly. Waiting area was very nice. It was comfortable, had snacks and place to work while I waited. Great environment. Very friendly. Waiting area was very nice. It was comfortable, had snacks and place to work while I waited. More

by ncwildlifeprotector Verified Customer Verified Customer

Report | Print

The service that I had done oil and rotation Took longer than expected otherwise all good than expected otherwise all good More

by cgalliher1 Verified Customer Verified Customer

Report | Print

I brought in a coupon from their website (with the help subaru of america phone call). The coupon was for an oil change $64.95 for my 2024 Outback. The coupon did not indicate there would be "add on" fees subaru of america phone call). The coupon was for an oil change $64.95 for my 2024 Outback. The coupon did not indicate there would be "add on" fees (in this case $10.86) nor did it say a 3% credit card fee would be added onto the total bill. This is very misleading and deceitful. I never experienced this kind of predatory practice at my former Subaru dealership in Virginia. SInce i have no other recourse i will have to rate the service department with 0 star since they represent Mr. Marion's business. More

Report | Print

Good service. Were busy took 2 hours but was ok. End of month expected. Thank you Were busy took 2 hours but was ok. End of month expected. Thank you More

by JBVLOVESAVON Verified Customer Verified Customer

Report | Print

Mark quickly diagnosed a broken sensor on one of the new tires; fixed it and sent us on our way. Harry tires; fixed it and sent us on our way. Harry More

by HPGEKAS Verified Customer Verified Customer

Report | Print