Mark Wilburn | Page 46

I did not have an appointment. I had a mechanical issue, they helped me right away— polite— did a thorough check and found the problem. I am grateful to the team for fixing the is I had a mechanical issue, they helped me right away— polite— did a thorough check and found the problem. I am grateful to the team for fixing the issue so I could get back to the classroom - I’m an itinerant teacher — I definitely need my car in working order to get from school to school. Thank you! More

by ZIPPY5710 Verified Customer Verified Customer

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Overall the service folks were great to work with, especially Mark. This visit unfortunately did hit us financially with a number of unexpected needs. Though again Mark was great to work with througho especially Mark. This visit unfortunately did hit us financially with a number of unexpected needs. Though again Mark was great to work with throughout. The only reason this isn’t a 5 start is that the front left/driver side wheel, where some of the work was completed (hub assembly and a part it connects to we’re both replaced), was squeaking the day we brought the car home. It’s progressively gotten worse, but still semi inconsistent. I’be already reached out to Mark, who was accommodating to have a tech look at it as soon as we can bring it back in. So had that squeak been noticed before we picked it up, it would not have slightly soured an overall great (albeit expensive) experience. To the squeak, not sure if a final drive by the tech was not completed? I know they did other drives. At this point just want you all to get it sorted, as it was definitely not squeaking like this with the old parts, for the front left/driver side wheel. More

by btbeckham Verified Customer Verified Customer

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Mark Wilburn always does right by us. We went over all that the car needed maintenance and Mark and crew did the work. Thanks. And Kathryn helped check us out. We went over all that the car needed maintenance and Mark and crew did the work. Thanks. And Kathryn helped check us out. More

by kellercrew007 Verified Customer Verified Customer

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Outstanding! I was soooo impressed with this service department. They really helped me out of a tough situation. Additionally, the staff were very thoughtful! Th I was soooo impressed with this service department. They really helped me out of a tough situation. Additionally, the staff were very thoughtful! The mechanic came to find me to check if I needed anything from my car because it would be on the lift for most of the day. Even more impressive was my service manager Mark! He was awesome the whole day, but at the end of a LONG day (he still had to catch up with paperwork to get home) he stopped what he was doing and came out to my car to help me figure out why my phone would not connect to my car (it ended up being my phone). I was super impressed from the first phone call in the morning to driving out of dealership that night. I would highly recommend this service department! More

by susanbrayshaw Verified Customer Verified Customer

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I love my Subaru Forester. The service department always keep her in top condition. The workers are highly professional, and does amazing job. Love you guys!! The service department always keep her in top condition. The workers are highly professional, and does amazing job. Love you guys!! More

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Mark took care of the immediate problem, and got us up and running quickly. He recommended and quoted a permanent fix which we are going to do. and running quickly. He recommended and quoted a permanent fix which we are going to do. More

by BUZZ70 Verified Customer Verified Customer

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We bought our new Subaru here and all of our service has been done here. From sales to maintenance, always a good experience. Mark Wilburn has become a friend and someone we trust because he has never fai been done here. From sales to maintenance, always a good experience. Mark Wilburn has become a friend and someone we trust because he has never failed to take good care of our Outback and of us. More

by mike.faulkenberry1 Verified Customer Verified Customer

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Always exceptional appearance and attentive staff, only downside on this visit, after battery change eyesight wasn’t working downside on this visit, after battery change eyesight wasn’t working More

by SECAJ55 Verified Customer Verified Customer

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Dealer rater sucks! Dealership is awesome! Mark is awesome! Treated like family! Dealer rater sucks Dealership is awesome! Mark is awesome! Treated like family! Dealer rater sucks More

by JRSM715 Verified Customer Verified Customer

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The service experience was good. Waiting room was fine and they welcomed my dog and that was good for us . Waiting room was fine and they welcomed my dog and that was good for us . More

by TMHARWOOD Verified Customer Verified Customer

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