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Mark Wilburn
Mark Wilburn | Page 64
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
753 Reviews
753 Reviews
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753 Reviews of Mark Wilburn
September 03, 2023
Fantastic service and always doing the best for three customers. This isnthr 6th vehicle I have purchased from this dealership customers. This isnthr 6th vehicle I have purchased from this dealership More
by dustinhand44
Verified CustomerOther Employees Tagged: Brian Fogarty, Adam Burke, Frank Tilghman, Keeley Murphy , Anthony Abbata, Tom Gilbert, Kathryn Ransom, Chuck Robertson, Megan Rockwell
September 03, 2023
Very helpful. Wait time was short. Enjoyed snacks and coffee. Received military discount and repairs were thoroughly explained. Wait time was short. Enjoyed snacks and coffee. Received military discount and repairs were thoroughly explained. More
by muclark
Other Employees Tagged: Tom Gilbert, Kathryn Ransom
August 30, 2023
O Given the earlier review, I think it's only fair to share the latest developments regarding our experience with Randy Marion Subaru. After my initial review was posted, I received personal only fair to share the latest developments regarding our experience with Randy Marion Subaru. After my initial review was posted, I received personal calls from Mark and the new Service Manager. I wasn’t expecting a response but it was greatly appreciated. Both Mark and the Service Manager went out of their way to express their sincere apologies for our negative experience. They assured us that they were committed to resolving the situation and fixing the issues. While the problem isn't entirely resolved yet, and it appears that additional maintenance may still be necessary, we do appreciate the transparency and commitment shown by the service center and, in particular, Mark. It's evident that they've taken ownership of the situation, and they're actively working to address our concerns. It's reassuring to see that Randy Marion Subaru is dedicated to improving the customer experience and ensuring that issues are resolved. While we encountered difficulties initially, their willingness to step up and make things right is greatly appreciated. -Updated 11/7/2023 ......................................... Our history with Randy Marion Subaru had been mostly positive until recently. However, our recent encounters with their service department left us deeply dissatisfied. Over the past month, we've been in and out of their shop four times - on 7/25, 7/27, 8/8, and 8/14 - often without a loaner car, and for days at a stretch. The root issue was "random misfire" code. Each time we visited, we were presented with a solution that sounded promising: clean the airflow sensor, replace the airflow sensor, MULTIPLE fuel induction services. Unfortunately, NONE of these fixes worked. What adds to the disappointment is that we've spent close to $1000 in less than a month. This figure is hard to swallow on its own, but then we were told that we'd need to pay an additional $1,600 to clean the intake manifold (which APPARENTLY is the real problem). To be fair, we appreciate the $300 credit offered (it was originally $1,900), but the way this situation has been handled is disappointing. What really stings is the lack of transparency. If we were initially informed that the total cost would be $2000, we might have reluctantly accepted it. However, being slowly drained of our funds while the service team takes stabs in the dark is unacceptable. At this point I can't trust this isn't just another guess and no one wants to part with $1,600 only to have a Check Engine light pop up within a week. It's worth noting that Mark, our point of contact, was professional and patient in answering our questions. However, despite his efforts, the overall experience has left us deeply dissatisfied and questioning our future interactions with Randy Marion Subaru. When it comes to car troubles, we expect solutions, not frustrating and costly guesstimates. More
by lukeagivens
