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Mark Wilburn
Mark Wilburn | Page 69
Service Advisor
Randy Marion Subaru
301 West Plaza Drive
Mooresville, NC 28117
743 Reviews
743 Reviews
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743 Reviews of Mark Wilburn
July 18, 2023
Everyone was so polite and helpful. I appreciated the updates. From the time I got there to the time I left I was very pleased with Randy Marion Subaru employees. I appreciated the updates. From the time I got there to the time I left I was very pleased with Randy Marion Subaru employees. More
by Thistle7209
Verified CustomerOther Employees Tagged: Tom Gilbert, Kathryn Ransom, Chuck Robertson, Frank Tilghman, Brian Fogarty
July 16, 2023
Dealership and service department is top notch. Never been treated as well as I am here. Everyone wonderful and professional. Never been treated as well as I am here. Everyone wonderful and professional. More
by lglynn225
Other Employees Tagged: Tom Gilbert, Kathryn Ransom, Chuck Robertson
July 16, 2023
Multiple followups on battery going dead. Awaiting mart to come in with undermined delivery. Could be 2 or 3 months but Subaru's issue not RM. Awaiting mart to come in with undermined delivery. Could be 2 or 3 months but Subaru's issue not RM. More
by JAKE.BLKY
Other Employees Tagged: Anthony Abbata
July 15, 2023
Service staff is the best in the business. I have driven cars for Hendricks for over ten years and the staff you have is the best. I have driven cars for Hendricks for over ten years and the staff you have is the best. More
by TPANDHP
Other Employees Tagged: Tom Gilbert, Kathryn Ransom, Chuck Robertson
July 14, 2023
Randy Marion Subaru Mooresville location is the BEST. You guys have never let me down! My whole family has been going there for years and have always had great experiences. We arrived an hour before our You guys have never let me down! My whole family has been going there for years and have always had great experiences. We arrived an hour before our scheduled appointment. The entire place was packed full and busy. I told them I wouldn't mind waiting until my appointment time and they told me not to worry and that they'd get us taken care of, and boy did they! We were out of there in no time! So fast! Thank you for always going above and beyond! The Randy Marion Subaru Mooresville team is GOLDEN! More
by andesign2
Other Employees Tagged: Tom Gilbert, Kathryn Ransom, Chuck Robertson
July 13, 2023
My verbal concerns were not accurately reflected on service ticket (not by Mark) nor communicated to the techs. When they looked at the car and reported to mgr "no issues" I should have been contacted service ticket (not by Mark) nor communicated to the techs. When they looked at the car and reported to mgr "no issues" I should have been contacted for clarification. Instead, I was told the requested service was complete, picked up the car several hours later, hit the highway, and still had uncomfortable vibration and braking issues, resulting in another trip back to service dept the next day and yet more time away from work. Mark stated the issues I originally articulated (vibration at highway speed, shuddering during assertive braking) were confirmed (out-of-balance tireS [recently purchased at this dealer] and warped brake rotors) and addressed. More
by ROCKLEIN2
July 13, 2023
We have experienced a problem with the BSD system on our 2021 Subaru Forester for some time. Mark diagnosed the problem and had a tech adjust the sensor. The problem has been resolved. I always have a high 2021 Subaru Forester for some time. Mark diagnosed the problem and had a tech adjust the sensor. The problem has been resolved. I always have a high level of confidence in Randy Marion Subaru. More
by G L Shroyer
