Mark Wilburn | Page 70

Randy Marion Subaru Mooresville location is the BEST. You guys have never let me down! My whole family has been going there for years and have always had great experiences. We arrived an hour before our You guys have never let me down! My whole family has been going there for years and have always had great experiences. We arrived an hour before our scheduled appointment. The entire place was packed full and busy. I told them I wouldn't mind waiting until my appointment time and they told me not to worry and that they'd get us taken care of, and boy did they! We were out of there in no time! So fast! Thank you for always going above and beyond! The Randy Marion Subaru Mooresville team is GOLDEN! More

by andesign2 Verified Customer Verified Customer

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My verbal concerns were not accurately reflected on service ticket (not by Mark) nor communicated to the techs. When they looked at the car and reported to mgr "no issues" I should have been contacted service ticket (not by Mark) nor communicated to the techs. When they looked at the car and reported to mgr "no issues" I should have been contacted for clarification. Instead, I was told the requested service was complete, picked up the car several hours later, hit the highway, and still had uncomfortable vibration and braking issues, resulting in another trip back to service dept the next day and yet more time away from work. Mark stated the issues I originally articulated (vibration at highway speed, shuddering during assertive braking) were confirmed (out-of-balance tireS [recently purchased at this dealer] and warped brake rotors) and addressed. More

by ROCKLEIN2 Verified Customer Verified Customer

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We have experienced a problem with the BSD system on our 2021 Subaru Forester for some time. Mark diagnosed the problem and had a tech adjust the sensor. The problem has been resolved. I always have a high 2021 Subaru Forester for some time. Mark diagnosed the problem and had a tech adjust the sensor. The problem has been resolved. I always have a high level of confidence in Randy Marion Subaru. More

by G L Shroyer Verified Customer Verified Customer

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Good customer service. Mark in service is a great guy to work with and he genuinely cares about the customer's needs. Mark in service is a great guy to work with and he genuinely cares about the customer's needs. More

by jzach Verified Customer Verified Customer

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Thanks Mark, you always get us straightened out, all you guys do an outstanding job, I look forward to many years of service, thx-The Hunts from Lexington, NC guys do an outstanding job, I look forward to many years of service, thx-The Hunts from Lexington, NC More

by foghorn13 Verified Customer Verified Customer

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Very clean, honest dealership. Pleasure doing business with the guys and girls there. Keep up the good work. Pleasure doing business with the guys and girls there. Keep up the good work. More

by JMEDLIN1964 Verified Customer Verified Customer

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Always helpful, great service, Mark and Tom go above and beyond for their customers. They are exceptional!! beyond for their customers. They are exceptional!! More

by dardale23 Verified Customer Verified Customer

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Work was done in timely manner. Let me know status as work was underway during day. Let me know status as work was underway during day. More

by MCLELLAN.BILL Verified Customer Verified Customer

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I moved to North Carolina 15 months ago. So I had to find a new dealership to get my car serviced. I am always graded with a friendly associate. And service is usually quick. So I had to find a new dealership to get my car serviced. I am always graded with a friendly associate. And service is usually quick. More

by 3SWEETSUE Verified Customer Verified Customer

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Great service dept. They are courteous and efficient. Waiting area is top notch (and they have good coffee). They are courteous and efficient. Waiting area is top notch (and they have good coffee). More

by dgm3rd Verified Customer Verified Customer

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