"Mark Young is the best in the business! PERIOD! HONEST,..."
Mark Young is the best in the business! PERIOD! HONEST, ON TIME COMMUNICATION, FOLLOW THRU! THE BEST! Once you start the process with Mark he does EVERYTHING he will track you down! We have done 4 deals with Mark and can’t wait for the next! The Woodward’s.
"Mark Young was excellent to work with!"
- Bill from Michigan
While I didn't end up with the ATS coupe I was considering, my experience was outstanding -- thanks to Mark Young. He is completely professional and especially knowledgeable -- which is much too rare these days, as I have too often known much more about the car I'm considering than the sales person. I am confident that I would have gotten as good a deal as possible. And Mark was completely responsive, without any pressure, and very efficient in getting to me all the information I asked for or needed. In short, if a Cadillac is again a possibility for my next car, I would start by contacting Mark.
"Went above and beyond!"
I highly recommend working with Mark Young at Suburban Ann Arbor. He helped me find exactly what I wanted! Mark provided an ease and professionalism that is top notch. He answered all my calls and messages in a very timely manner.
"Leasing a new car"
I am new to leasing cars and Mark Young went out of his way to help me with my lease. He really went to bat for me. He is a great salesman and I would recommend him to anyone looking to lease a car or to buy a new one.
I had a really great experience buying a new car from Suburban Chevrolet. I worked with Mark Young and John Blattner and both were fantastic. Shortly after purchasing the vehicle, I had a couple of minor issues and both Mark Young and Illyana Moore got everything taken care of very quickly. I am very satisfied with the overall experience with both the sales and services departments, and would definitely recommend this dealership.
Other Employees Tagged:
, Illyana Moore
"Enjoyable and efficient"
- Chad N
I've bought a couple cars from Mark now from both the Chevrolet and Cadillac sides. He makes everything simple, to the point, and enjoyable. I have a busy schedule and he does whatever necessary to accommodate.
"You've got to be kidding! "
This ranks up there with one of the worst car buying experiences I've ever had. The car is a stripped down model with the worst radio available. I feel like I've been taken every time I get in the car to drive. I am going to tell everybody I can about what I've been through. I called the Cadillac complaint line and was supposed to hear from someone on Monday 11/6/14 and still haven't heard from anyone. Mark Young never told me I would be getting a base model ATS as opposed to a mid level model. He even lied to me when I asked him where the CD player was located. He told me the ATS 's didn't come with CD players. What was done to me was not only deceitful, but what I consider fraudulent. The letter I have sent to the Cadillac complaint department details the terrible experience I have had with Suburban Cadillac. When I was looking at Cadillac's two years ago I remember the sales staff as being very helpful and knowledgeable. This hasn't been the case this time around.
"Mark Young was referred to me by my parents. They spoke..."
Mark Young was referred to me by my parents. They spoke very highly of him and after only speaking with him, I knew why! He is VERY KNOWLEDGEABLE, honest, friendly and extremely patient. I spoke with him, drove over an hour to the dealership and went home with my choice car all within a few days.
Very impressive! I highly recommend Mark and will always send business his way!
"I first spoke with Genell on the phone to set up test..."
I first spoke with Genell on the phone to set up test drives of a few lease options. She was very easy to talk to and receptive, and she made a great initial impression of the quality dealership. Upon arriving, I was set up with Mark Young, who definitely did everything he could to get us in a great car. Even after a very nice one we were considering was bought right in front of us, he made quick work of finding another excellent car for us to consider, and it was the one we eventually purchased. Both Mark and Genell and everyone at Suburban Ann Arbor made us feel welcome and valued as customers, and I definitely will consider buying my next vehicle from them in the future.
"Was a great experience! Everyone was really friendly and..."
Was a great experience! Everyone was really friendly and they help EVERYONE get financed. I had some mistakes in my past and I am working on fixing my credit and I was approved on my own with a GREAT interest rate! I would recommend this place to everyone!