Marko Torres

I am writing to formally express my extreme frustration and disappointment with the ongoing situation regarding my Jeep Gladiator, which has now been at your dealership for over six months. This has been, and disappointment with the ongoing situation regarding my Jeep Gladiator, which has now been at your dealership for over six months. This has been, without question, the worst vehicle service experience I have ever had or even heard of. From the start, my truck has been brought in multiple times for the same issue—over three separate visits—and each time it remains in your shop for weeks or months with little progress or communication. Each time, I am told something different, and no one takes ownership or accountability for my vehicle’s repair. I have repeatedly asked to speak with a manager, yet the individuals I’ve been connected with are not listed as managers, and despite numerous calls, no actual manager has ever returned my messages. During this most recent incident, I was only provided a loaner vehicle after insisting that the delay had become unacceptable. I made it clear that if I been forced to rent a car for this long, the cost would have exceeded the repair itself. Shortly after I got the truck back then Three days after getting my Gladiator back, the check engine light came on again. When we called to let the service, department know we were bringing it back, we were told you were “too busy” and had no one available to look at it. We were forced to wait over two weeks just to return the vehicle. Then took about a month before they a tech even looked at the car. The loaner provided afterward was a two-door Jeep—completely impractical for my family, as we are tall and my children couldn’t fit comfortably in the back. My husband was told to keep track of the mileage and report when it neared 4,000 miles, which he did exactly as requested. Yet, despite following every instruction, my truck was still not ready. Then came another round of frustration. I received a call saying my vehicle was finally ready for pickup, so I left work early to get there—only to receive another call when I was just 15 minutes away telling me the check engine light came back on. Weeks later, I received yet another call saying the truck was ready. My husband drove all the way to the dealership, only to be told—again—that the vehicle was not ready because the light had returned. We were given a new loaner, which at least fits our family, but it still doesn’t come close to the vehicle I’m paying for. Now, after all this time, I am still without my Gladiator. It has been two additional months, and the only recent contact I’ve received was from Katie asking about the mileage on the loaner vehicle—without any update whatsoever on my truck. When I called today, I was told that someone was “supposed to test drive it but didn’t,” meaning I now have to wait even longer. That level of disregard is simply outrageous. Over these past six months, I’ve received countless excuses: that the technician had a heart attack, that the department is short-staffed, that no one is available to work on it, and so on. I’ve heard everything except what I should hear—an honest answer and a real solution. It is painfully clear that my truck is not a priority for your team, despite your claims otherwise. This dealership has shown a complete lack of communication, organization, and accountability, and it has caused my family enormous inconvenience and frustration. At this point, I expect an immediate and direct response from the General Manager, not another representative, explaining why this has taken six months and what will be done to permanently resolve it. If I do not receive a timely and satisfactory resolution, I will be forced to escalate this matter with Jeep Corporate, the Better Business Bureau, and the Florida Attorney General’s Office, as this situation may qualify under Florida’s Lemon Law. This experience has been beyond unacceptable, and I will be advising others to stay far away from this dealership until serious changes are made. More

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The service department resolved my issue with my vehicle, thanks to service advisor Angelo Galindo and service Director Markus Torrez. Ian very happy with their dedication and proffessionalism. thanks to service advisor Angelo Galindo and service Director Markus Torrez. Ian very happy with their dedication and proffessionalism. More

by avsolutions1 Verified Customer Verified Customer

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Muy buena atención de parte de Cesar Rivero en el departamento de Mantenimiento,fue muy atento en su desempeño departamento de Mantenimiento,fue muy atento en su desempeño More

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Service professionalism responded to calls , great communication and job will recommend always thanks for the it effort communication and job will recommend always thanks for the it effort More

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Excellent service. He was very helpful from the start. I was able to wait and drive home with my car fixed. He is a gentleman. He was very helpful from the start. I was able to wait and drive home with my car fixed. He is a gentleman. More

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AMAZING THE BEST SERVICE I HAVE EVER HAD ON MY VEHICLE. VERY PROFESSIONAL. I AM GOING TO RECOMMEND ALL MY FAMILY AND FRIENDS TO BUY A CAR FROM SPITZER AND GET IT SERVICED THERE. I REALLY APPRECIATE THE MEC VERY PROFESSIONAL. I AM GOING TO RECOMMEND ALL MY FAMILY AND FRIENDS TO BUY A CAR FROM SPITZER AND GET IT SERVICED THERE. I REALLY APPRECIATE THE MECHANIC FOR MAKING TIME FOR ME AND GETTING MY CAR DONE AND FIXED RIGHT IN A APPOPIATE TIME FRAME. More

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Nice,clean,everyone polite. i was there longer than expected but wasn’t a big inconvenience…. i was there longer than expected but wasn’t a big inconvenience…. More

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Very professional and courteous. I don’t remember the name of the attendant but he appeared to be the person in charge of the service department. I don’t remember the name of the attendant but he appeared to be the person in charge of the service department. More

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A little after 7 am I entered the service maintenance checkin area when I was met by Jorge. I told Jorge I was here for my first service on my Jeep Cherokee. Jorge is friendly and polite. After doing th checkin area when I was met by Jorge. I told Jorge I was here for my first service on my Jeep Cherokee. Jorge is friendly and polite. After doing the computer paperwork Jorge said the service will take about 1 to 1 1/2 hours and that I could wait in the waiting room. I went next door to Dunkin. In less than 1 hour I received a text from Jorge. My Jeep service was completed. I give my highest compliment to Jorge and Spitzer. Two Thumbs up👍👍.. More

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The dealer is the best in service, Public attention and communication profesional service I am truly with the work they did on my truck communication profesional service I am truly with the work they did on my truck More

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