Marko Torres | Page 4

Marko Torres and the service department were excellent On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat Chrysler Service Center only telling me why the could not help me, I was facing a dark and gloomy situation of having to pay to tow a vehicle under full warranty to Homestead and rent a car for two weeks and return to pick up my car according to the Fiat Chrysler Service Center. On 11/20 I contacted Spitzer Chrysler Dodge Jeep Ram of Homestead Service Center and spoke with Marco Torres. Suddenly the sun was shining brightly! Instead of having people tell me why they could not help me, Marko began working on a way to help me. By Tuesday afternoon a tow truck was on the way to pick up my van. By Wednesday afternoon my van was repaired and ready to go. I picked up my van on Friday at 7:30 and headed home. I consider the service I received from Marco Torres above and beyond! I believe Fiat Chrysler gaining the trust of current and previous customers is dependent on Customer Service. More

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THESE GUYS ROCK!!! Tired of the "bait and switch" dealers in Miami? Drive on down to Homestead and see Nino and Corey. No haggle and no hassle. Drive it home the same da Tired of the "bait and switch" dealers in Miami? Drive on down to Homestead and see Nino and Corey. No haggle and no hassle. Drive it home the same day. More

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20,000 mile Oil Change, engine, AC filters inspection Richard, Marvin and Greggie team up to resolve service issues professionally and efficiently for the benefit of their customers and their company. The Richard, Marvin and Greggie team up to resolve service issues professionally and efficiently for the benefit of their customers and their company. They go beyond the routine demands to provide outstanding service. Their performance speaks to the excellent leadership provided by their manager Marko Torres. Congratulations and keep up with the good work. Kind Regards, Omar F. Segura More

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Awesome. Great. Can't complain. Jose was great! Came in for my appt. in and out within the day. Got me a rental quick and easy. Best service I have ever had. I have a Jeep Wrangler Jose was great! Came in for my appt. in and out within the day. Got me a rental quick and easy. Best service I have ever had. I have a Jeep Wrangler 2014 and I had a very loud ticking coming from my car. Took it into Spitizer Dodge they diagnosed and repaired my car in less than a day. Very pleased with there service will be going back for any other issue down the road. Would recommend To any one the Spitizer Dodge on 30101 s. Dixie highway homestead fl. More

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Gaetano was a great salesman and very patient with me Very patient with he did go the extra mile and gave me a rental to do my errands and picked me up he checked everything I asked him to check for me ov Very patient with he did go the extra mile and gave me a rental to do my errands and picked me up he checked everything I asked him to check for me overall everything went smooth . More

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You guys are the best!!! Thanks Mr. Torres for all your help. The professionalism and effort you showed was very much appreciated. I look forward to continuing working with Te Thanks Mr. Torres for all your help. The professionalism and effort you showed was very much appreciated. I look forward to continuing working with Team Spitzer Dodge to assist with all my future Dodge services. Thanks More

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Out of state customer had trans issue I was headed to Key West FL for a family vacation when my 2016 Ram 2500 check engine light came on. Shortly after discovering that my transmission shi I was headed to Key West FL for a family vacation when my 2016 Ram 2500 check engine light came on. Shortly after discovering that my transmission shift Solenoid went out I was in Key Largo about 60 miles from Spitzers. I call and connected with Jose. Without dragging this out to long it was an excellent experience. Jose was super helpful in getting me worked in and also connecting me with a rental car. I truly can’t say enough great thing about my dealings with Jose. I sure hope he is recognized for this survey he is truly an asset to this dealership. Also after I received my truck back which was fixed correctly by the tech In a super fast manner. I noticed that some grease was on my head liner and visor. I called back was advised to bring it by on my way back into Miami and Marco would take care of me. Like my other experiance it was great too absolutely no issues Marco got a very nice man from detail to come out and it was cleaned up In less that 10 min and me and my family were back on the road. Thanks again Spitzer for the great customer service I hope all these guys are recognized for their excellent work!!!! More

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I DONT RECOMMEND ANYONE TO DO BUSINESS HERE!! It started with the price of the car, the paper on the window of the vehicle clearly stated in large font, 13,102.00 and as I’m starting the paperwork It started with the price of the car, the paper on the window of the vehicle clearly stated in large font, 13,102.00 and as I’m starting the paperwork and after I run my credit of course, the price went from 13,102 to 14,270. When I noticed the change I informed the sales person Elvia (who was about the only one that did provide good customer service) she went to inform the manager and of course there was an excuse, the girl who was responsible for changing the paper didn’t do and now it’s nothing th y can do about it and the price is the price. So now I’m stuck making a decision if I want to continue to proceed with the process, after I ran my credit, of course I did like the vehicle and I was like ok let’s continue, I don’t want to keep waiting and I’m comfortable with the numbers... so then the general manager tells me he’s going to include details to the car and he’s gonna have them make me a spare for my inconvenience and full tank of gas and all that... so then he tells me that I can leave the vehicle with them a day before and take a loaner, so I agree and I’m back to being relatively excited. I left them the vehicle yesterday and so I asked heybwhile your keeping the vehicle can you please detail it and have them look at a sound it’s making... fast forward and it’s time to go get the vehicle and of course the guy who makes the key didn’t come (oh and here the good part I had to pay for the gas of the rental which was practically for no reason) and come to find out the detail wasn’t done and the mechanic says he couldn’t find the sound I’m hearing... so I said let me have the corporate phone number.. oh what do you think they have me their spare key for my vehicle.. which I could have had the day I was leaving with the vehicle. I had to go pick up the rental and drop off the rental and put gas in vehicle that I didn’t even want and apparently need. All in all terrible horrible service and the so the manager whose name is Steve,gives me the corporate number and tells me that I do have the right to complain.. like really I didn’t think I needed your permission (after he tried very diligently to avoid giving me the number) People are supposed to feel excited and happy buying a car that’s relatively brand new... but not me worse experience ever and i promise I’m never coming to this dealership again and I won’t recommend it to anyone! More

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Great Service Jose and the service team were professional courteous and took care of my vehicle service quickly. Spitzer goes above and beyond for the customers. I Jose and the service team were professional courteous and took care of my vehicle service quickly. Spitzer goes above and beyond for the customers. I highly recommend them. More

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Excelent service!! We are really impressed with you helping us out while we were on vacation and had a emission code come up even though you were very busy. Jose told us We are really impressed with you helping us out while we were on vacation and had a emission code come up even though you were very busy. Jose told us to come in and if it was serious he would help us. It turned out to be something that needed to be fixed. We got a rental car until ours was fixed, can not say enough good things about Jose and Spitzer, thank you so much More

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