Marla Keenan | Page 6

That was easy! This was simply the easiest dealership experience ever. I've bought a lot of cars over the past 5 or 6 years. I'm typically the guy that others go t This was simply the easiest dealership experience ever. I've bought a lot of cars over the past 5 or 6 years. I'm typically the guy that others go to when they are looking to buy a car since I tend to be aggressive. I normally spend hours in the dealership. Not this time.. Marla Keenan was excellent to deal with over the phone and once I got to the dealership Brian McHugh finished up the deal. I spent maybe an hour total in the dealership. They were able to locate a car that I wanted without any hassle at all. No pressure whatsoever. I've been enjoying my Fiesta EcoBoost Hatch! More

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VERY PLEASED James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and sales James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and salespeople. I went to another Ford dealership several months ago and the whole process took almost 7-hours and took three-months to get me my permanent registration. I first contacted Marla who is about the nicest woman I ever met. She is sweet and easy to talk to. She immediately took $700 off the price (on top of a $400 discount I came in with). Before I even walked in the door I had $1100 off the price I originally saw it for. James let me test dive the car, and then had the brakes checked and resurfaced for me. He was quick with e-mail and phone calls, and wasn't pushy or sneaky. While I'll never know if I ACTUALLY got a good deal, I do feel like I was treated fairly by James. I negotiated slightly, but maybe not as much as I could've. All of the Edmunds and KBB (I don't find them reliable, but it's all I have) say I got it for a very good price. I'm not a very price sensitive shopper, and I don't intend on trying to negotiate until the dealer is unhappy with selling me the car. My ONE and ONLY minor complaint was my Finance manager, Charlie. Charlie seemed like he could be a nice guy, but maybe our personalities did not match. I was annoyed that he initially added a $200 VIN etching on my bill, and then tried to push me to keep it by telling me how it is less likely to get stolen. I teach psychology and know all about loss aversion. I also know enough about economics to see that is a bad investment (particularly since I don't live in areas frequented by car thieves). He also tried getting me into an Extended Warranty deal (which I said no, and also know it's a bad investment). He told me that "Everyone here gets an EW, and am I trying to say all these people made bad decisions?" No, but again, I understand his attempt at using conformity and groupthink to change my viewpoint. I understand this is also part of his job. Still, for all of that, Charlie still gets an "A-" in my book because he had me in and out of there in less than an hour. I came to the dealership expecting to spend over 5 hours in negotiations, and instead I spent no more than 1.5 hours, and most of that was James and I talking or him showing me the car's features. Seriously, this dealership is well worth a drive. I live an hour away, and I doubt I'll go anywhere else for a car! To sum up: Marla - A James - A+ Charlie - A- Sorry for grammatical errors, but I'm too tired to edit. More

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Sales people are great to work with. I worked with Marla & Micky and they both were very helpful and went out of there way to help me. Marla searched and found exactly what I was looking I worked with Marla & Micky and they both were very helpful and went out of there way to help me. Marla searched and found exactly what I was looking for. Micky came in on his day off to work with me to set up my purchase. Great place to buy a vehicle. George S. More

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Treat you like family. Everyone here is great! They treat you like family and even call to check in to see how you like your new vehicle. This has been the least stressful d Everyone here is great! They treat you like family and even call to check in to see how you like your new vehicle. This has been the least stressful dealership experience we've ever had. 5 Stars to Maplecrest Ford! We love our new truck! Thank you! More

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Excellent price, professional and curteous dealership. Visited 3 local Ford dealers and I was in a hurry and told each one that I needed to buy a truck that day. Being in business, I don't have a lot of ti Visited 3 local Ford dealers and I was in a hurry and told each one that I needed to buy a truck that day. Being in business, I don't have a lot of time to sit and wait for a test drive, or wait on a long negotiation process going back and forth. My first contact was with Marla from Internet Sales, and she made sure the truck was ready for a test drive upon my arrival and greeted me quickly. I was lucky enough to then meet Micky, my salesman, who was knowledgeable, professional, courteous and made the entire experience fun, fast and pleasant. (which is just what I was looking for) The entire dealership staff was friendly and efficient. When we discussed price, Micky took me seriously and understood I had a time constraint and he was able to offer me a fair price in a timely manner. Again, I appreciated that. Upon delivery, the truck was cleaned and met my expectations. The finance and warranty paperwork process with Charlie Samons was also quick and efficient, and I was very comfortable with the staff. It was obvious that Maple Crest Ford processes' are seamless and their desire to offer a great buying experience for every customer was evident. I believe buying experiences should be fun and shouldn't be a hassle, and Maple Crest Ford, Micky and Charlie delivered on all levels. Charlie and Mickey are a credit to this dealership. I told Micky I'll be back and it will be a pleasure to see him again. Thank you all! More

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Excellent Experience It was a pleasure working with Marla and James! Marla contacted me and provided me with a number of vehicle options. I was able to test drive a coup It was a pleasure working with Marla and James! Marla contacted me and provided me with a number of vehicle options. I was able to test drive a couple of different models on my own without anyone else accompanying me which I appreciated because it allowed me to focus on the driving experience itself. James did a thorough job of explaining the various features of the car, and when the first one I test drove wasn't an ideal fit, he helped me find one that was. The no pressure approach, the communication, and friendly nature of both of them helped make it a great experience, and I would recommend Maplecrest Ford to anybody else. More

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Seamless Experience I found Maplecrest on line thru True Car. Not only was the experience from start to finish seamless, it was painless as well. My sincere thanks to Cha I found Maplecrest on line thru True Car. Not only was the experience from start to finish seamless, it was painless as well. My sincere thanks to Charle and Marla and everyone at Maplecrest ford for making my dealership experience a pleasure. My past exeriences with auto dealerships have not been pleasant and Maplecrest defiently turned around that for me. I will highly recommend Maplecrest of Mendham to family and friends and when the time comes, I will be a repeat customer. More

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new car James Sheraton.is very easy to work with. He will go the extra mile for you. To make sure you are happy with your purchase. Thanks James and all of th James Sheraton.is very easy to work with. He will go the extra mile for you. To make sure you are happy with your purchase. Thanks James and all of the people of maplecrest ford.I will tell my friends and family .to go thier when shopping for a car. And I will be back myself when the time comes. More

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Making the car buying experience easy James and the entire staff and Maplecrest made the car buying experience very easy. They are friendly and attentive. The Explorer I was looking for James and the entire staff and Maplecrest made the car buying experience very easy. They are friendly and attentive. The Explorer I was looking for was not in stock. They were able to find exactly what I was looking for and more. More

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