This was my first time purchasing from Rapids Honda. The
dealership seemed to be very considerate and accommodating. There was an issue with the paperwork which they resolved right away. I came in for serv
dealership seemed to be very considerate and accommodating. There was an issue with the paperwork which they resolved right away. I came in for service within a week for added dealer options and that was handled to my satisfaction.
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by sp
Verified Customer
Verified Customer
Jul 07, 2021 -
Rapids Honda responded
Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Rapids Honda did a great job putting the body side
moldings on my Ridgeline. I also go the truck washed. Thanks Rapids Honda for getting the job done.
moldings on my Ridgeline. I also go the truck washed. Thanks Rapids Honda for getting the job done.
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by mark
Verified Customer
Verified Customer
Jul 06, 2021 -
Rapids Honda responded
Thank you so much for your excellent review, Mark! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great service and car was done when promised. Thank you!
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by Mary Dehmer
Jun 30, 2021 -
Rapids Honda responded
Mary, Thank you for your very kind review. Marlin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I brought my car shortly after Rapids Honda opened and
there was some kinks. There has been turnovers on the employees I was dealing with and tgat didn't help. Seems to be continuing in the service dept.
there was some kinks. There has been turnovers on the employees I was dealing with and tgat didn't help. Seems to be continuing in the service dept. I like dealing with only one person and not several
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by groothuis.darlene
Verified Customer
Verified Customer
Jun 28, 2021 -
Rapids Honda responded
Darlene, It's fantastic to hear that Marlin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
My sales guy left the dealership right after my sale and
the customer service has been horrible since.
the customer service has been horrible since.
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by coachleann
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan (sales), Rick (accessories)
Jul 13, 2021 -
Rapids Honda responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service is always excellent, and I leave feeling
valued.
valued.
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by mrbrooks
Verified Customer
Verified Customer
Jun 28, 2021 -
Rapids Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Job well done but not on promised time. Some
items/service missed so we needed to go back for another appt.
items/service missed so we needed to go back for another appt.
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by civang
Verified Customer
Verified Customer
Jun 28, 2021 -
Rapids Honda responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Getting a sales pitch for maintenance insurance after a
commitment to purchase raises troubling doubt. Has the dealership such low confidence in its product that the customer needs the product insurance?
commitment to purchase raises troubling doubt. Has the dealership such low confidence in its product that the customer needs the product insurance? (I know the answer). The sales lady should take “No” for an answer and not waste customer’s’ time.
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by kleinsasservern
Verified Customer
Verified Customer
Other Employees Tagged:
Kristina Andriyesh, Katie Young
Good dependable service. Pleasant facility to wait for
Good dependable service.
Pleasant facility to wait for completion.
Marlin was very helpful and kind, was able to answer questions. I will continu
Good dependable service.
Pleasant facility to wait for completion.
Marlin was very helpful and kind, was able to answer questions. I will continue to bring all my service needs to Rapid Honda.
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by Nancy B.
Verified Customer
Verified Customer
Jun 11, 2021 -
Rapids Honda responded
Nancy, Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Marlin, and it was a pleasure having you at the dealership. We appreciate your review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Rapids Honda staff are friendly and trustworthy. They
keep me updated on any issues during repairs and maintenance. I am so glad they are close to my home.
keep me updated on any issues during repairs and maintenance. I am so glad they are close to my home.
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by loripetersonmn
Verified Customer
Verified Customer
Jun 11, 2021 -
Rapids Honda responded
Lori, Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com