Marlin is very up beat and positively motivated. He
covered all of the services that were performed and asked if I had any questions. I appreciate good service.
covered all of the services that were performed and asked if I had any questions. I appreciate good service.
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by philreichel
Verified Customer
Verified Customer
Jan 03, 2021 -
Rapids Honda responded
Thank you, Phil, so much for choosing Rapids Honda! Please let us know if we can be of any more assistance!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Marlin was attentive and took care of getting my HRV
taken care of in a very professional manner. I came in to get a routine oil change and rotate my tires. They were very good at getting everything don
taken care of in a very professional manner. I came in to get a routine oil change and rotate my tires. They were very good at getting everything done pretty darn quick.
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by MJSBODNIK
Verified Customer
Verified Customer
Jan 02, 2021 -
Rapids Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Marlin, and our team! Thank you for the five-star review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I came in to have my rear windshield wiper fixed, and
I came in to have my rear windshield wiper fixed, and they started changing my oil. When they looked at the wiper they replaced a fuse, on my way hom
I came in to have my rear windshield wiper fixed, and they started changing my oil. When they looked at the wiper they replaced a fuse, on my way home wiper was moving slow and stopped. Had to go back in two more times before the issue was resolved. Marlon did a good job, he was nice. Overall experience was not fun.
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by wlaurie793
Verified Customer
Verified Customer
Jan 16, 2021 -
Rapids Honda responded
Hi,
We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to me directly, I would like to see if there is anything we can do to turn this around for you.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very friendly staff. Clean and comfortable waiting room.
The only thing worth mentioning is that it took an hour for an oil change. Not sure why but not really a big deal. Just plan for sitting around for
The only thing worth mentioning is that it took an hour for an oil change. Not sure why but not really a big deal. Just plan for sitting around for an hour if you bring your car in for oil change. Free coffee and cappuccino was nice while I waited.
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by JD
Verified Customer
Verified Customer
Dec 29, 2020 -
Rapids Honda responded
Thank you for taking the time to submit a review. We are so glad we could assist you with your service needs. We truly appreciate your business. We apologize, however, for the unusually long wait time. If you would like to further discuss your concerns, feel free to contact me at your convenience.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Marlin and Rapids Honda are great! good price, work was
done well and promptly. I have used Rapids for the last two years and am very satisfied everytime.
done well and promptly. I have used Rapids for the last two years and am very satisfied everytime.
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by tomc13
Verified Customer
Verified Customer
Dec 29, 2020 -
Rapids Honda responded
Tom, Thank you for taking the time to write this review and let us know Marlin and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service took a lot less time than I was expecting
which obviously is a good thing And the price was very reasonable for all the services Completed
which obviously is a good thing And the price was very reasonable for all the services Completed
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by dakota274
Verified Customer
Verified Customer
Dec 28, 2020 -
Rapids Honda responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive service experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I brought my Honda in for a routine oil change and tire
rotation. Technician discovered a puncture in my tire that was not fixable. Marlin Haney my service rep recommended Rapids Honda order and replace it
rotation. Technician discovered a puncture in my tire that was not fixable. Marlin Haney my service rep recommended Rapids Honda order and replace it with a new tire. He was courteous and conscientious of my time and offered complimentary vehicle to drive until my car was road worthy again. Thank you Marlin for friendly, helpful, prompt customer service!
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by colleenmpullar
Verified Customer
Verified Customer
Dec 24, 2020 -
Rapids Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Marlin and the team. We look forward to working with you again.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Marlin was very helpful and efficient. Thanks so much for
getting our Pilot in on short notice to get the headlight quickly replaced. Thanks again.
getting our Pilot in on short notice to get the headlight quickly replaced. Thanks again.
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by jczellmer
Verified Customer
Verified Customer
Dec 23, 2020 -
Rapids Honda responded
Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Everyone at Rapids Honda always makes me feel comfortable
and takes great care of my car, when I have a concern they always take care of it.
and takes great care of my car, when I have a concern they always take care of it.
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by alyssabudion6
Verified Customer
Verified Customer
Dec 23, 2020 -
Rapids Honda responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Everything went well this time. I had an oil change and
tire rotation. Everyone white a mask and everyone was very helpful. It was a good experience
Thank you!
tire rotation. Everyone white a mask and everyone was very helpful. It was a good experience
Thank you!
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by jillprestidge
Verified Customer
Verified Customer
Dec 21, 2020 -
Rapids Honda responded
Jill, Thanks for sharing your thoughts about your experience working with Marlin here at Rapids Honda. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com