Marlin Haney
Marlin Haney at Rapids Honda

Marlin Haney | Page 5

Service Advisor

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

not yet
rated
222 Reviews
not yet
rated

222 Reviews

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222 Reviews of Marlin Haney

April 06, 2022

Dealership Rating
Employee Rating

Always a great experience. Bought my vehicle here and have gotten it serviced here as well. Love it!! More

by emilykirwin01
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow, Joel Bringle , Drake Thomas, Bob Wiener, Katie Young

Apr 06, 2022

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 03, 2022

Dealership Rating
Employee Rating

They have always taken the time to make sure my tires tires are ok as my tire pressure light seems to come on all the time. They took really good care of my car in a timely manner when I took it in f More

by aryan1949
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 01, 2022

Dealership Rating
Employee Rating

Service was great and Kristina is Sales was amazing. Hoping to get my transmission cooler asap. More

by johnsonwon1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shane Stegeman, Myles Van Den Boom , Kristina Andriyesh, Angie Sauro, John Schuster, Roger Thomas, Bob Wiener

Apr 02, 2022

Rapids Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 31, 2022

Dealership Rating
Employee Rating

The service center does not know how to do their job right. They messed up my bottom plate and didn’t even want to help fix it. Customer service there are so unprofessional. Hanging up on customer and b More

by xeevue87
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cesar Morules, Brian Nordstrom, Chase Hollenbeck, Andrew Nelson , Travis Johnson, Luke Khilans, Davis Luu, Chris Lyles, Jon Nguyen

Apr 17, 2022

Rapids Honda responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 21, 2022

Dealership Rating
Employee Rating

We brought our 20 year old truck in for a much needed tuneup. The service was as we expected, superior. We thank the team at Rapids Honda for keeping the truck in shape. Runs better than when we broug More

by MG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Richter

Mar 21, 2022

Rapids Honda responded

Thank you so much for choosing Rapids Honda! We appreciate the five-star review. We're thrilled to hear that our team was able to assist and that you had such a positive experience. We look forward to having you as one of our valued customers for years to come. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 13, 2022

Dealership Rating
Employee Rating

Service advisor was extremely nice and helpful, Marlin, told me what I needed and not need More

by jpbnk5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad Marlin was able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 11, 2022

Dealership Rating
Employee Rating

Was never greeted while entering service. Approached the service director and had to excuse myself into his 10 min conversation with someone to ask if anyone was available to help me. He dire More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lance Spah

Mar 28, 2022

Rapids Honda responded

Thank you for getting back to us. A representative from our dealership will be in touch with you soon. Again, we're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Apr 27, 2022

Chris responded

One month later, still haven't reached out.

March 11, 2022

Dealership Rating
Employee Rating

Marlin, my Service Advisor, listened to my concerns on the phone when I made my service appointment. He told me he would be at the dealership to greet me, personally, at 9 a.m., the next morning. Marlin More

by mmoynihan47
Customer Service
Friendliness
Recommend Dealer
Yes
Mar 14, 2022

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Marlin and our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 07, 2022

Dealership Rating
Employee Rating

Price charged was higher than agreed to and originally quoted. Prices are already up charged enough! More

by sth111404
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Zach

Mar 21, 2022

Rapids Honda responded

Thank you for your review. I'm sorry to see there was a discrepancy in price. If it's possible to discuss your visit in more detail, please send give me a call. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lance Spah Service Director (952) 207-7860 lspah@rapidshonda.com

February 28, 2022

Dealership Rating
Employee Rating

Rapids Honda has been a great place to buy and service my vehicle. I have had great customer service experiences with everyone I have spoken to at this location. More

by kaylawoj
Customer Service
Friendliness
Recommend Dealer
Yes
Feb 28, 2022

Rapids Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kay, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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